Vtiger CRM and Freshsales are competing products in the CRM space. Customers tend to favor Vtiger CRM for its strong customer service, whereas Freshsales is preferred for its wide array of features.
Features: Vtiger CRM provides powerful customization, effective contact management, and reliable sales automation. In contrast, Freshsales offers user-friendly sales tracking, multi-channel communication, and AI insights. Freshsales's modern approach with better automation and AI features gives it an edge.
Ease of Deployment and Customer Service: Vtiger CRM has an easy setup and offers detailed customer service. Freshsales provides a smooth deployment process with excellent onboarding, which ensures quick adaptation. Vtiger's customized support is noteworthy, but Freshsales's onboarding simplifies the transition.
Pricing and ROI: Vtiger CRM offers varied pricing for optimal ROI with lower setup costs and flexible plans. Freshsales presents competitive prices with feature tiers for lasting value. While Vtiger's pricing is very adaptable, Freshsales attracts those focusing on a robust feature set for long-term gains.
| Product | Market Share (%) |
|---|---|
| Freshsales | 0.9% |
| Vtiger CRM | 1.3% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.
Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.
What are Vtiger CRM's key features?Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.
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