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SOTI MobiControl pros and cons

Vendor: SOTI

4.1 out of 5

52 reviews
92% willing to recommend

Pros & Cons summary

SOTI MobiControl offers robust remote support and device management capabilities, enabling IT staff to manage applications and security efficiently. It facilitates remote troubleshooting and maintains device visibility, but struggles with application deployment by lacking completion indicators. Support service quality is inconsistent, and reporting lacks customization. Networking signal features are absent in newer versions, impairing troubleshooting, while iOS management is inefficient due to missing features and integration.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Remote control and support capabilities allow management of devices even in areas without IT staff.

Remote access helps with device tracking and management, providing solutions like GPS localization and geo-fencing.

App deployment and software updates can be managed remotely, enhancing efficiency without physical device handling.

Security features such as Lockdown Kiosk Mode prevent unauthorized software use and ensure device safety.

Compatibility with various device versions and seamless integration contribute to its reliability and scalability.

CONS

SOTI MobiControl struggles with application upgrade deployment, lacking confirmation indicators upon completion, especially when working across regions.

The support service is poor, and the response from the headquarters is not very effective, impacting overall user experience.

Reporting features are inadequate, offering limited filters and customization options, leading to user frustration.

Managing devices, especially for Apple and iOS, is challenging, with issues in pushing updates and using the management system with SIM card data connections.

The software's integration with new system updates, particularly for Windows and iOS platforms, needs enhancement to compete with alternatives like Intune.

SOTI MobiControl Pros review quotes

RL

Team Lead, Store Systems Support - Digital at a retailer with 10,001+ employees

Sep 25, 2018

The most valuable feature is the fact that I can manage my devices remotely.

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Business Development & Service Director at UDS Data Systems Limited

Mar 29, 2019

It has a user-friendly menu that helps manage special purpose devices for security.

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IT Engineer at a transportation company with 5,001-10,000 employees

Nov 6, 2018

The most valuable feature is the remote support because there are plants here where IT staff is not present. We can use it to provide support remotely.

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SOTI MobiControl

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Learn what your peers think about SOTI MobiControl. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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Project Coordinator at a healthcare company with 51-200 employees

Nov 11, 2018

The feature I find most valuable within Soti is the ability to reset or unlock a device. A lot of the devices that we use are in the field. We have locations in Dallas, San Diego, Seattle, Washington, and Phoenix, Arizona and there isn't always someone, within our company, who is managing these devices. Sometimes it's the doctors' offices that we partner with where they use these devices. Having the ability to remotely reset a device or unlock a device has been super-crucial for me.

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NC

Nicholas Cardinal

Software Developer at a construction company with 501-1,000 employees

Nov 11, 2018

I've really enjoyed the use of the file sync when I'm administrating version control in my program.

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Mobile ITS Technology Manager at a logistics company with 1,001-5,000 employees

Nov 13, 2018

One of the most valuable features is the ability to deploy apps on the fly. We're able to update and deploy new applications, directly from the cloud. That's been a huge feature for us. Instead of putting hands on each of these devices - and we're talking thousands of devices - we can manage it all from the backend.

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Senior Software Engineer at a retailer with 1,001-5,000 employees

Nov 25, 2018

One of the most valuable features is the remote control. If there are issues in the field, we can remote into those devices and see what kind of issues they are.

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IT Analyst at a retailer with 51-200 employees

Nov 25, 2018

The admin part, where I'm adding users, is not too bad. It's easy enough to use.

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CTO at a computer software company with 51-200 employees

Nov 25, 2018

The remote control technology and screen-sharing absolutely help us resolve issues faster. If there is a remote user who has difficulties or does not understand an error or a problem or a crash, the support team can remote control the phone and see right away what is on the screen and act on the problem. We can debug, we can help, we can reboot the phone.

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SN

Site Lead - Lancaster Facility at a retailer with 1,001-5,000 employees

Nov 25, 2018

One of the most valuable features is the ease of moving items from one configuration to another; it's a Windows-like setup. Also, the admin console is very easy to manage and to move through.

