Freshsales and Bitrix24 compete in the CRM market with Freshsales providing robust features for sales teams and Bitrix24 offering a broader suite including collaboration and project management tools. Bitrix24 is seen as having an upper hand due to its comprehensive capabilities justifying its higher cost for larger organizations.
Features: Freshsales offers lead scoring, contact management, and AI-driven insights useful for a focused sales approach. Bitrix24 provides CRM, task management, and internal communication tools delivering a wider collaborative experience.
Room for Improvement: Freshsales could enhance its enterprise readiness and expand integration capabilities. Pricing transparency and feature scalability could also improve. Bitrix24 may benefit from simplifying its user interface, improving customer support speed, and enhancing its marketing strategies for better market penetration.
Ease of Deployment and Customer Service: Freshsales supports a straightforward cloud-based deployment with efficient support. Bitrix24 offers both cloud and on-premises options, adding flexibility but complicating deployment. Freshsales provides streamlined onboarding whereas Bitrix24, although robust in support, could simplify initial setup further.
Pricing and ROI: Freshsales is considered cost-effective for smaller teams with significant ROI due to its focused features. Bitrix24 presents a higher initial cost with extensive long-term value for larger organizations desiring a comprehensive solution, making it worth its price for broader applicability.
| Product | Market Share (%) |
|---|---|
| Bitrix24 | 1.3% |
| Freshsales | 0.9% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
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