TeamViewer ONE Reviews

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

All the features of TeamViewer Remote Management are very good from my perspective. I have used many remote sessions in my day-to-day job with other solutions such as Bomgar, LogMeIn, and Cisco Webex. However, after using TeamViewer Remote Management for the past year, it is quite good and more comfortable to use. I can take a remote session of the end user easily, whether they are using a VM or non-VM product. I can easily track and resolve their issues by accessing TeamViewer Remote Management through the remote session.

TeamViewer Remote Management is my preferred choice because it is more comfortable to use and there is no complication with the end user. With other solutions like LogMeIn or Cisco, we have to give a link to the end user and guide them through the entire process. With TeamViewer Remote Management, the application has been installed on the end user's machine, so we can directly ask for the unique code and take a remote session using that code. There is no link to share and we do not have to guide the end user manually through clicking links and filling in details.

Taking a remote session is quite easy, and I find it very simple to access. It does not create the difficult situations that I have experienced with other remote session solutions. There are no challenges I face while taking a remote session or deployment.

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session.

The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

I have been using TeamViewer Remote Management for more than one year.

The only downtime and outage I have seen was a global outage that I have already addressed. Throughout my entire use of TeamViewer Remote Management, I have not experienced any kind of outage or lagging. It is quite good because if any lagging occurs, we should check our internet connection. My internet is working fine, and I have not seen any kind of lagging in TeamViewer Remote Management while accessing it.

TeamViewer Remote Management is a good product for both big and small organizations. Both types of organizations can use it comfortably.

In my past organization where I worked at MT Sachi, I directly contacted the technical support of TeamViewer Remote Management because I was unable to log in and there was a technical glitch. When I tried to connect with the end user through a remote session and contacted TeamViewer Remote Management's technical support, we discovered that a global outage was occurring. They coordinated very well and reported the issue within a few minutes with a ticket number indicating that a global outage was in progress. After resolving the global outage, they updated us via email that the issue had been resolved and we could check it. They addressed the issue very frequently.

Since I coordinated with them the first time and they addressed this issue, I would rate their customer service as 10 out of 10.

Positive

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is 9.5 out of 10.

This functionality proves valuable, especially in scenarios like remote monitoring. TeamViewer Remote Management oversees resources which is crucial to monitor system crashes or excessive loads for users. This monitoring can seamlessly occur with TeamViewer. Moreover, it can manage multiple locations efficiently. For instance, in my organization, we have two affiliated companies, and we've organized them into groups within TeamViewer.

The most recent enhancements are quite remarkable. Previously, you could remotely access and inspect resources. However, now it allows the incorporation of the systems and integration of remote systems to have a comprehensive view of their resources. This encompasses various aspects like hardware usage, storage, and other important details. 

In the current version I use, there appears to be a limitation. When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy. In earlier versions with the previous interface, users could copy the chat details to use elsewhere. For example, if I requested specific information from the person in front of the system, I could copy and paste those details. However, this capability is absent in the new interface.

I have been using TeamViewer Remote Management for the last eight years.

It is a stable product.

It is a scalable product, and we have more than 300 users. 

The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase.

We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

The deployment was done in-house. 

The ROI has been significant. Beyond the financial aspect, I oversee 95 locations, with each location comprising numerous stores, each housing an average of two devices. This accumulates to around one hundred and ninety devices per location. Within a span of ten days, I remotely accessed these locations to conduct stock reviews, effectively streamlining the stock counting process. The solution eliminates the need for physical visits and instead allows me to concurrently manage up to five sections remotely. This strategy drastically reduces costs and time compared to visiting each location in person. Considering the number of users and location, almost ninety-five in total, I've experienced tangible returns on investment through the utilization of TeamViewer Remote Management.

There are two aspects to consider: the remote devices where the installation of software, and the technical users for whom there is a need of purchasing licenses. The licenses are intended for those who need remote access to the systems.  

The license is procured on a yearly basis and is expensive.

I would certainly suggest it to other users. The software is user-friendly with a straightforward interface and a wide array of features. It offers transparency into user activities, which is beneficial. The consistent user interface is also a valuable feature.