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Show 10 more reviews (out of 43)

SOTI MobiControl Cons review quotes

RL

Team Lead, Store Systems Support - Digital at a retailer with 10,001+ employees

Sep 25, 2018

We're deploying an application upgrade. We can't do more than three or four devices at once, and we don't know if the device actually received the upgrade. There's no indicator saying it's 100 percent complete until everything is done. Let's say I work East to West. I work on the East Coast and I want to confirm it was done with the upgrades in that region. I wouldn't know until I actually went into it. There's no indicator telling me that it's complete.

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Business Development & Service Director at UDS Data Systems Limited

Mar 29, 2019

The quality of the support service is poor. The headquarters are not very responsive. And, the actual quality of the software has its drawbacks.

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IT Engineer at a transportation company with 5,001-10,000 employees

Nov 6, 2018

The previous version, for example, had the networking signal and that feature was great. When we were troubleshooting, we could find the level of the network I/O. If the worker was working in a corner of the warehouse where the signal was not as strong as in another part of the warehouse, we could tell, "Just move a little and you will have coverage for your device." That was great. I don't know why they removed it from the newer version.

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SOTI MobiControl

Free Report: SOTI MobiControl Reviews and More

Learn what your peers think about SOTI MobiControl. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

880,511 professionals have used our research since 2012.

Project Coordinator at a healthcare company with 51-200 employees

Nov 11, 2018

One issue is that if someone is using an Apple device and they're on the SIM card for data, it does not push the SOTI management system through immediately. It only works when you have it on WiFi. That's something I've noticed as we're troubleshooting and deploying devices into the field.

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NC

Nicholas Cardinal

Software Developer at a construction company with 501-1,000 employees

Nov 11, 2018

If the interface was a little bit more intuitive, more easily allowed me to get to where I want to be, that would be a little bit nicer, as far as the file sync goes.

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Mobile ITS Technology Manager at a logistics company with 1,001-5,000 employees

Nov 13, 2018

Most of our devices are Android, they're Google related, so we need access from Google to do certain things. There are ways around that, but that's something that we're really looking for. How can we control the Apple Air? How can we get into that app?... How can we make sure that that app doesn't try to update in the middle of the day when our driver needs it?

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Senior Software Engineer at a retailer with 1,001-5,000 employees

Nov 25, 2018

The management console could be improved to be a little bit more user-friendly. Some of the stuff is a little bit cumbersome, some of it feels like an engineering solution, but otherwise it's pretty good.

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IT Analyst at a retailer with 51-200 employees

Nov 25, 2018

The main feature that we would like to have with Soti is the ability to push an iOS update without having people come to my office. That is the main reason why we went with Soti. And that feature is not working on my version.

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CTO at a computer software company with 51-200 employees

Nov 25, 2018

You need to get used to the admin console. I think it could be improved. It's not the best I've seen. Certainly, the software has a lot of features so you necessarily have some complexity in the interface, but I've seen better. They could make it easier in certain aspects.

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SN

Site Lead - Lancaster Facility at a retailer with 1,001-5,000 employees

Nov 25, 2018

For the most part, the application deployment works well. Occasionally, when moving a gun, we'll see that we have to manually intervene, when working with the setup.

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Show 10 more reviews (out of 43)

Product Categories

Product Categories

Enterprise Mobility Management (EMM)

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Product Categories

Product Categories

Enterprise Mobility Management (EMM)

Popular Comparisons

Popular Comparisons

Microsoft Intune vs SOTI MobiControl

Workspace ONE UEM vs SOTI MobiControl

Jamf Pro vs SOTI MobiControl

ManageEngine Endpoint Central vs SOTI MobiControl

Google Cloud Identity vs SOTI MobiControl

IBM MaaS360 vs SOTI MobiControl

Samsung Knox vs SOTI MobiControl

Cisco Meraki Systems Manager (MDM+EMM) vs SOTI MobiControl

Sophos Mobile vs SOTI MobiControl

Scalefusion vs SOTI MobiControl

42Gears SureMDM vs SOTI MobiControl

Ivanti Endpoint Manager vs SOTI MobiControl

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Google Endpoint Management vs SOTI MobiControl

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