Celonis Reviews

Celonis is used for process mining in material movement, tracking, buy analysis, well control tower, and asset management. Celonis is especially valuable for identifying bottlenecks and routing inefficiencies in these live use cases.

One project involved material movement where Celonis was used to map material flow and spot bottlenecks and routing efficiencies. The data came from Databricks, where all cleansing and processing was completed before the data reached Celonis. This project achieved a proven impact of approximately 32 million dollars.

Several additional use cases have been implemented, and Celonis demonstrated great impact by identifying bottlenecks. As a result, automation was implemented to improve the overall process.

Action Workflows backed by PQL and views are the best features in Celonis. The reason for preferring Action Flows backed by PQL and views is that Celonis provides insights into targeted tasks that can be acted upon today. They set up the infrastructure for control API write-backs when ready with RPA integration.

Currently, write-back capability to the source system is not available. The source systems being used are SAP and Oracle in most use cases. Action Flow is helping to trigger emails, but in the future, there is a desire to write back to the source system itself. Action Flow is excellent for current requirements.

The integration with SAP is good, but the integration with the Microsoft environment needs more capability. The combination of time saved and improved efficiency makes these features valuable.

Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as strong as SaaS support.

The most important area for improvement is the automation part. End-to-end automation capabilities are desired. Currently, workflows are being used, but actions should be able to go via email, task, APIs, and ultimately write back to the source. Adding RPA capability that can interact with required systems and write back to the source would greatly enhance Celonis.

Task mining capabilities also require improvement. UiPath Process Mining and Microsoft Process Mining have better task mining capabilities compared to Celonis.

Usability and support from Celonis need improvement. They should help clients find more value in the product. Cost is another significant concern, as Celonis is very expensive compared to other process mining tools. The license cost should be reduced.

Celonis should establish partnerships with clients to find more use cases and maximize the value gained from Celonis.

Celonis has been used for the past three years in the organization.

Celonis is stable.

Scalability is good. Since it operates in the cloud, it offers very flexible scalability.

Customer support is average and not particularly great based on personal experience.

Neutral

Celonis has been in the organization for three to four years, but the tool has not been fully utilized until this year. The plan is to use Celonis to the maximum this year.

UiPath Process Mining and Microsoft Process Mining were explored, and some gaps were identified in those tools. Celonis is a good solution and is clearly the leader in process mining.

One use case alone, the material movement project, proved an impact of 32 million dollars. Another use case called buy analysis resulted in an impact of approximately 200,000 dollars. Asset management also delivered a great ROI.

Full ROI has not been reached yet because the organization is concentrating more on process mining from this year onwards. However, it is hoped that the ROI goal will be achieved by the end of this year. An exact figure is not available at this time.

UiPath Process Mining and Microsoft Process Mining were evaluated as alternative solutions.

Celonis was found to be a very expensive tool compared to other options. Other tools are currently being explored as alternatives.

Celonis is deployed as a private cloud solution on Amazon Web Services (AWS). Celonis is a great tool and is clearly the leader in process mining. The key is making full use of the tool, though it can be difficult to get resources for implementation. Overall, Celonis is a good solution worth pursuing. The overall review rating for this product is a 6 out of 10.

My name is Gulshan Mishra, and I currently work for a private company where I hold 4.5 years of experience in Celonis Process Mining. I did multiple projects including Order-to-Cash process, Purchase-to-Pay process, and Accounts Payable process. I have also worked on new functionalities of Celonis, including Object-Centric Process Mining, Action Flows, Process Simulation, and AI-related functionalities such as Agent AI, Agent C, Copilot, Annotation Builder, and others.

My total and relevant experience is 4.5 years, entirely focused on Celonis Process Mining since I started my journey in the IT industry. My main use cases for Celonis involve working on different scenarios, with most being business process-related and some being custom processes as well. The specific use cases depend on the client and the processes where I have worked, though I have majorly focused on business processes as well as custom processes.

