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KACE Systems Management Appliance (SMA) vs TeamViewer ONE comparison

Quest Software and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #12 with an average rating of 10.0, while TeamViewer is ranked #9 with an average rating of 9.0. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.
Sponsored
Microsoft Intune
Read 334 Microsoft Intune reviews
  • 30,664 Views
  • 9,812 Comparison Views
94% willing to recommend
KACE Systems Management App...
Read 39 KACE Systems Management Appliance (SMA) reviews
  • 3,219 Views
  • 386 Comparison Views
95% willing to recommend
TeamViewer ONE
Read 34 TeamViewer ONE reviews
  • 996 Views
  • 857 Comparison Views
87% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 24, 2026

KACE Systems Management Appliance and TeamViewer ONE compete in the endpoint management category. KACE appears to have the upper hand due to its extensive endpoint management features and positive feedback on ROI.

Features: KACE offers automated software deployment, asset management, and a service desk supported by its integration with Bomgar for streamlined image deployment across campuses, which improves patch management and asset tracking. TeamViewer ONE is highlighted for its ease of remote management and platform accessibility.

Room for Improvement: KACE users face challenges with scalability and ease of use, especially with a large number of devices, as well as outdated interfaces. TeamViewer ONE could benefit from pricing flexibility, enhanced security, and better network stability and compatibility.

Ease of Deployment and Customer Service: KACE is favored for on-premises environments with its robust technical support, though it occasionally experiences communication issues. TeamViewer ONE provides more deployment flexibility with hybrid and cloud options but encounters network stability criticisms.

Pricing and ROI: KACE is cost-effective for large institutions with significant ROI due to time savings and productivity enhancements, while TeamViewer ONE is reasonably priced yet considered expensive by some users needing multiple licenses, although it provides effective remote management.

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To learn more, read our detailed KACE Systems Management Appliance (SMA) vs. TeamViewer ONE Report (Updated: March 2026).
Buyer's Guide
KACE Systems Management Appliance (SMA) vs. TeamViewer ONE
March 2026
Download the complete report
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
334
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
KACE Systems Management App...
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
39
Ranking in other categories
Client Desktop Management (3rd), Endpoint Compliance (7th), Remote Monitoring and Management (RMM) (12th), Patch Management (9th), Unified Endpoint Management (UEM) (10th)
TeamViewer ONE
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Monitoring and Management (RMM) (9th)
 

Featured Reviews

AkashKamble - PeerSpot reviewer
AkashKamble
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Read full review
MH
Michael Huffman
Server Administrator III at a university with 1,001-5,000 employees
Reliability and adaptability enable efficient application deployment and security management
The best features Quest KACE Systems Management Appliance (SMA) offers include the scripting function, which stands out to me because I can find specific needs and deploy the applications based on those needs. There was a time when scripting really saved me time by allowing me to find specific registry entries and modify them to patch security vulnerabilities. Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before. I really enjoy the security features that are enabled to deploy Microsoft and other vendor patches, which stand out to me as key functionalities.
Read full review
Nitesh Ranjan - PeerSpot reviewer
Nitesh Ranjan
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."
"Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment."
"Microsoft Intune is a very effective solution from my understanding, and I definitely would recommend it."
"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."
"Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."
"It's easy to deploy a configuration or policy to a system, especially when you don't have Azure AD. Now we are talking to all these small and medium-sized customers who don't necessarily have an on-premise Windows Active Directory. If they have invested in Office 365 Premium, this functionality becomes available to them."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"One of the most valuable aspects of Microsoft Intune is its seamless integration with Azure Active Directory, offering capabilities akin to Group Policy Objects."
More Microsoft Intune pros
"The software asset management has been a big help, even when it comes to license true-ups. I can use it to find out how many Tivoli we have, and boom, there's the number... And you can actually click on the information about the software and it shows, for example, that these five servers are where it's being reported. If you really want, you can log in to them and validate."
"We can get the majority of what we need with this product and do not have to spend money on something else."
"Overall, I rate the solution ten out of ten."
"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."
"This solution makes it easy to control assets and upgrade all types of software."
"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."
"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."
"KACE’s knowledge-based articles are very good."
More KACE Systems Management Appliance (SMA) pros
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."
"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."
"It's stable and reliable."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"The solution is easy to set up."
"The product is very stable."
"The product is secure."
More TeamViewer ONE pros
 

