ServiceNow Discovery vs Tanium comparison

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ServiceNow Discovery

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Executive SummaryUpdated on Jan 18, 2026

Tanium and ServiceNow Discovery are competitors in IT operations management. ServiceNow Discovery appears to have the upper hand due to its comprehensive features and broader integration capabilities that justify its price.

Features: Tanium provides rapid data collection, real-time endpoint management, and offers robust security and asset tracking. ServiceNow Discovery is known for its extensive integration, automation capabilities, and excels in comprehensive network data mapping and service-aware configuration management.

Room for Improvement: Tanium could improve in offering cloud-based options, simplifying its integration processes, and reducing initial setup complexity. ServiceNow Discovery can enhance its troubleshooting tools, expand its automation capabilities, and better support complex customizations for advanced users.

Ease of Deployment and Customer Service: ServiceNow Discovery's cloud-based deployment simplifies setup but may require some learning. Its customer service is supportive and accessible. Tanium's on-premises deployment is more complex yet provides significant control once established, beneficial for security-focused environments.

Pricing and ROI: Tanium's higher initial setup cost brings substantial ROI through efficient IT asset management and threat protection. ServiceNow Discovery offers moderate setup costs with ROI through operational efficiency, reducing manual processes and enhancing integration capabilities.

To learn more, read our detailed ServiceNow Discovery vs. Tanium Report (Updated: January 2026).

ServiceNow Discovery vs. Tanium

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

5th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Asset Management (6th), Cloud Resource Discovery Services (1st)

Tanium

Ranking in Server Monitoring

3rd

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Vulnerability Management (23rd), Endpoint Protection Platform (EPP) (21st), Endpoint Detection and Response (EDR) (21st), Unified Endpoint Management (UEM) (7th)

Mindshare comparison

As of January 2026, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 3.3%, down from 5.2% compared to the previous year. The mindshare of Tanium is 5.0%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Market Share Distribution
Product	Market Share (%)
Tanium	5.0%
ServiceNow Discovery	3.3%
Other	91.7%

Server Monitoring

Featured Reviews

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

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Vignesh K

Infra Vulnarability Manager at Rezilyens

Immediate results in patching promptly address vulnerabilities

When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task. It would be easier if Tanium provided the patches directly. Some other brands provide the patch with a direct download link, which facilitates the process. Also, I feel that if there were more detailed documents and remediations readily available online for troubleshooting, especially more up-to-date information, it would be beneficial. Currently, some resources online are very out-of-date.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has been stable since deployment."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"It has given us an understanding of each layer from a server application."

"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

More ServiceNow Discovery pros

"I like the tool's incident response and security patching."

"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."

"The solution's technical support is very responsive."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."

"The product is granular and can build complex roles compared to other EDR vendors."

More Tanium pros

Cons

"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"Improvements are required with the scripts used to collect the information from servers."

"Improvements could include implementing chatbots to simplify ticket creation."

"ServiceNow Discovery should improve its cloud capabilities."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."

More ServiceNow Discovery cons

"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."

"The most painful thing is the interface. It's a bit unclear sometimes."

"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

"We had some issues with the solution's OS upgrade."

"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

"The solution lacks mobility."

More Tanium cons

Pricing and Cost Advice

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"It's on a yearly basis. We renew our contract for three years at a time."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"The solution is not inexpensive so pricing is rated a three out of ten."

"The product pricing is fair and reasonable for the value it provides."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

More ServiceNow Discovery pricing and cost advice

"The solution is expensive but it's a good investment."

"It is higher than some competitors in the market."

"It's an expensive solution. It would be nice if the cost were lower."

"There is an annual license required to use this solution."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"The solution offers value for money."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Financial Services Firm

16%

Government

11%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	11

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

What needs improvement with Tanium?

While there is always room for improvement, I am pleased with Tanium.

What is your primary use case for Tanium?

The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.

What advice do you have for others considering Tanium?

For smaller companies, Tanium is quite a big investment, and one needs to have a considerable setup to make it economically viable. I would recommend it to others with a similar use case. The solut...

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Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 5% of the time

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CrowdStrike Falcon vs Tanium

Compared 9% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 6% of the time

BigFix vs Tanium

Compared 5% of the time

Microsoft Configuration Manager vs Tanium

Compared 5% of the time

Trellix Endpoint Security Platform vs Tanium

Compared 4% of the time

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Product Reports

Download ServiceNow Discovery product report

ServiceNow Discovery

December 2025

Download Tanium product report

December 2025

Also Known As

No data available

Tanium Inc Cloud, Tanium XEM

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Tanium offers robust endpoint protection, patching, and inventory management, consolidating the functions of tools like BigFix with capabilities in incident response, network security, and cloud or on-premise deployments.

Known for real-time capabilities, Tanium provides detailed analytics, security features, and device management. Users benefit from quick implementation, real-time updates, and patching campaigns. Despite its strengths, integration and custom plugin expansion remain areas to improve, along with data visualization and network optimization. Reporting enhancements and user training could advance its usability, and some UI elements may require updates for clarity and security.

What are the essential features of Tanium?

Detailed Analytics: Provides actionable insights for better decision-making.
Security Capabilities: Offers strong defense measures against threats.
Real-Time Queries: Facilitates immediate information access.
Patch Management: Streamlines software updates across devices.
Device Management: Efficiently handles comprehensive inventory and monitoring tasks.

What benefits should users expect?

Ease of Use: Simplifies complex IT tasks.
Scalability: Adapts to growing IT infrastructure needs.
Integration Flexibility: Merges with existing systems effortlessly.
Real-Time Updates: Ensures current data availability for informed actions.

Tanium's deployment spans industries focusing on endpoint protection and compliance, ensuring reliable device and server management in settings where safety and quick adaptation are critical. Organizations use it for application deployment, compliance checks, and integrating it as an EDR solution, enhancing overall security and operational efficiencies.

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life