Specific examples of business processes I have worked on using Celonis include the Order-to-Cash process and Purchase-to-Pay process. In those processes, my first step with Celonis was establishing connectivity and extracting the data. I extracted relevant tables and columns, and when required, I pseudonymized those columns and performed Vertica SQL transformation using case activity table creation. After that, I identified bottlenecks as well as automation-related tasks.

Regarding my main use cases for Celonis, whenever working on any business processes or custom processes, I ensure to first create a wireframe to understand how to proceed with dashboard creation and what KPIs are required for building those business processes. I identify the pinpoint areas where root causes are happening and determine what solutions can be implemented. These findings can be presented to the client. By identifying these areas through data analysis and connecting with stakeholders to highlight pinpoint areas or root causes, I can indicate that working on those areas will generate more revenue.

The best features Celonis offers, in my opinion, include Object-Centric Process Mining and Annotation Builder. Object-Centric Process Mining provides a depth of understanding of every object, while Annotation Builder allows for customization of free text columns. For example, if a resolution is provided but later the IT team finds it incorrect, Annotation Builder can be used to suggest the correct category or product name.

In Object-Centric Process Mining, I first create objects, which can be anything from products, invoices, categories, customers, or billing. After that, I identify the event log, which should consist of activities, such as creating purchase orders or purchase requisitions. Once I identify the objects and events, I define the relationships between them, which can be one-to-one, one-to-many, or many-to-many. The benefit of Object-Centric Process Mining is that I gain a detailed view of every object. If I want to see the detail level for any particular object, I can do that. In case-centric process mining, however, I can only choose one case ID and see all the details related to that case ID, which is a more restricted view compared to the 3D layer of view available in Object-Centric Process Mining.

Celonis has positively impacted my organization as it holds a Titanium partnership with Celonis. Whenever I find myself stuck, I can directly connect with Celonis team, which offers many resources. For example, in my company, if I am not familiar with the data connectivity part, there is a dedicated team that can handle those tasks. Even when it comes to value realization, the Business Value Architect can take care of those needs.

There are a few things about Celonis that need improvement. One specific limitation is in the view module; when creating a filter bar, I cannot resize the filter section beyond the default size provided by Celonis. If I wish to include more than 15 filters, I cannot do so due to this limitation. Additionally, I feel that Copilot feature has several areas for improvement, as it sometimes gets stuck after providing a few responses, requiring me to restart the chat. For specific incidents, if I mention an incident with a certain service tier, the system uses the like operator and shows related results that may not be exactly what I need, which I have already raised with Celonis support team for resolution.

Celonis is stable. Celonis is reliable, and whenever there are downtime activities, they provide notifications. Generally, downtime occurs on weekends, and I have not experienced any significant issues during weekdays.

I would rate Celonis's scalability at five to six.

I have not previously used a different solution before Celonis.

In terms of return on investment, for money-saving KPIs, I would point to the importance of on-time delivery in the Order-to-Cash process. Other KPIs I focus on include investigating root causes, such as rework cases for late deliveries and identifying vendors that do not make payments on time. By analyzing these KPIs, clients can identify root causes and enhance their revenue generation.

Regarding pricing, I find that the costs for Celonis are higher than other market products. However, the functionality it offers justifies the investment, as it provides numerous features and benefits that make it worthwhile for clients and stakeholders.

My advice for others looking into using Celonis is to become familiar with SQL functionality as well as the ETL concept—extract, transform, load. A basic understanding of data warehousing is also essential. Although Celonis is not overly complicated, understanding the basic level of SQL, data warehousing, and ETL is beneficial. Only a familiarity with the UI is required for effective utilization. I would rate my overall experience with Celonis as an eight.

I have more than four years of experience with Celonis process mining and more than one year of experience with Signavio.

I have created numerous use cases around Accounts Receivable, Accounts Payable, and Purchase to Pay. These are the three main processes I have worked on, with a primary focus on the AP side.

