HPE Integrated Lights Out (iLO) vs ServiceNow Discovery comparison

Hewlett Packard Enterprise and ServiceNow are both solutions in the Server Monitoring category. Hewlett Packard Enterprise is ranked #16 with an average rating of 9.0, while ServiceNow is ranked #2 with an average rating of 8.3. Additionally, 97% of ServiceNow users are willing to recommend the solution.

HPE Integrated Lights Out (...

Read 1 HPE Integrated Lights Out (iLO) review

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0% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

3,945 Views
2,328 Comparison Views

97% willing to recommend

HPE Integrated Lights Out (...

ServiceNow Discovery

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Executive SummaryUpdated on Jun 15, 2025

ServiceNow Discovery and HPE Integrated Lights Out (iLO) compete in IT management. iLO holds an advantage due to superior hardware management and real-time monitoring capabilities.

Features: ServiceNow Discovery addresses IT infrastructure discovery, facilitating comprehensive system mapping. It provides integration with ITSM, offering a unified view of IT operations. Known for supporting various IT processes, it seamlessly integrates different systems. iLO focuses on hardware management with remote access capabilities, offering real-time monitoring that ensures immediate visibility into hardware status. Designed primarily for HP hardware, it includes integrated tools for seamless server management.

Ease of Deployment and Customer Service: ServiceNow Discovery requires integration with the ITSM suite, demanding a more complex setup process. It offers customer resources that cover broader IT processes. iLO, with a straightforward deployment, focuses solely on hardware management, making setup simple. Its resources are specifically tailored for hardware support.

Pricing and ROI: ServiceNow Discovery involves higher setup costs as part of larger ITSM investments, yet it may yield higher ROI in environments needing extensive system discovery. iLO, dedicated to HP hardware management, offers a cost-effective solution with lower upfront costs and favorable ROI for those seeking comprehensive server management without integrated ITSM expenses.

To learn more, read our detailed Server Monitoring Report (Updated: July 2025).

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Server Monitoring

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HPE Integrated Lights Out (...

Ranking in Server Monitoring

16th

Average Rating

9.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (3rd), Cloud Resource Discovery Services (1st)

Featured Reviews

Alexander Monahan

Senior Systems Administrator at a manufacturing company with 11-50 employees

Positive access capabilities and user-friendly interface empower efficient server management while cost and licensing concerns persist

HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI. It provides an alternative network connection, enabling access to servers without physical access. The software is highly valued for its ability to bring servers back up remotely, essential for minimizing downtime in critical situations. HPE iLO is a strong competitor to iDRAC. Being a second network interface physically installed on a server, iLO provides an extra IP to access the server, bypassing other layers such as ESXi or Proxmox, and enabling BIOS-level access. The remote software involved is fantastic for recovering servers quickly and efficiently when they go down, providing significant improvements to organizational operations. Whether dealing with international or local solutions, iLO can save considerable time, reducing downtime from minutes to weeks depending on location. It is particularly useful for integrating with Microsoft Active Directory, simplifying login issues, and mitigating risks of login leaks through Multi-Factor Authentication. The quick response times from HPE support, including shipping parts and sending techs promptly, add to the overall efficiency and reliability of solutions involving HPE iLO. The integration of iLO with vSphere provides a seamless user experience, making navigation feel consistent across platforms.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI."

"The most valuable feature is its integration with CMDB, as it collects all the data."

"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"It has been stable since deployment."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"The process involving the original setup of the solution is excellent."

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

More ServiceNow Discovery pros

Cons

"I am currently avoiding HPE in my current build because of the pricing that is almost highway robbery. Service contracts are required to receive firmware updates."

"Improvements are required with the scripts used to collect the information from servers."

"ServiceNow Discovery should improve its cloud capabilities."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"They can expand on the plugins for some of the other tools."

"It creates quite a bit of duplication, so that needs to be fixed."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

More ServiceNow Discovery cons

Pricing and Cost Advice

Information not available

"It is an expensive product with a price that depends on the models that you wish to purchase."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"The price could be better. It's a bit on the pricey side."

"The solution is very expensive."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Insurance Company

27%

Manufacturing Company

14%

Computer Software Company

14%

University

Computer Software Company

14%

Financial Services Firm

13%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for HPE Integrated Lights Out (iLO)?

Regarding pricing or set-up costs and licensing, HPE's approach is quite intense compared to Dell, Cisco, Microsoft, Lenovo, etc. Avoiding HPE in the current structure due to high costs would be co...

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What needs improvement with HPE Integrated Lights Out (iLO)?

There could be improvements in the licensing model of HPE Integrated Lights Out (iLO), which is perceived as expensive, requiring service contracts to access firmware updates. This pricing model is...

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What is your primary use case for HPE Integrated Lights Out (iLO)?

HPE Integrated Lights Out (iLO) is a secondary access tool. It's used for server monitoring and management. HPE iLO is particularly useful in cases where physical access to the server is not possib...

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

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Product Reports

Buyer's Guide

Server Monitoring

July 2025

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Buyer's Guide

ServiceNow Discovery

July 2025

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Overview

HPE Integrated Lights Out (iLO) is a tool that enables remote server management, enhancing efficiency in IT operations. Its key functions include monitoring, diagnosing, and managing HPE servers.

HPE Integrated Lights Out provides substantial benefits to IT departments by offering robust remote management tools. With iLO, administrators can efficiently monitor and control HPE servers from a distance, allowing for quick problem detection and resolution. iLO integrates effectively with existing infrastructure, ensuring seamless operations without additional complexities. Offering a comprehensive suite of features, iLO stands out in facilitating timely software updates and ensuring system stability across different environments.

What are the most important features of HPE Integrated Lights Out (iLO)?

Remote Management: Allows administrators to manage servers remotely, increasing operational efficiency and flexibility.
Monitoring and Alerting: Provides real-time monitoring tools and alerts for quick issue resolution.
Security: Offers advanced security features to protect data and manage access privileges.
Firmware Updates: Facilitates automated updates, ensuring systems run on the latest software.

What benefits or ROI should be considered?

Cost Efficiency: Reduces the need for onsite IT support, lowering travel and operational costs.
Time Savings: Minimizes downtime by enabling quick troubleshooting and solutions deployment.
Scalability: Supports growing IT infrastructures seamlessly, making it ideal for expanding operations.
Enhanced Security: Decreases the risk of unauthorized access, safeguarding sensitive information.

In industries such as healthcare and finance, HPE Integrated Lights Out is implemented to ensure highly reliable and secure server management. Its remote management capabilities are critical in clinical environments, where maintaining uptime is essential. Financial institutions leverage its robust security features to protect sensitive data, ensuring compliance with industry regulations. iLO's adaptability makes it suitable for integration into diverse IT landscapes, offering a reliable backbone for operations across sectors.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Information Not Available

York, National Grid, DXC Technology, experian, BEACHBODY

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