Atera vs TeamViewer ONE comparison

Atera and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #5 with an average rating of 10.0, while TeamViewer is ranked #9 with an average rating of 9.0. Atera holds a 6.9% mindshare in RMM, compared to TeamViewer’s 2.9% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

Atera

Read 15 Atera reviews

5,154 Views
1,649 Comparison Views

93% willing to recommend

TeamViewer ONE

Read 34 TeamViewer ONE reviews

1,718 Views
1,323 Comparison Views

87% willing to recommend

Atera

TeamViewer ONE

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 24, 2026

Atera and TeamViewer ONE compete in the remote management category. Atera seems to have the upper hand due to its comprehensive feature set and cost-effective pricing model, which provides greater value for startups.

Features: Atera includes an integration with Splashtop for reliable remote access, automation capabilities such as a Shared Script Library, and efficient patch management. TeamViewer ONE offers dependable chat and file transfer capabilities, as well as straightforward remote management functionality.

Room for Improvement: Users of Atera suggest enhancing mobile management features, better third-party integration, and improving billing and reporting functionalities. For TeamViewer ONE, users point out the need for better user-friendliness in licensing, improved security protocols, and greater compatibility across different versions and platforms.

Ease of Deployment and Customer Service: Both Atera and TeamViewer ONE enable deployment via Public Cloud and On-premises. Atera is noted for its ease of use and quick setup, making it ideal for startups. Customer service is a strong suit for both products, though Atera's support is frequently commended for quick response times and an extensive knowledge base.

Pricing and ROI: Atera offers a cost-effective pricing model, charging per technician, allowing unlimited device management which is advantageous for startups. TeamViewer ONE provides a free version but is generally more expensive, especially for larger licenses, with costs based on usage, making its competitors sometimes perceived as offering better value.

To learn more, read our detailed Atera vs. TeamViewer ONE Report (Updated: April 2026).

Buyer's Guide

Atera vs. TeamViewer ONE

April 2026

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Helped 893,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

5th

Ranking in Patch Management

11th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (11th), Network Monitoring Software (34th), IT Infrastructure Monitoring (38th), IT Service Management (ITSM) (11th), AIOps (18th), Agentic Automation (8th)

TeamViewer ONE

Ranking in Remote Monitoring and Management (RMM)

9th

Ranking in Patch Management

21st

Average Rating

8.4

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

Remote Access (22nd), Digital Experience Monitoring (DEM) (12th), Unified Endpoint Management (UEM) (12th)

Mindshare comparison

As of May 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 6.9%, down from 9.2% compared to the previous year. The mindshare of TeamViewer ONE is 2.9%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
Atera	6.9%
TeamViewer ONE	2.9%
Other	90.2%

Remote Monitoring and Management (RMM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

Read full review

Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are automatic batch matching and unattended support access."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"Atera's automation capabilities are excellent because we can create new users and customers, and when a company wants to integrate us as IT consultants to their network, it can be very simple, such as installing to Active Directory or Azure."

"All corporations that have an IT department should look into and utilize this solution."

"Atera has saved our organization money; we look at Atera as an extra employee that we only pay about $300 a month, which is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"All of the features of Atera are valuable because they allow the customers to achieve their goals; it is easy to use, has good collaboration, and has zero maintenance."

"One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations."

"The most valuable features of this solution are automatic batch matching and unattended support access."

More Atera pros

"The fact that it's user-friendly and it has a chat option. These are my two favorite features."

"There are some great features."

"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."

"The remote access is most valuable."

"TeamViewer Remote Management is very easy and very good for remote work."

"TeamViewer Remote Management is easy to use and user-friendly."

"The solution is easy to set up."

"The remote access is most valuable."

More TeamViewer ONE pros

Cons

"Having more freedom to perform identity access management would be great."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"The one thing that could do with improvement is the reporting."

"It will be interesting if Atera can integrate all kinds of products."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature."

"There is definitely room for improvement with its automation capabilities."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

More Atera cons

"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."

"My team needs full remote support plus more security when transferring data, so TeamViewer Remote Management isn't the best solution for the company."

"Maybe TeamViewer could be improved with more scalability."

"The security of the solution could be more secure."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

"There have been some delays in the past due to unstable internet connection."

"Integration with other tools would be great. That would always be a bonus."

"VPN connection is an area with shortcomings that need improvement in the solution."

More TeamViewer ONE cons

Pricing and Cost Advice

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"Pricing is my favorite part of it. It was per user, not per client."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"Atera happened to have the best pricing model."

"The price is reasonable for what we require."

"As an internal IT, it's gold right there. It is money in the bank."

More Atera pricing and cost advice

"It is a licensed product."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"The solution's license is expensive."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"Users need to pay a yearly license for TeamViewer Remote Management."

"Addition services could be lower priced."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

Comms Service Provider

Construction Company

Performing Arts

Financial Services Firm

16%

Comms Service Provider

Healthcare Company

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

See all answers

What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...

See all answers

What needs improvement with TeamViewer Remote Management?

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Compared 17% of the time

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Compared 12% of the time

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Compared 11% of the time

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Compared 10% of the time

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Product Reports

Buyer's Guide

Atera

May 2026

Download Atera product report

Buyer's Guide

TeamViewer ONE

April 2026

Download TeamViewer ONE product report

Also Known As

No data available

TeamViewer IoT

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Carey Paul Honda

Buyer's Guide

Atera vs. TeamViewer ONE

April 2026

Free Report: Atera vs. TeamViewer ONE

Find out what your peers are saying about Atera vs. TeamViewer ONE and other solutions. Updated: April 2026.

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