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HPE Integrated Lights Out (iLO) vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE Integrated Lights Out (...
Ranking in Server Monitoring
13th
Average Rating
9.6
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in Server Monitoring
7th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (9th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of May 2026, in the Server Monitoring category, the mindshare of HPE Integrated Lights Out (iLO) is 2.1%, up from 1.2% compared to the previous year. The mindshare of ServiceNow Discovery is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery2.8%
HPE Integrated Lights Out (iLO)2.1%
Other95.1%
Server Monitoring
 

Featured Reviews

AM
Senior Systems Administrator at a manufacturing company with 11-50 employees
Positive access capabilities and user-friendly interface empower efficient server management while cost and licensing concerns persist
HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI. It provides an alternative network connection, enabling access to servers without physical access. The software is highly valued for its ability to bring servers back up remotely, essential for minimizing downtime in critical situations. HPE iLO is a strong competitor to iDRAC. Being a second network interface physically installed on a server, iLO provides an extra IP to access the server, bypassing other layers such as ESXi or Proxmox, and enabling BIOS-level access. The remote software involved is fantastic for recovering servers quickly and efficiently when they go down, providing significant improvements to organizational operations. Whether dealing with international or local solutions, iLO can save considerable time, reducing downtime from minutes to weeks depending on location. It is particularly useful for integrating with Microsoft Active Directory, simplifying login issues, and mitigating risks of login leaks through Multi-Factor Authentication. The quick response times from HPE support, including shipping parts and sending techs promptly, add to the overall efficiency and reliability of solutions involving HPE iLO. The integration of iLO with vSphere provides a seamless user experience, making navigation feel consistent across platforms.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI."
"HPE Integrated Lights Out (iLO) has the best features for detecting any kind of hardware failure, such as any DIMM, HDD, system board, or PSU failures, providing real-time alarms with all necessary information."
"The security is a major part of the solution and customers look for the best security."
"We can scale the solution."
"I find that the Discovery and scripting features are the most useful."
"The process involving the original setup of the solution is excellent."
"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
"This is one of the best tools for organizations looking for a tool with agentless applications."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
 

Cons

"Sometimes when the system fails, iLO doesn't get the proper information from the system, so there's a need for improvement so it can provide real-time information for our engineers to give the correct solutions to customers."
"I am currently avoiding HPE in my current build because of the pricing that is almost highway robbery. Service contracts are required to receive firmware updates."
"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"Between SolarWinds and ServiceNow, there is some communication gap."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Technical support has not been helpful when we have come across problems. They take too long to respond and then don't provide helpful information."
"Improvements could include implementing chatbots to simplify ticket creation."
"The patterns are the biggest area where improvement could be made."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
 

Pricing and Cost Advice

Information not available
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"The product pricing is fair and reasonable for the value it provides."
"The solution is very expensive."
"This is expensive, but it meets our needs."
"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."
"The product is not cheap."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
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Top Industries

By visitors reading reviews
Insurance Company
16%
Manufacturing Company
15%
Computer Software Company
12%
University
7%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise23
 

Questions from the Community

What is your experience regarding pricing and costs for HPE Integrated Lights Out (iLO)?
Regarding pricing or set-up costs and licensing, HPE's approach is quite intense compared to Dell, Cisco, Microsoft, Lenovo, etc. Avoiding HPE in the current structure due to high costs would be co...
What needs improvement with HPE Integrated Lights Out (iLO)?
As a reseller, I think HP iLO can be improved in a few ways. HP has a lot of experience with iLO, but they need to work on synchronization between iLO and the system hardware. Sometimes when the sy...
What is your primary use case for HPE Integrated Lights Out (iLO)?
HPE Integrated Lights Out (iLO) is used for monitoring the system; we have almost 115 or 116, around 150 servers, and we use this product to check the server current status with alarms and all othe...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if w...
 

Overview

 

Sample Customers

Information Not Available
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about HPE Integrated Lights Out (iLO) vs. ServiceNow Discovery and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.