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BMC Remedy [EOL] Reviews

Vendor: BMC
3.9 out of 5
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What is BMC Remedy [EOL]?

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

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Buyer's Guide
BMC Remedy [EOL]
October 2025
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Featured BMC Remedy [EOL] reviews

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PeerResearch reports based on BMC Remedy [EOL] reviews

TypeTitleDate
CategoryIT Asset ManagementOct 4, 2025Download
ProductReviews, tips, and advice from real usersOct 4, 2025Download
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Key learnings from peers

Valuable Features

BMC Remedy [EOL] offers strong features like asset management, effective dashboards, user-friendly interfaces, robust CMDB, and excellent service management. Its automation, integration, and customization capabilities stand out. Users find the tool valuable for incident tracking, ticket creation, and operational flow management. The peer sharing module and cloud access add flexibility. With strong technical support and stability, BMC Remedy [EOL] provides a centralized platform for managing IT services and adapting to customer needs.
  • "BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
  • "The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
  • "The discovery feature of BMC Remedy has been very valuable."

Room for Improvement

BMC Remedy [EOL] requires enhancements in user experience, integration, and customization. The UI is outdated and not user-friendly. Integration with various platforms, including APIs and cloud services, needs improvement. There is complexity in configuration, deployment, and management. Pricing and licensing are concerns, particularly for mid-market businesses. Enhancements in support services and functionality, including analytics and AI modules, are needed to prevent data inconsistencies and offer better scalability and flexibility.
  • "If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
  • "Maybe the network automation aspects need improvement."
  • "When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

ROI

Users have observed return on investment with BMC Remedy EOL by comparing the tool's capabilities to manual efforts. Tasks that took 24 hours manually are reduced to just two to three hours. Although BMC Remedy is costly in some regions like Greece, where it struggles to attract users, it remains valued for its stability and efficiency over the last decade, contributing to a positive impact on users' operations.

Pricing

BMC Remedy [EOL] pricing is generally considered expensive, particularly for small to medium-sized enterprises. The licensing structure is complex and not always easily understood, with costs varying based on products, licenses, and subscription options. However, some users find the pricing competitive, especially when compared to ServiceNow. The solution offers value for larger organizations with complex environments, yet potential customers might seek more affordable alternatives due to high costs and challenging licensing terms.
  • "Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
  • "It is an expensive tool."
  • "The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

Popular Use Cases

BMC Remedy [EOL] is primarily used for asset management, IT service management, and incident resolution. Users apply it for managing assets like cell towers, nodes, and network elements. It supports lifecycle management, ticketing, change management, and IT infrastructure monitoring. Users customize features to meet client needs and integrate with other tools, enabling efficient workflow automation and resource management. Its discovery feature is superior, making it a critical component for internal and client-facing applications.

Service and Support

Customer service and support for BMC Remedy [EOL] are generally good, with availability 24/7. Response time can be slow, requiring follow-ups or escalation. Quality varies with intermediaries, impacting direct contact. Some organizations handle issues in-house, while others use vendor support. Premium users report helpful service. Opportunities exist for improving response speed and sharing solutions. Technical support is rated between six and eight out of ten.

Deployment

BMC Remedy's initial setup experiences varied. Many found it straightforward and quick, especially with technical expertise or consultancy support, while others noted complexity, requiring several weeks or months. Maintenance could be intricate, especially for compliance reports. Setup rates ranged from two to ten, based on ease and implementation time. Both on-premise and cloud deployments were common. Customization often required, but many managed without support. Deployment times varied widely, from hours to over two years.

Scalability

BMC Remedy [EOL] demonstrates strong scalability, consistently rated between seven and ten out of ten. Multiple enterprises handle thousands of users with ease. Its architecture, while capable, can present technical challenges. Licensing can impact expansion costs, and some issues require attention. These considerations affect both cloud and on-premises deployments. Scalability ratings reflect its enterprise-grade capacity, with users highlighting efficient management for large user bases.