I rate the overall solution a seven out of ten. 

We use TeamViewer Remote Management for Team meetings and document sharing.

TeamViewer Remote Management is easy to use and user-friendly. Whatever we save, we can get it after some time while creating a Teams group.

The solution’s stability could be improved.

I have been using TeamViewer Remote Management for the last five to six years.

TeamViewer Remote Management is a stable solution. I rate TeamViewer Remote Management a nine out of ten for stability.

TeamViewer Remote Management is a scalable solution. Approximately 14 to 18 users use the solution in our organization.

TeamViewer Remote Management has a straightforward initial setup.

I can implement the solution by myself, and it immediately starts working once I install it. Since it is Android, I just need to go to the link, install the solution, and use it. It is authenticated with my ID and password.

Users need to pay a yearly license for TeamViewer Remote Management.

TeamViewer Remote Management is a cloud-based solution.

Users should be patient if there is any issue related to the network. If any technical issue comes up with the solution, users should raise a ticket.

Overall, I rate TeamViewer Remote Management a nine out of ten.

We use different features of this solution for different customers, so there are many use cases. TeamViewer is widely used so we implement it across numerous projects. 

I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data. 

We have been using TeamViewer Remote Management for ten months now.

There were some delays in the past due to unstable internet connection, but mostly, the solution is stable. I would rate it eight out of ten.

We don't have any complaints about the solution so far. 

Positive

The complexity of the setup depends on the solution model that is going to be used. Large amounts of data require a complex migration, but mostly it's very smooth and easy.

The solution relies on cloud-based infrastructure so the price is tailored to each individual model used. I find the pricing to be quite reasonable.

We have been very satisfied with this solution, however, its efficacy is based upon the requirements and nature of the company itself. I would recommend reviewing all the available features prior to making a decision. I rate this solution ten out of ten. 

It can be used for many web application deployments. For us, it is mainly used for running our web applications on the cloud or any other hosting services.

Almost all the features are valuable to me, like the scalable feature and its highly interactive software.

The price for the license could be improved, as well as the setup could be easier.

I have been using this solution for one year. I currently use version 6.0.

Performance is good. It is a highly stable solution. I would rate the stability an eight out of ten. 

It is a scalable solution. I would rate the scalability an eight out of ten. There is always room for improvement. 

There are over 250 end-users in our company using this solution. The job roles include Managers, Admins, Q Engineers, Developers, Senior Developers, Senior Software Engineers (SSE), Subject Matter Experts (SME), like that.

We always got the support. It's very great and supportive. Moreover, the response time is fast.

The initial setup is of medium complexity. 

The deployment was done by an in-house team. The deployment took around two weeks.

We require technical people for the maintenance, it will be Business Development Associates, Business Analysts, and Technical Support Analysts.

We use a Yearly-based license. There are no standard costs attached to the license. I would rate the pricing a seven out of ten, where ten is the highest and one is the cheapest. It is seven on the expensive side, a little bit.

I would highly recommend using the solution because it will help and reduce work and time.

In my previous company, I was a project manager, and whenever we needed some remote IT support to fix certain problems in our PCs, we preferred TeamViewer Remote Management.

IT professionals involved in the maintenance of IT software prefer TeamViewer Remote Management.

IT specialists experience the most valuable features of the solution since it is easy for them as it provides them with a wide variety of functionalities to help fix IT-related issues.

The main issue with the solution is the stability problem arising from network issues. I would like to see TeamViewer Remote Management work even under the worst network situation.

I have been using TeamViewer Remote Management for five years.

For a cloud user, the solution's stability depends on the network. In the Middle East, sometimes or all the time, the real issue is that the network is not stable. The stability issues are not related to the product.

TeamViewer Remote Management's scalability is very high. I previously worked in a very big organization where all of the organization's remote maintenance depended on TeamViewer Remote Management, proving that it is highly scalable.

In our company, we have around 500 users.

I am unsure if there are any plans in my organization to increase the use of the solution since it is a decision taken by the management. Some of the branches of our organization that operate abroad use the solution to improve or maintain their IT environments, making me believe it is expandable.

