KACE Systems Management Appliance (SMA) vs TeamViewer ONE comparison

Quest Software and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #11 with an average rating of 8.5, while TeamViewer is ranked #9 with an average rating of 9.0. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 24, 2026

KACE Systems Management Appliance and TeamViewer ONE compete in the endpoint management category. KACE appears to have the upper hand due to its extensive endpoint management features and positive feedback on ROI.

Features: KACE offers automated software deployment, asset management, and a service desk supported by its integration with Bomgar for streamlined image deployment across campuses, which improves patch management and asset tracking. TeamViewer ONE is highlighted for its ease of remote management and platform accessibility.

Room for Improvement: KACE users face challenges with scalability and ease of use, especially with a large number of devices, as well as outdated interfaces. TeamViewer ONE could benefit from pricing flexibility, enhanced security, and better network stability and compatibility.

Ease of Deployment and Customer Service: KACE is favored for on-premises environments with its robust technical support, though it occasionally experiences communication issues. TeamViewer ONE provides more deployment flexibility with hybrid and cloud options but encounters network stability criticisms.

Pricing and ROI: KACE is cost-effective for large institutions with significant ROI due to time savings and productivity enhancements, while TeamViewer ONE is reasonably priced yet considered expensive by some users needing multiple licenses, although it provides effective remote management.

To learn more, read our detailed KACE Systems Management Appliance (SMA) vs. TeamViewer ONE Report (Updated: May 2026).

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. TeamViewer ONE

May 2026

Download the complete report

Helped 900,644 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

Read full review

AdityaJain

Security Administrator at EbixCash

Centralized software deployment has simplified endpoint control but needs stronger security alerts

What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.

Read full review

Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security. Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution."

"Microsoft Intune simplifies device management by replacing the traditional method of installing OS, joining a domain, and configuring everything manually."

"The automatic patch management feature in the Intune Suite is helpful."

"Intune's most valuable feature is its centralized management capability."

"Microsoft Intune helps secure hybrid work by allowing organizations to manage and secure devices remotely."

"The best features in Microsoft Intune that I appreciate most are its centralized features."

"Intune helps the organization manage access to its internal apps, data, and resources."

"Microsoft Intune has positively impacted our organization by improving our security posture and making device management much more efficient, especially for remote users and distributed teams."

More Microsoft Intune pros

"With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility."

"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."

"For what I use it for, the solution provides a single pane of glass with everything I need for endpoint management of all devices."

"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."

"Every year, the system becomes so much more valuable for us; maybe the quality of our service is much better now, the students at our university can use more software, so the knowledge of students using state-of-the-art software is much better than in the past."

"The help desk is super simple to use and we saw our return on investment a long time ago, just in man hours alone."

"From using KACE Systems Management Appliance (SMA), the main benefits I have seen are that if my organization has a thousand users and I plan to distribute software such as Adobe to all endpoints, by simply launching a script in KACE Systems Management Appliance (SMA), I can provide that software effectively."

"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."

More KACE Systems Management Appliance (SMA) pros

"It's considered a trusted application."

"I like that we can get a remote desktop view and even full control over remote machines for communication and troubleshooting, and we can make calls or chat over the applications, which are all quite helpful."

"It's easy to use and maintain."

"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."

"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

"TeamViewer Remote Management is very easy and very good for remote work."

"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

More TeamViewer ONE pros

Cons

"Customer support is decent overall, but not perfect. Most issues get resolved but sometimes response time can be a bit slow or require multiple follow-ups."

"There are items that require improvements. One is the controls from iOS."

"Manually syncing devices to enforce policies is cumbersome."

"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."

"Intune does not provide real-time visibility."

"Microsoft Intune is not as fast and extensive as traditional solutions such as SCCM and others."

"Microsoft Intune could be improved with a more intuitive user interface, simpler policy configuration for complex environments, and faster troubleshooting tools."

"It is not very stable. Sometimes, it works instantly, and sometimes, something goes wrong, and you get stuck there."

More Microsoft Intune cons

"Paying for the product should come with full and extended training anytime it is needed."

"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."

"I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the university."

"The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option."

"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE."

"The only hiccups we had were some power issues, where the box was a little under-powered early on."

