Atera vs TeamViewer ONE comparison

Why PeerSpot?

Atera and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #6 with an average rating of 9.7, while TeamViewer is ranked #9 with an average rating of 9.0. Atera holds a 7.2% mindshare in RMM, compared to TeamViewer’s 4.8% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

Atera

Read 16 Atera reviews

8,934 Views
2,412 Comparison Views

93% willing to recommend

TeamViewer ONE

Read 34 TeamViewer ONE reviews

3,792 Views
2,124 Comparison Views

87% willing to recommend

Atera

TeamViewer ONE

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 24, 2026

Atera and TeamViewer ONE compete in the remote management category. Atera seems to have the upper hand due to its comprehensive feature set and cost-effective pricing model, which provides greater value for startups.

Features: Atera includes an integration with Splashtop for reliable remote access, automation capabilities such as a Shared Script Library, and efficient patch management. TeamViewer ONE offers dependable chat and file transfer capabilities, as well as straightforward remote management functionality.

Room for Improvement: Users of Atera suggest enhancing mobile management features, better third-party integration, and improving billing and reporting functionalities. For TeamViewer ONE, users point out the need for better user-friendliness in licensing, improved security protocols, and greater compatibility across different versions and platforms.

Ease of Deployment and Customer Service: Both Atera and TeamViewer ONE enable deployment via Public Cloud and On-premises. Atera is noted for its ease of use and quick setup, making it ideal for startups. Customer service is a strong suit for both products, though Atera's support is frequently commended for quick response times and an extensive knowledge base.

Pricing and ROI: Atera offers a cost-effective pricing model, charging per technician, allowing unlimited device management which is advantageous for startups. TeamViewer ONE provides a free version but is generally more expensive, especially for larger licenses, with costs based on usage, making its competitors sometimes perceived as offering better value.

To learn more, read our detailed Atera vs. TeamViewer ONE Report (Updated: September 2026).

Buyer's Guide

Atera vs. TeamViewer ONE

September 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

6th

Ranking in Patch Management

13th

Average Rating

9.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Help Desk Software (15th), Network Monitoring Software (39th), IT Infrastructure Monitoring (45th), IT Service Management (ITSM) (13th), AIOps (24th), Agentic Automation (13th), Autonomous Endpoint Management (5th)

TeamViewer ONE

Ranking in Remote Monitoring and Management (RMM)

9th

Ranking in Patch Management

18th

Average Rating

8.4

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

Remote Access (19th), Digital Experience Monitoring (DEM) (12th), Unified Endpoint Management (UEM) (14th)

Mindshare comparison

As of November 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.2%, up from 7.0% compared to the previous year. The mindshare of TeamViewer ONE is 4.8%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
Atera	7.2%
TeamViewer ONE	4.8%
Other	88.0%

Remote Monitoring and Management (RMM)

Featured Reviews

Ning Chane

IT Manager at Telstra

Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time

The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.

Read full review

Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat."

"It is reliable, and when it is working, it works without issues."

"Atera has helped me to provide more accurate solutions based on a given problem."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"Atera's automation capabilities are excellent because we can create new users and customers, and when a company wants to integrate us as IT consultants to their network, it can be very simple, such as installing to Active Directory or Azure."

More Atera pros

"I like that we can get a remote desktop view and even full control over remote machines for communication and troubleshooting, and we can make calls or chat over the applications, which are all quite helpful."

"The most valuable feature of this solution is Remote Access."

"We did call technical support once and they were very helpful and responsive."

"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."

"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."

"The most recent enhancements are quite remarkable."

"The pricing of the solution is very reasonable."

More TeamViewer ONE pros

Cons

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"Customization could be improved."

"The billing module has a standard layout which is too limited for my needs."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"The one thing that could do with improvement is the reporting."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"While scalability meets growing needs, there haven't been many additions in the last two years."

More Atera cons

"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."

"The connectivity could improve."

"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."

"Integration with other tools would be great. That would always be a bonus."

"VPN connection is an area with shortcomings that need improvement in the solution."

"In the last 12 months we actually made a decision to go away from TeamViewer. Part of it has to do with the fact that TeamViewer is very expensive."

"I prefer to use AnyDesk. I actually uninstalled TeamViewer."

"It could be more secure."

More TeamViewer ONE cons

Pricing and Cost Advice

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"As an internal IT, it's gold right there. It is money in the bank."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"The price is reasonable for what we require."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

More Atera pricing and cost advice

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"We pay for a yearly license."

"I have used the free version of the solution."

"Users need to pay a yearly license for TeamViewer Remote Management."

"There are no charges to be paid for the solution since I use it for personal use."

"We pay a yearly licensing fee."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

13%

Construction Company

10%

Educational Organization

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

See all answers

What needs improvement with Atera?

Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...

See all answers

What is your primary use case for Atera?

My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...

See all answers

What needs improvement with TeamViewer Remote Management?

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Product Reports

Buyer's Guide

Atera

October 2026

Download Atera product report

Buyer's Guide

TeamViewer ONE

October 2026

Download TeamViewer ONE product report

Also Known As

No data available

TeamViewer IoT

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Carey Paul Honda

Buyer's Guide

Atera vs. TeamViewer ONE

September 2026

Free Report: Atera vs. TeamViewer ONE

Find out what your peers are saying about Atera vs. TeamViewer ONE and other solutions. Updated: September 2026.

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