Though I have experience with TeamViewer Remote Management, I prefer AnyDesk for now.

The initial setup of TeamViewer Remote Management is very simple.

The solution's deployment phase had to be carried out for four years.

The solution is deployed on the cloud.

For deployment, I had to connect to my previous network. After finishing some work, if I wanted to upload it to OneDrive or use some features of my network, I couldn't do so in some cases remotely. When I called an IT person for help, he told me to open TeamViewer Remote Management and send him the code that appears on the screen. After I sent the code I saw on the screen after opening TeamViewer Remote Management to the IT person, he started to control my PC from his side to help me fix the issue.

I recommend those planning to use the solution only when they have a good network. It would be pretty hard to operate if they have any weaknesses in their networks.

I rate the overall solution a seven to seven and a half out of ten.

TeamViewer Remote Management probably has one of the best setups in terms of screen sharing, which I experience when I have to support my parents back home. The solution comes with screen sharing by default.

I use the solution to help my parents with a few things related to computers, so it is a tool I use completely for personal needs. TeamViewer Remote Management allows me to access everything in the system that belongs to my parents, especially in cases where I need to check for a virus or something while installing and uninstalling applications. In general, the solution gives me exactly what I expect from it.

I am not too well convinced with the audio part of the solution. However, I am unsure if the solution's audio issues are on both sides. I am sure the audio doesn't function well in the solution, so I feel it lacks the ability to connect to audio. The audio part of the solution needs improvement.

One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution. The solution should offer backward version compatibility to allow for a seamless connection. When someone looks for a quick solution to fix the issues in the product, it takes time to download the updated version and install it in your system. The solution's online version is a bit difficult to use as the one we used is the downloadable version of the product for Windows. I haven't used the solution's macOS version.

I have experience with TeamViewer Remote Management for five or six years. I use the solution for my personal use.

Stability-wise, I rate the solution a nine and a half out of ten.

Scalability-wise, I rate the solution over nine on a scale of one to ten.

Considering that the solution is mostly used for personal purposes, I think five or six people in my company use the solution.

There are no plans to increase the number of users of the solution.

I have never contacted the solution's technical support, but I feel they are pretty good.

Microsoft Teams has functions like screen sharing and controlling the screen.

The initial setup of TeamViewer Remote Management is very simple.

The initial setup of TeamViewer Remote Management takes too long.

During deployment, I can also enable something like unattended access, but that is something a person shouldn't usually use because that's probably not the best way. While on TeamViewer Remote Management, we request a password each time we need access, which I think is one of the easiest and cheapest ways to use.

The solution is deployed on-premises.

The solution's installation phase can be carried out in-house by myself.

There are no charges to be paid for the solution since I use it for personal use.

The solution can maintain itself, making it one of its major advantages. There is no requirement for a very highly skilled person to operate the solution.

I recommend the solution to others planning to use it. TeamViewer Remote Management is the first choice in my recommendation list, especially if screen sharing is needed.

I rate the overall solution a ten out of ten.

I work for a system integrator, dealing with multiple clients. TeamViewer allows us to remotely access their desktops to address configuration or device-related issues.

We also use it for hosting meetings and offering technical support, guiding clients through different configuration procedures.

The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom.

I've noticed that certain applications tend to experience frequent lag during screen sharing, especially terminal-related ones.

Additionally, there are instances where visibility becomes blurred.

In future releases, there should be a deployment feature available. If I need to deploy it remotely, I have to manually guide the person through the setup, which can be problematic as not all customers are tech-savvy.

I have been using this solution for two years. 

We don't use it extensively in our day-to-day operations. It's mainly employed for resolving issues, usually in short phone calls of around 20 to 30 minutes.

It is a scalable solution. Within my team, we are 20 to 30 but for the broader organization I support, it's more extensive.

I have contacted customer service and support a couple of times, but it was not good.

The support personnel seem to change with each call – sometimes it's someone from India, other times from Canada, and so on. You end up having to explain your case anew each time you call.