One of the challenges we identified was that invoices were not being posted in SAP. To address this, I created an invoice prioritization use case in Celonis where we prioritize all invoices according to vendor type and other ranking criteria. This became one of my major use cases. The second significant use case I developed was a duplicate checker that I customized according to our company's specific needs, which resulted in substantial savings.

Another process I worked on involved the HTR side, where we identified the hiring procedure for candidates. We discovered that the process contained numerous steps and was taking more than two weeks to complete. Through Celonis, I identified an issue where there was no communication between two interviews, and this became another use case I successfully identified.

One of the valuable features is Action Flow. Another feature I appreciate is the Simulation Report that Celonis provides, which allows me to identify and predict future analysis. Celonis has also moved into Views, which is very interactive for business users, and these are the features I appreciate the most.

With Action Flow, I addressed an issue where vendors were not receiving real-time status updates on their invoices. I created an Action Flow that provides vendors with real-time status information on their current invoices sent to our company. After implementing this Action Flow, our normal ServiceNow ticketing has been reduced by 70 percent, and vendors are utilizing the Action Flow extensively.

Regarding the Simulation Report, I used it to show the business what would happen if we changed some automation rates in the process, added more FTEs, or removed FTEs. I demonstrated to the business that if they changed these parameters by a certain number, they would see projected outcomes. Through this simulation, we identified that our cycle time was reduced by two days in one of the AR processes. Additionally, our invoices became prioritized, and the number of duplicate invoices was drastically reduced because we check for duplicates before posting and remove any duplicates. There have been many other savings, including P&L savings and cost reductions during the implementation of Celonis use cases.

One challenge I can identify is their OCPM model, as there are many things that a data engineer or the back-end team need to address. Celonis needs to work on simplifying these aspects.

There are several other aspects that Celonis needs to improve. I have observed data mismatch issues in Celonis. Additionally, on the technical side, there are challenges such as difficulty in making changes, and these are areas where I believe Celonis needs to focus. This is why I have given a rating of nine.

I have been using Celonis for the last four and a half years.

Celonis is stable. I have observed some issues around certain regions, but I have not experienced significant stability issues otherwise.

Celonis can handle substantial scale. I recall that when we started using Celonis, we had a space of five terabytes and around one thousand users, and Celonis managed all of that easily.

I have experienced lags in response times from customer service. We are not always receiving responses on time. I remember a particular use case where I raised requests to Celonis, and it took more than two weeks to receive a response. This was the worst experience I have had with Celonis until now.

We started initially with Celonis, so I have not used any previous solution before Celonis. I did not explore other options initially.

The initial setup was perfectly fine. We connected Celonis with SAP and Snowflake, and the integration was not difficult to implement or connect. The integration between Celonis and other systems is very good.

Regarding time saved and cost saved, we have seen improvements. However, in the initial year, it takes time before seeing a return on investment. After implementing the process successfully and deploying the use cases, then a return on investment becomes visible. In the first couple of years, I would not expect a return on investment because the initial setup will take more than a year if the process requires significant customization.

I am not heavily involved in that particular aspect, but I have heard that Celonis is somewhat expensive.

It will take some time to become comfortable with process mining using Celonis because completing the training alone does not provide real-time usage experience. There are many error-handling scenarios that take more time when starting work on real-time projects. I would say it is neither very difficult nor very easy.

First, you need to determine which process you need to mine. Otherwise, you will lose your money and not receive a return on investment. If your company knows which process to mine first, you will get your investment back as soon as possible. Otherwise, it will take time to see a return on investment.

I am a customer of Celonis. Celonis is faster compared to any BI tool. Customization is possible with Celonis. Since my process has already been customized, I have used Celonis extensively for customization according to our usage requirements.

I have given this review a rating of nine.

I currently work as a data engineer as well as a developer in Celonis, which is my main use case for the platform.

For example, I work on the travel and expense project for the company using Celonis, where we track this data, what is going on, data sphere, and to see how the process flow is actually working in order to optimize that process, identifying where it takes more time and making it more efficient. These are the areas or goals in the process.