Cons

"Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."
"I wanted to check if there is any provision at the Intune level to restrict certain things, such as a website, but unfortunately, that feature is available only in Microsoft Defender. Intune has web filtering capabilities, but they are only useful for protection from malicious websites, whereas we would like to be able to restrict a website. For example, YouTube is a clean website. No one would identify it as a malicious website, but if we want to stop the end-users from going to that website, we have to go for another product, such as Microsoft Defender or another third-party proxy solution. It would be great if this capability is included in Intune."
"Lacking in features such as Wi-Fi and network security."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."
"Microsoft Intune needs to support out of the box Apple Managed Device and Apple Business Managed Device with zero-touch deployment capabilities, which is something competitors provide."
"Intune is not the most user-friendly mobile device management platform available."
"Technical support is not that great."
More Microsoft Intune cons
"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."
"The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way."
"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."
"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."
"I've had some issues with patch catalogue."
"Paying for the product should come with full and extended training anytime it is needed."
"The labeling process should be more streamlined. It should be easier to do. It gets confusing at times."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
More KACE Systems Management Appliance (SMA) cons
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."
"There should be an enterprise version of the solution."
"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."
"I have contacted customer service and support a couple of times, but it was not good."
"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."
"The solution is a bit expensive. It could be cheaper."
More TeamViewer ONE cons
 

Pricing and Cost Advice

"The price of Microsoft Intune is reasonable."
"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"
"The price for Intune is fair."
"Intune is included with our F3 and E5 licenses."
"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."
"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."
More Microsoft Intune pricing and cost advice
"The pricing and licensing are good. It's worth it."
"The pricing is fair."
"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."
"The pricing and licensing are absolutely fair."
"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."
"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."
"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."
"Their pricing is per end-point device. There is an initial cost for the license for the server, which is pretty low, and then there is a per end-point device license, which is also fairly low. So, the pricing is still reasonable."
More KACE Systems Management Appliance (SMA) pricing and cost advice
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"We pay for a yearly license."
"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"
"I have used the free version of the solution."
"Users need to pay a yearly license for TeamViewer Remote Management."
"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."
"There are no charges to be paid for the solution since I use it for personal use."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
More TeamViewer ONE pricing and cost advice
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
9%
Government
8%
University
12%
Non Profit
10%
Government
9%
Financial Services Firm
7%
Marketing Services Firm
9%
Manufacturing Company
9%
Media Company
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise53
Large Enterprise167
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise20
Large Enterprise15
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise10
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
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What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
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How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
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What is your experience regarding pricing and costs for Quest KACE Systems Management?
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hand...
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What needs improvement with Quest KACE Systems Management?
I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we ...
See all answers
What is your primary use case for Quest KACE Systems Management?
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, a...
See all answers
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...
See all answers
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...
See all answers
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
See all answers
 

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Product Reports

Buyer's Guide
Microsoft Intune
March 2026
Microsoft Intune reportDownload Microsoft Intune product report
Buyer's Guide
KACE Systems Management Appliance (SMA)
March 2026
KACE Systems Management Appliance (SMA) reportDownload KACE Systems Management Appliance (SMA) product report
Buyer's Guide
TeamViewer ONE
February 2026
TeamViewer ONE reportDownload TeamViewer ONE product report
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Dell KACE Systems Management
TeamViewer IoT
 

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?
  • Windows Autopilot: Automates device setup for rapid deployment.
  • Azure Active Directory Integration: Enhances user policy management.
  • Reporting and Analytics: Improves compliance visibility.
  • Mobile Application Management: Ensures app security without compromising personal data.
  • Cloud-Based Management: Allows management from any location.
What benefits and ROI can users expect?
  • Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
  • Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
  • Improved Compliance: Advanced reporting tools enhance compliance visibility.
  • Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?
  • Integration capabilities: Seamlessly connects with existing IT systems.
  • Efficient image deployment: Facilitates quick and effective distribution of system images.
  • Comprehensive asset management: Provides detailed tracking and management of IT assets.
  • User-friendly helpdesk: Simplifies handling IT requests and issues.
  • Automated patch management: Ensures devices are up-to-date with security patches.
  • Robust scripting: Allows for automation of complex IT tasks.
  • Detailed inventory tracking: Maintains accurate records of all IT assets.
What benefits should users expect from KACE Systems Management Appliance?
  • Simplified IT processes: Centralized management enhances operational efficiency.
  • Improved security: Streamlines cyber-security compliance through automated updates.
  • Flexibility in customizations: Adapts to specific IT environment needs.
  • Increased productivity: Efficient ticketing and reporting ease organizational operations.
  • Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?
  • Remote Access: Facilitates secure control across multiple devices.
  • Cross-Platform Functionality: Operates on different OS and cloud environments.
  • File Transfers: Enables smooth and efficient data exchange.
  • Interactive Chat: Supports real-time communication during sessions.
  • Remote Management: Provides a comprehensive view of system resources.
What benefits or ROI should users look for in reviews?
  • Enhanced Collaboration: Simplifies teamwork with easy connectivity.
  • IT Support Efficiency: Streamlines troubleshooting and support tasks.
  • Resource Management: Offers tools for managing system performance.
  • Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer
 

Sample Customers

Mitchells and Buzzers, Callaway
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Carey Paul Honda
Buyer's Guide
KACE Systems Management Appliance (SMA) vs. TeamViewer ONE
March 2026
Free Report: KACE Systems Management Appliance (SMA) vs. TeamViewer ONE
Find out what your peers are saying about KACE Systems Management Appliance (SMA) vs. TeamViewer ONE and other solutions. Updated: March 2026.
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