KACE Systems Management Appliance (SMA) vs TeamViewer ONE comparison

KACE Systems Management Appliance (SMA) vs. TeamViewer ONE

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Varun Mehra

Collaboration Support Engineer at a retailer with 11-50 employees

Centralized device management has transformed security and streamlined remote provisioning

One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.

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AdityaJain

Security Administrator at EbixCash

Centralized software deployment has simplified endpoint control but needs stronger security alerts

What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."

"If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared."

"The key benefit of Intune is its integration with the Microsoft ecosystem."

"Intune's most valuable features are the device, compliance, and configuration policies."

"Great for software update needs, operating system version updates, and security policy enforcement."

"The most useful features in Microsoft Intune are the policy enforcement and conditional access. These features make our operations easier from a company perspective."

"It is user-friendly, and the performance is also good. It is a convenient product"

"Their price is really good, which is the reason customers move here, because as part of the Office 365 package, they always get the E365 as well, which makes it easy for them to manage their devices without having additional licenses for Intune."

More Microsoft Intune pros

"By using the KACE solution, we are able to provide endpoint management for our customers, it filled a critical gap for us, contributes to more than 30% of our revenue, and based on customer feedback it has saved more than 50% time through automation."

"This solution makes it easy to control assets and upgrade all types of software."

"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."

"KACE’s knowledge-based articles are very good."

"With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility."

"Quest KACE has provided us with a managed environment that surpasses all expectations."

"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."

"The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."

More KACE Systems Management Appliance (SMA) pros

"The solution is easy to set up."

"The product helps us efficiently fix technical issues and maintain system downtime."

"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."

"We use the product to communicate."

"It is user-friendly for opening my server or PC."

"All the features of TeamViewer Remote Management are very good from my perspective."

"The most valuable feature of this solution is Remote Access; you can take control of the computer, walk through the process, resolve any issues, and let the other person know how you have fixed the problem."

"If I want to access software or a PC in my office when I am in another location using my notebook, then I use TeamViewer Remote Management to do it remotely."

More TeamViewer ONE pros

Cons

"The only drawback or challenge is that it does not support server deployment."

"It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."

"The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner."

"I think nine is a very good rating for this solution, and I kept one point out because I think in the future it requires improvement based on future scalability in the IT infrastructure."

"Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."

"Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."

"If your MDM has to be really specific, perhaps Intune is not the better option."

"The reports aren't complete, and it's not easy to build custom reports. For example, Windows Autopilot isn't working well in cases where the computers don't have a good internet connection. Then the option is not good enough."

More Microsoft Intune cons

"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."

"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."

"We'd love to see support for larger dependencies in the scripting feature."

"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."

"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."

"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."

"There is a Resolve issue whereby some workstations no longer report/check-in after a recent update."

"I still need better communication about which processes are really due and which processes are currently being processed."

More KACE Systems Management Appliance (SMA) cons

"I don't like having so many updates."

"I want TeamViewer Remote Management to incorporate more integrations."

"The solution’s stability could be improved."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

"I have contacted customer service and support a couple of times, but it was not good."

"I prefer to use AnyDesk. I actually uninstalled TeamViewer."

"The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session."

"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."

More TeamViewer ONE cons

Pricing and Cost Advice

"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."

"It is reasonable for the features it has."

"The solution is cost-efficient."

"It is expensive. The cost depends on the license that we choose."

"Intune is included with our F3 and E5 licenses."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"There is a license needed to use the solution and we are on an annual license."

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."

More Microsoft Intune pricing and cost advice

"The product is reasonably priced."

"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."

"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."

"We buy consulting fees from Software Factory, then we pay extra for it."

"We pay annually for technical support."

"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."

"n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

More KACE Systems Management Appliance (SMA) pricing and cost advice

"There are no charges to be paid for the solution since I use it for personal use."

"I have used the free version of the solution."

"We pay a yearly licensing fee."

"Its price is a little high as compared to other solutions."

"We pay for a yearly license."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"The solution's license is expensive."

"My company uses the free version of TeamViewer Remote Management."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

University

11%

Non Profit

Financial Services Firm

Government

Financial Services Firm

16%

Comms Service Provider

Healthcare Company

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	149
Midsize Enterprise	60
Large Enterprise	177

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	20
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

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Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

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Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What is your experience regarding pricing and costs for Quest KACE Systems Management?

In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA...

What needs improvement with Quest KACE Systems Management?

For improvements in KACE Systems Management Appliance (SMA), I would want to see it become a standalone software agen...

What is your primary use case for Quest KACE Systems Management?

I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and...

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...

What needs improvement with TeamViewer Remote Management?

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

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Product Reports

Microsoft Intune

Download Microsoft Intune product report

KACE Systems Management Appliance (SMA)

Download KACE Systems Management Appliance (SMA) product report

KACE Systems Management Appliance (SMA) report

TeamViewer ONE

Download TeamViewer ONE product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Dell KACE Systems Management

TeamViewer IoT

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Carey Paul Honda

KACE Systems Management Appliance (SMA) vs. TeamViewer ONE