There is another example as well where we use Celonis in the duplicate checker application, which helps us identify whether a particular document is being duplicated or not, taking a few parameters into consideration.

The best feature of Celonis in my experience is the process optimization and the process explorer, a 3D process mining tool that allows us to explore how the processes work as per the as-is processes, comparing them and finding inefficiencies while figuring out how to make them more efficient.

There are other features as well, including action flow and the visualization tools of Celonis, which provide a very clear understanding of things. The action flow makes it more useful when it comes to process automation, either from another tool or within Celonis. Apart from that, there is a machine learning workbench integrated in a few use cases where Celonis could not process the data by itself, requiring help from machine learning using Python. From there, we can really customize the things and process the solution.

This cost saving is a very good example we have seen realized in the last few months due to the application of the duplicate checker, leading to a significant amount of cost saving. It is more money saved, but I cannot give the exact figure right now. It was realized as more than 50% compared to the last frequency or last time.

Many areas could be improved in Celonis, starting from the data engineering side, such as adding new functionalities for data extraction and optimizing how we prepare schedules and handle data loads, including repetitive loads. On the front end, it should have more visualization capabilities to support various types of charts that are current industry standards and should not miss any such feature. Additionally, for RPA or process automation, it should support the latest requirements with the action flows and all types of enhancements.

User experience is always a much-needed part in Celonis, where users face certain challenges in making it a more customizable solution. I have observed some lacking instances, but now with the improvements in Celonis, it has been really good.

Celonis provides the most unique and relevant solution in the field of study. However, it receives a seven instead of a higher number because it should have more advanced capabilities compared to industry-standard visualization, integration, and data flow.

I have been using Celonis for more than 2.5 years.

Celonis is not entirely stable. Sometimes it does not work as a stable setup, but those instances are very minor.

Celonis is fully scalable, in my belief, but it depends on the license and the cost you are paying, which determines the level of service you receive.

I have interacted with customer support, but I would characterize it as a mixed response. Sometimes I get the work done, but other times I do not get much clarity on the support from the team.

I did not previously use a different solution before Celonis. This is the very first time I was introduced to Celonis.

Money is saved in the process, which I can tell you about the return on investment.

Celonis is a very good tool, and as for alternatives, it is the best actually in the market. People should always go for it and try it, as I am not aware of any other solution that excels in process mining expertise.

I did not choose any other options before selecting Celonis.

We are just a customer or partner for this vendor, with no additional business relationship.

Celonis is a very all-rounder tool, although it sometimes lacks the proficiency that it requires or should extend, but overall, it is a really good solution. I gave this review a rating of seven.

Recently, I worked on blocked invoices for one of my clients where I was able to identify the types of blocks occurring in their accounts payable process. I showed them why the blocks were happening and where they were occurring in the process.

My main use cases with Celonis include automation, where I assess how much automation rate my clients currently have and where they can improve their processes to reduce full-time equivalent requirements and save cycle time. I also identify where rework is happening, why it occurs, and how to reduce it, providing these insights to my clients.

Regarding Action Flows, I have used several modules for different use cases, including sending daily reports to my clients for tickets where service level agreement breaches are occurring. I used data from the incident management process to check how many tickets were breaching SLA daily, writing filters for specific categories reaching certain time points to indicate SLA breaches. Regarding live data connections, Celonis allows connections to various sources like SAP and Amazon, and even supports custom extractors for building data connections.

In terms of specific outcomes with Celonis, I focused on identifying root causes for high-priority tickets that should be resolved in twenty-four hours. In my client's case, many tickets were breaching SLA due to misallocation to the wrong group, which I helped identify, leading to changes in their ticketing process.

The best features Celonis offers are its advanced tools in the current market, including Action Flows which allow you to automate any process to send information or trigger anything in your SAP. Celonis is also user-friendly for clients, and you have a live connection to your data, refreshed on a daily basis for the latest information from SAP to Celonis.

