GoTo Resolve vs TeamViewer ONE comparison

GoTo and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. GoTo is ranked #21, while TeamViewer is ranked #9 with an average rating of 9.0. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 24, 2026

TeamViewer ONE and GoTo Resolve compete in remote support solutions. GoTo Resolve leads in deployment ease and cost-efficiency, appealing for enterprises looking for robust support with simplified integration.

Features: TeamViewer ONE shines with its extensive security protocols, cross-platform compatibility, and robust functionalities suitable for industries with stringent compliance requirements. GoTo Resolve is notable for intuitive task automation, seamless integration with third-party software, and enhanced workflows focused on productivity integrations.

Ease of Deployment and Customer Service: TeamViewer ONE provides a straightforward deployment process with dedicated support for enterprise settings. GoTo Resolve stands out with its cloud-based deployment, simplifying installation and scalability, backed by an accessible customer service team.

Pricing and ROI: TeamViewer ONE involves a higher setup cost but offers strong ROI through robust security and multifunctionality. GoTo Resolve offers a competitive pricing structure with rapid ROI due to ease in deployment and integration, reducing upfront expenditures.

To learn more, read our detailed GoTo Resolve vs. TeamViewer ONE Report (Updated: June 2026).

Buyer's Guide

GoTo Resolve vs. TeamViewer ONE

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I appreciate Intune's autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly."

"I would advise others this solution is easy to implement in the organization."

"The most valuable feature is the UEM capabilities."

"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."

"We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that."

"The technical support of Microsoft Intune is good."

"Advanced endpoint analytics provides granular information about devices in Microsoft Intune, facilitating easier troubleshooting at system and application levels."

"I am very satisfied that when any user comes into our organization and we provide the user ID and password, the setup will auto-complete with basic applications and security installed automatically, making the device ready within approximately ten to fifteen minutes."

More Microsoft Intune pros

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"We wouldn't be able to offer the services that we offer without a product like this."

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"Transferring files and viewing data work well with TeamViewer Remote Management."

"TeamViewer Remote Management is easy to use and user-friendly."

"We did call technical support once and they were very helpful and responsive."

"There are some great features."

"If you want to do remote troubleshooting, it's a good idea to utilize TeamViewer."

"We use the product to communicate."

"The most valuable feature is the remote management capabilities."

"It's easy to use and maintain."

More TeamViewer ONE pros

Cons

"We have spoken to the technical support on a few occasions. They have only ever provided us with minimal information."

"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."

"Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected."

"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."

"I think if you have the money and want something more stable, you should go for AirWatch. I don't think Microsoft is offering the same stability as VMware at this point."

"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."

"However, in Microsoft Intune that is not possible because Microsoft releases it across the world as one data piece."

"Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use."

More Microsoft Intune cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"The pricing of GoTo Resolve is very high compared to other solutions."

"There could be stable connectivity for the product’s current technology."

"There should be an enterprise version of the solution."

"Integration with other tools would be great. That would always be a bonus."

"Using the solution’s remote connection causes some lagging issues."

"The security of the solution could be more secure."

"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."

"The connectivity could improve."

"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."

More TeamViewer ONE cons

Pricing and Cost Advice

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

"We have the business premium licenses for the solution."

"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."

"The solution is cost-efficient."

"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

More Microsoft Intune pricing and cost advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"Users need to pay a yearly license for TeamViewer Remote Management."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"We pay a yearly licensing fee."

"Its price is a little high as compared to other solutions."

"We pay for a yearly license."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"I have used the free version of the solution."

"It is a licensed product."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Construction Company

10%

Computer Software Company

10%

Financial Services Firm

Media Company

Financial Services Firm

16%

Manufacturing Company

Comms Service Provider

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	189
Midsize Enterprise	65
Large Enterprise	185

No data available

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	11

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with GoToAssist?

The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...

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What is your primary use case for GoToAssist?

For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...

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What advice do you have for others considering GoToAssist?

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...

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What needs improvement with TeamViewer Remote Management?

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Compared 11% of the time

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Compared 11% of the time

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Compared 4% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

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Buyer's Guide

Remote Access

June 2026

Download GoTo Resolve product report

Buyer's Guide

TeamViewer ONE

June 2026

Download TeamViewer ONE product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

GoToAssist

TeamViewer IoT

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

GoTo Resolve enhances enterprise tech support by integrating remote management with intuitive problem resolution, providing efficient service delivery and robust client communications for businesses.

GoTo Resolve stands out by offering streamlined remote support capabilities, allowing IT teams to efficiently address technical issues. Its integration with existing systems ensures seamless operations without disrupting existing workflows. Designed for scalability and adaptability, it offers flexibility for various business environments. Easy onboarding and straightforward management operations enhance team productivity, leading to more effective service response in dynamic enterprise settings.

What are the key features of GoTo Resolve?

Remote Management: Enables secure access and control of devices to provide timely assistance.
Collaborative Tools: Facilitates team communication to improve troubleshooting accuracy and speed.
Integration Capabilities: Seamlessly integrates with business platforms for enhanced operational efficiency.
Issue Tracking: Monitors requests and solutions to ensure accountability and performance analysis.
Scalability Options: Adapts to business size requirements and industry-specific needs.

What benefits and ROI should users consider?

Increased Productivity: Streamlined processes allow employees to focus on core tasks.
Cost Reduction: Efficient issue resolution minimizes downtime and reduces operational costs.
Improved User Experience: Reliable support enhances satisfaction and reduces service delays.
Enhanced Security: Protects data and devices through secure remote access protocols.
Comprehensive Reporting: In-depth insights aid in strategic decision-making and resource allocation.

GoTo Resolve is implemented across sectors like finance and healthcare to strengthen IT infrastructure. In banking, it secures data while providing remote support. Healthcare institutions leverage its capabilities to maintain uninterrupted patient service delivery, ensuring confidentiality and compliance with industry standards. Its adaptability makes it suitable for diverse operational demands, enhancing service efficiency in competitive landscapes.

GoTo

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Carey Paul Honda

Buyer's Guide

GoTo Resolve vs. TeamViewer ONE

June 2026

Free Report: GoTo Resolve vs. TeamViewer ONE

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