The initial setup does take some time, which can be inconvenient. It generally requires around an hour for the setup to be completed.

I am capable of managing the setup myself. We have a team of around four or five individuals handling the solution. 

We've seen an ROI. 

In comparison to other products, like those from Google, it is more costly.

We use the standard edition licensing fees.

I have used other open source tools in the same space.

Overall, I would rate the solution a six out of ten.

I would suggest that they initially go through the technical installation process themselves. It's important to understand all aspects thoroughly before connecting with clients to explain the configuration complexities.

We use the product to connect to our agents’ PCs. Sometimes if the agents face any issues, our support team would connect to the agents’ PCs and try to resolve it. The product helps us understand the problem faced by the agents.

The product is very stable. We use it in places where the internet connectivity is not stable. The product is quite simple.

The solution is a little expensive. It could be made more cost-effective.

I have been using the solution for more than five years. I am using the latest version of the solution.

I rate the tool’s stability a ten out of ten.

The scalability of the tool is good enough. We don’t face any issues. We have multiple connections, but we do not face any issues. One support person can connect with two to three PCs simultaneously without any issues. We use the solution extensively in our organization.

We were using AnyDesk. It is lighter than TeamViewer. If someone does not have strong internet connectivity, then AnyDesk would be a better option. We chose TeamViewer because AnyDesk gets disconnected suddenly.

The initial setup is straightforward. We can download an EXE file and start using it.

We deployed the solution in-house. The deployment process was quite simple. We understood what needed to be done from TeamViewer’s website. We need only one desktop support person or an operations person to deploy the solution. We do not require technical people to deploy it.

We pay a yearly licensing fee. For the stability it provides, the solution is worth the cost. There are no additional costs associated with the solution.

If we need to connect to somebody's PC to provide support and stay connected for a very long time, TeamViewer is more stable than other tools. Overall, I rate the product a ten out of ten.

In my company, the use case for TeamViewer Remote Management is for remote support only.

In some cases, TeamViewer Remote Management has improved the organization I belong to, especially for servers that have incompatibility with remote applications because my team uses TeamViewer Remote Management on incompatible servers.

What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that.

The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution.

The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility.

The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement.

I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has.

TeamViewer Remote Management has been in my company for five years, but I don't use it all the time.

TeamViewer Remote Management is good, stability-wise.

Scalability-wise, TeamViewer Remote Management isn't that good.

I've never contacted the support team for TeamViewer Remote Management.

The initial setup for TeamViewer Remote Management was easy. It's just a matter of downloading, so it was quick to deploy.

End users can install TeamViewer Remote Management, so it doesn't require a consultant or assistance from the TeamViewer team to implement successfully.

My company uses the free version of TeamViewer Remote Management.

Apart from TeamViewer Remote Management, we're using the free version of Zendesk. We're also using Itarian, which has more features than TeamViewer Remote Management. Itarian is a good solution with basic features also found in TeamViewer Remote Management. I also heard from Itarian that it has a built-in program for remoting. It would be good if TeamViewer Remote Management also had that built-in remoting program.

I'm using TeamViewer Remote Management, but not as much as other solutions, though some people prefer to use it more within my company.

I'm using the latest version of TeamViewer Remote Management.

Only a few people work on TeamViewer Remote Management within the company, particularly ten people. The solution isn't used that much.

I can easily do deployment and maintenance for TeamViewer Remote Management from the dashboard.

My company doesn't have plans to increase the usage of TeamViewer Remote Management and is now using a different application for remote support more often versus TeamViewer Remote Management. My team needs full remote support plus more security when transferring data, so TeamViewer Remote Management isn't the best solution for the company.

I advise anyone looking into using TeamViewer Remote Management to install the latest version to get good support. I don't see any issue regarding the remote support feature of TeamViewer Remote Management. It's just that the solution only has a few features, so it's lacking, feature-wise.

Overall, I'm rating TeamViewer Remote Management a seven out of ten. For remote support, it's an eight, but because it's still lacking feature-wise, I'm giving it a seven.

My company is a customer of TeamViewer Remote Management.