Stability

BMC Remedy [EOL] exhibits strong stability, praised for being reliable and well-adapted. Users highlight its commendable performance, often rating it eight to ten out of ten. Despite a few minor issues and challenges during complex installations or upgrades, most find it dependable, especially in a well-maintained Linux environment. Some users acknowledge performance concerns compared to ServiceNow, but many still regard it as a stable and useful tool. Proper customization can enhance its performance.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our BMC Remedy [EOL] Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise15
By reviewers
By visitors reading reviews
Company SizeCount
Small Business64
Midsize Enterprise38
Large Enterprise164
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Government
10%
Manufacturing Company
9%
Educational Organization
5%
Retailer
4%
Insurance Company
4%
Healthcare Company
4%
Printing Company
3%
Comms Service Provider
3%
Transportation Company
3%
Legal Firm
3%
Energy/Utilities Company
3%
Pharma/Biotech Company
2%
Recreational Facilities/Services Company
2%
Construction Company
2%
Consumer Goods Company
2%
Wholesaler/Distributor
1%
Non Profit
1%
Outsourcing Company
1%
Renewables & Environment Company
1%
Performing Arts
1%
Individual & Family Service
1%
Hospitality Company
1%
Media Company
1%
International Affairs Institute
1%
University
1%

Compare BMC Remedy [EOL] with alternative products

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Learn more about BMC Remedy [EOL]

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?
  • Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
  • Intuitive Interface: User-friendly design with customizable options enhances usage.
  • Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
  • Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
  • Incident and Change Management: Supports ITIL processes for efficient handling of service requests.
What benefits and ROI should users consider in reviews?
  • Operational Efficiency: Enhanced automation reduces manual tasks.
  • Customizability: Adapts to complex environments for specific needs.
  • Scalability: Maintains performance in large, complex settings.
  • Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC Remedy [EOL] was previously known as Remedy Asset Management.

BMC Remedy [EOL] customers

Scripps Networks

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Product Categories

Product Categories
IT Asset Management
License Management

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BMC Remedy [EOL] Reviews Summary
Author infoRatingReview Summary
System Administrator at Porto Editora4.0I rely on BMC Remedy for IT service management with 38 technical staff and 1,400 users. It's stable, scalable, and integrates well. However, migrating to the cloud is costly, and we desire better integration with Microsoft Teams and AI features.
Business analyst at a financial services firm with 10,001+ employees4.0I have extensively used BMC Remedy's Discovery Solution and CMDB features. The discovery function is particularly valuable. However, managing data in CMDB requires Atrium integrator. We switched from HP to BMC for a comprehensive enterprise service management solution.
IT Service Delivery at Abcl2.5We used BMC Remedy for ticket management, benefiting from its ITIL-aligned automation and orchestration. While effective, it lacks features compared to the newer BMC Helix, which offers advanced analytics, AI-based rules, and improved service operations integration.
Country Manager at Hatfield Christian Church4.0I found BMC Remedy to be user-friendly with strong integration and scalability, though it needs better network automation and cloud adoption. Pricing and licensing were inflexible. I have experience with HP tools and have also used ServiceNow and BMC.
Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees3.0In my experience with BMC Remedy, integration, especially for cloud services, is problematic due to the lack of APIs. Despite a good ROI, technical support is slow. Many users are now transitioning to ServiceNow for ticketing needs.
OSS Expert & Team Lead at Telekom Slovenije3.5I use BMC Remedy for trouble ticketing and internal services, valuing its best practice processes and incident management console. However, it's less flexible than Jira, making customization complex. Previously, we used a custom solution, then switched to Remedy.
Senior Information Technology Support Analyst at Qatar Development Bank3.5We use BMC Remedy for IT service management, finding it excellent for large environments but complex for small enterprises. It requires extensive customization and has challenging navigation. Despite these, it offers full platform control, although licensing management can be difficult.
End User Support at Genpact - Headstrong4.5We use BMC Remedy for incident management and monitoring, appreciating its ticket tracking and SLA features. However, support could improve. Despite initially preferring it over our internal tool, we're transitioning to ServiceNow due to changing demands.