HPE Integrated Lights Out (iLO) vs ServiceNow Discovery comparison

HPE Integrated Lights Out (iLO) vs. ServiceNow Discovery

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HPE Integrated Lights Out (...

Ranking in Server Monitoring

15th

Average Rating

9.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Asset Management (3rd), Cloud Resource Discovery Services (1st)

Featured Reviews

Alexander Monahan

Senior Systems Administrator at a manufacturing company with 11-50 employees

Positive access capabilities and user-friendly interface empower efficient server management while cost and licensing concerns persist

HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI. It provides an alternative network connection, enabling access to servers without physical access. The software is highly valued for its ability to bring servers back up remotely, essential for minimizing downtime in critical situations. HPE iLO is a strong competitor to iDRAC. Being a second network interface physically installed on a server, iLO provides an extra IP to access the server, bypassing other layers such as ESXi or Proxmox, and enabling BIOS-level access. The remote software involved is fantastic for recovering servers quickly and efficiently when they go down, providing significant improvements to organizational operations. Whether dealing with international or local solutions, iLO can save considerable time, reducing downtime from minutes to weeks depending on location. It is particularly useful for integrating with Microsoft Active Directory, simplifying login issues, and mitigating risks of login leaks through Multi-Factor Authentication. The quick response times from HPE support, including shipping parts and sending techs promptly, add to the overall efficiency and reliability of solutions involving HPE iLO. The integration of iLO with vSphere provides a seamless user experience, making navigation feel consistent across platforms.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"HPE Integrated Lights Out (iLO) has the best features for detecting any kind of hardware failure, such as any DIMM, HDD, system board, or PSU failures, providing real-time alarms with all necessary information."

"HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI."

"I find that the Discovery and scripting features are the most useful."

"The biggest advantage of ServiceNow is the value that it brings."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"The most valuable feature of ServiceNow Discovery is its performance."

"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."

"I am impressed with the tool's incident problem change management."

"ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components."

More ServiceNow Discovery pros

Cons

"Sometimes when the system fails, iLO doesn't get the proper information from the system, so there's a need for improvement so it can provide real-time information for our engineers to give the correct solutions to customers."

"I am currently avoiding HPE in my current build because of the pricing that is almost highway robbery. Service contracts are required to receive firmware updates."

"Technical support has not been helpful when we have come across problems."

"ServiceNow is very costly."

"The product could improve some of the visualization and architecture setups."

"They can expand on the plugins for some of the other tools."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

More ServiceNow Discovery cons

Pricing and Cost Advice

Information not available

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"It's on a yearly basis. We renew our contract for three years at a time."

"The solution is very expensive."

"The price could be better. It's a bit on the pricey side."

"The product is not cheap."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Insurance Company

24%

Manufacturing Company

16%

Computer Software Company

13%

Financial Services Firm

14%

Computer Software Company

13%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for HPE Integrated Lights Out (iLO)?

Regarding pricing or set-up costs and licensing, HPE's approach is quite intense compared to Dell, Cisco, Microsoft, Lenovo, etc. Avoiding HPE in the current structure due to high costs would be co...

What needs improvement with HPE Integrated Lights Out (iLO)?

As a reseller, I think HP iLO can be improved in a few ways. HP has a lot of experience with iLO, but they need to work on synchronization between iLO and the system hardware. Sometimes when the sy...

What is your primary use case for HPE Integrated Lights Out (iLO)?

HPE Integrated Lights Out (iLO) is used for monitoring the system; we have almost 115 or 116, around 150 servers, and we use this product to check the server current status with alarms and all othe...

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

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Product Reports

Server Monitoring

Download HPE Integrated Lights Out (iLO) product report

ServiceNow Discovery

Download ServiceNow Discovery product report

Overview

HPE Integrated Lights Out (iLO) is a tool that enables remote server management, enhancing efficiency in IT operations. Its key functions include monitoring, diagnosing, and managing HPE servers.

HPE Integrated Lights Out provides substantial benefits to IT departments by offering robust remote management tools. With iLO, administrators can efficiently monitor and control HPE servers from a distance, allowing for quick problem detection and resolution. iLO integrates effectively with existing infrastructure, ensuring seamless operations without additional complexities. Offering a comprehensive suite of features, iLO stands out in facilitating timely software updates and ensuring system stability across different environments.

What are the most important features of HPE Integrated Lights Out (iLO)?

Remote Management: Allows administrators to manage servers remotely, increasing operational efficiency and flexibility.
Monitoring and Alerting: Provides real-time monitoring tools and alerts for quick issue resolution.
Security: Offers advanced security features to protect data and manage access privileges.
Firmware Updates: Facilitates automated updates, ensuring systems run on the latest software.

What benefits or ROI should be considered?

Cost Efficiency: Reduces the need for onsite IT support, lowering travel and operational costs.
Time Savings: Minimizes downtime by enabling quick troubleshooting and solutions deployment.
Scalability: Supports growing IT infrastructures seamlessly, making it ideal for expanding operations.
Enhanced Security: Decreases the risk of unauthorized access, safeguarding sensitive information.

In industries such as healthcare and finance, HPE Integrated Lights Out is implemented to ensure highly reliable and secure server management. Its remote management capabilities are critical in clinical environments, where maintaining uptime is essential. Financial institutions leverage its robust security features to protect sensitive data, ensuring compliance with industry regulations. iLO's adaptability makes it suitable for integration into diverse IT landscapes, offering a reliable backbone for operations across sectors.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Information Not Available

York, National Grid, DXC Technology, experian, BEACHBODY

HPE Integrated Lights Out (iLO) vs. ServiceNow Discovery