I have seen a positive impact of Celonis in my organization, as I receive many testimonials from clients mentioning that process mining has genuinely helped, especially through Celonis. For instance, I sent daily reports on SLA breach cases, showing how many were breaching SLA each day, allowing clients to take quick action and improve their process efficiency. I also helped automate certain processes, which saved them money, and it enables clients to identify and change areas needing improvement in their processes.

I believe Celonis could provide more detailed documentation so that users do not struggle to understand the tool, as the resources are somewhat limited.

I have been using Celonis since my career started, so I have been using it for almost three and a half years.

Celonis is stable.

Handling a large amount of data could pose challenges for any tool, so I recommend focusing on recent data or perhaps five years of historical data along with live data for better visibility and stability in the process.

Celonis customer support is really good; they investigate concerns thoroughly and provide solutions or troubleshooting steps, which I find helpful.

Negative

I have not used a different solution before Celonis, as I started my career with Celonis and have not had the chance to work with any other software. There were no evaluations of other options before choosing Celonis; my organization has been using Celonis from the start.

I have seen a return on investment, especially in time saved for my clients; in the incident management process, the average cycle time for handling tickets was over ninety-eight hours, but after identifying root causes, such as tickets being held due to wrong group allocation, the cycle time reduced to approximately thirty-eight hours.

My experience with pricing, setup cost, and licensing indicates that pricing varies depending on the processes you will work on; for example, creating a data model for one process will differ in cost if you add more data models for additional processes.

I would rate Celonis an eight point five on a scale of one to ten because there is definitely room for improvement. I chose eight point five specifically because, as I mentioned, the documentation can be enhanced, and there are other areas for improvement I previously covered. My advice for those looking into using Celonis is to check pricing beforehand, as certain features will incur additional charges. It is important to understand what clients need from Celonis, whether it is Action Flows, Action Views, or the process view, as there are more options in the market besides Celonis. My overall rating for this product is eight point five.

I have chosen a rating of eight out of ten for Celonis because of the pricing factor, and I believe much can be improved in the visualization.

I do not have any other improvements I would like to see in Celonis besides pricing and visualization.

My advice to others looking into using Celonis is to ensure before evaluating the product that your use case or process can fit into the tool. You might need to understand the business complexity, and you may need to split your use case into multiple processes, and then you can feed the smaller one to Celonis. Then you can understand how it can be executed end to end.

I have given Celonis an overall rating of eight out of ten.

I work with Celonis at the moment, and my team is moving to S4HANA, which also somehow includes the Signavio solution. We probably use it for many tasks, such as monitoring lead times, looking for products that are available in stock earlier than predicted, checking incomplete orders, and doing some automation. For example, if a product should be there and isn't, I write back some reason codes into the system, creating some action paths as well. It's mostly for order processing.

It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements. For example, if the product is credited to be available two weeks from now for shipment, and Celonis scans the whole SAP and says it is available a few days earlier, then I can ship it out, making the customer happier. Or if some lead times are very slow, I can determine whether it is due to slow manufacturing, a warehouse problem, or other issues, providing very good insights into the process. 

We have complex end-to-end processes, and it makes sense of them easily. I have many visual dashboards that provide insights, enabling execution steps and problem-solving.

It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes. Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency. The pricing could be improved as well.

I have used the solution for four to five years.

It's super stable. I have a few issues, yet it's very, very stable. I would rate it more than nine or ten.

It absolutely is scalable.

Customer service was super helpful and super responsive during the deployment.

Positive

It takes just a couple of days, yet to use it well, it's important to know what I want to use it for and the best way of setting it up. Change management is hard, however, the tool is really great.

I'm not an IT person; I'm more on the usage side. It is completely handled by our IT department. I was helped by Celonis experts when deploying the product, utilizing third-party services.