"There is always room for improvement. An example will be the implementation of granulated permission to run Scripts."

"The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times."

More KACE Systems Management Appliance (SMA) cons

"The solution’s stability could be improved."

"There could be stable connectivity for the product’s current technology."

"The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session."

"The solution is a little expensive."

"VPN connection is an area with shortcomings that need improvement in the solution."

"There should be an enterprise version of the solution."

"It could be more secure."

"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."

More TeamViewer ONE cons

Pricing and Cost Advice

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."

"The price could be better."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"The licensing is on a yearly basis."

"The E5 license is expensive."

"No one can compete with Microsoft when it comes to price, and the features it is offering."

"This cost is approximately $30 USD per user per month."

More Microsoft Intune pricing and cost advice

"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."

"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."

"We buy consulting fees from Software Factory, then we pay extra for it."

"Licensing is very straightforward. They don't overcomplicate it. This is not a Cisco product where you have to have 30 different licenses just to open the box. It's pretty much set-and-forget. You pay an annual license... The cost is in the mid to upper range, but the ROI exceeds the outside cost, especially once you've had the system for a while."

"The pricing and licensing are good. It's worth it."

"We are also saving on the licensing fee, compared to other endpoint management solutions."

"The pricing is fair."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

More KACE Systems Management Appliance (SMA) pricing and cost advice

"My company uses the free version of TeamViewer Remote Management."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"Users need to pay a yearly license for TeamViewer Remote Management."

"Its price is a little high as compared to other solutions."

"The solution's license is expensive."

"We pay a yearly licensing fee."

More TeamViewer ONE pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

See recommendations

900,644 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Financial Services Firm

10%

University

10%

Construction Company

Non Profit

Financial Services Firm

16%

Manufacturing Company

Comms Service Provider

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	20
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	11

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What is your experience regarding pricing and costs for Quest KACE Systems Management?

In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA...

See all answers

What needs improvement with Quest KACE Systems Management?

For improvements in KACE Systems Management Appliance (SMA), I would want to see it become a standalone software agen...

See all answers

What is your primary use case for Quest KACE Systems Management?

I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and...

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...

See all answers

What needs improvement with TeamViewer Remote Management?

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 4% of the time

More Microsoft Intune Competitors

Microsoft Configuration Manager vs KACE Systems Management Appliance (SMA)

Compared 9% of the time

BigFix vs KACE Systems Management Appliance (SMA)

Compared 6% of the time

Atera vs KACE Systems Management Appliance (SMA)

Compared 6% of the time

Kaseya VSA vs KACE Systems Management Appliance (SMA)

Compared 5% of the time

Ivanti Patch for Linux, UNIX, Mac vs KACE Systems Management Appliance (SMA)

Compared 4% of the time

More KACE Systems Management Appliance (SMA) Competitors

NinjaOne vs TeamViewer ONE

Compared 16% of the time

Datto Remote Monitoring and Management vs TeamViewer ONE

Compared 12% of the time

Azure Bastion vs TeamViewer ONE

Compared 11% of the time

ConnectWise RMM vs TeamViewer ONE

Compared 9% of the time

Avast Business Hub vs TeamViewer ONE

Compared 2% of the time

More TeamViewer ONE Competitors

Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

KACE Systems Management Appliance (SMA)

June 2026

KACE Systems Management Appliance (SMA) report

Download KACE Systems Management Appliance (SMA) product report

Buyer's Guide

TeamViewer ONE

May 2026

Download TeamViewer ONE product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Dell KACE Systems Management

TeamViewer IoT

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Carey Paul Honda

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. TeamViewer ONE

May 2026

Free Report: KACE Systems Management Appliance (SMA) vs. TeamViewer ONE

Find out what your peers are saying about KACE Systems Management Appliance (SMA) vs. TeamViewer ONE and other solutions. Updated: May 2026.

DOWNLOAD NOW

900,644 professionals have used our research since 2012.

See our KACE Systems Management Appliance (SMA) vs. TeamViewer ONE report.

See our list of best Remote Monitoring and Management (RMM) vendors, best Patch Management vendors, and best Unified Endpoint Management (UEM) vendors.

We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.