I did quite an in-depth review of the use cases I deployed and the outcomes. In my opinion, there's a positive return on investment. Each project contributes differently; some bring customer satisfaction improvements, some reduce inventory levels, and some reduce operational costs. However, it's very hard to assign just one number.

I think it's relatively expensive, but it's also good. It's a good product, albeit on the expensive side.

At the moment, I'm working with Celonis, yet Signavio is also coming into the picture in the future, which I have no idea about yet. I want to learn more about it.

My overall review rating is eight. I advise others to ensure they understand what the tool is capable of to maximize its potential.

I am calling from PeerSpot, a review website for enterprise technical tools, to ask for feedback. We will make an article on our website from this feedback and publish it so other people who are considering using the tools can have a better understanding of what the tool is about and what they should expect. I have experience with some BPM tools, which are business process management tools, not mining tools.

I would like to list the tools I have tried before describing my experience with Celonis. First, I tried Celonis CPM (Celonis Process Management). Then I had SAP Signavio Process Manager, followed by GBTec BIC, and the fourth one is Prime BPM.

GBTec is the company name, and BIC is the tool name. All four tools mentioned are with respect to BPM.

Celonis is available on the PeerSpot website in the process mining category, not the BPM category. The BPM category on PeerSpot is not properly defined, as there are some issues with categorization.

In my Celonis experience, it is easy to use and has higher AI capabilities. The AI capabilities allow me to reduce the timeline for process modeling.

Overall, process modeling is streamlined due to these capabilities.

Celonis is good, but it is not comfortable for the India market. I am from India, and the Celonis CPM is not compatible with our country's cybersecurity policy.

This lack of compatibility is a major setback for us. I touched upon this issue with the CPM regional manager, but we could not make a deal due to the cybersecurity constraints.

Celonis is not compatible with the policies that we have, not the tools we are using. It doesn't support them due to policy constraints.

Since we could not proceed further, I cannot comment on the technical support, but the marketing part was excellent.

I haven't tried to contact Celonis technical support to ask them questions regarding the issue.

In terms of pricing, Celonis is on the same level as SAP Signavio, with not much difference, but with better capabilities.

I tried four tools including CPM (Celonis Process Management), as Celonis has their own BPM tool. I recently procured CPM.

For the analysis part, I would rate Celonis four out of five because it generates a detailed Excel report when I enter the activity-wise cost, time, and value. It provides a complete overview of the per event cost and the total cost, allowing me to simulate processes. When I streamline a process, I work on multiple scenarios such as reducing time and cost while modeling multiple charts. It shows how much time I've reduced and how much value I've saved.

We didn't make a deal with them due to the cybersecurity issues. For the India market, I would not recommend Celonis, but for markets outside India, I would recommend it.

Overall, I am satisfied with Celonis; it's just unfortunately not compatible with the policies of India. I would rate Celonis eight out of ten.

In general, I benefit more from cost optimization, revenue increase, or, in other cases, customer satisfaction because it's better to work with this kind of streamlining that supports people during the workday.

This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.

Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution. Today, with tools like Microsoft's Copilot, Chargebee, Gemini, or Cloudy, it is essential for the Celonis solution to have their services and solution models integrated with GenAI.

I have been using Celonis for about one year bsince my first contact with Celonis was one year ago.

At the moment, I'd rate scalability six or seven out of ten. The list of use cases doesn't cover the entire process or the whole piece.

I rate technical support a six out of ten. It depends on the value of the contract. If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles. However, if I have a small contract for a minor client, the partner works alone.

Neutral

At the moment, I don't have an answer since I have just started a profile value project with Celonis. In this case, this kind of phase doesn't require implementing technical elements. I have access to a preconfigured platform.

I have different kinds of savings, however, the first saving is cost optimization.

My company is a consulting company, similar to Accenture or PWC. At the moment, I would give the solution an eight out of ten. Celonis is a good idea to change the way processes are considered in a company. It may not be perfect yet, however, it's the best way if the organization wants to approach processes with a data-driven approach. 

Neutral