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ServiceNow IT Operations Management Reviews

Vendor: ServiceNow
4.1 out of 5
Badge Ranked 1

What is ServiceNow IT Operations Management?

Featured ServiceNow IT Operations Management reviews

ServiceNow IT Operations Management mindshare

As of July 2025, the mindshare of ServiceNow IT Operations Management in the Event Monitoring category stands at 17.9%, up from 17.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Event Monitoring

PeerResearch reports based on ServiceNow IT Operations Management reviews

TypeTitleDate
CategoryEvent MonitoringJul 30, 2025Download
ProductReviews, tips, and advice from real usersJul 30, 2025Download
ComparisonServiceNow IT Operations Management vs BMC TrueSight Operations ManagementJul 30, 2025Download
ComparisonServiceNow IT Operations Management vs OpsRampJul 30, 2025Download
ComparisonServiceNow IT Operations Management vs SCOMJul 30, 2025Download
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Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
13%
Computer Software Company
12%
Healthcare Company
6%
Government
5%
Retailer
4%
Energy/Utilities Company
4%
University
4%
Insurance Company
4%
Comms Service Provider
3%
Construction Company
3%
Hospitality Company
2%
Consumer Goods Company
2%
Legal Firm
2%
Educational Organization
2%
Real Estate/Law Firm
2%
Performing Arts
2%
Engineering Company
2%
Recreational Facilities/Services Company
1%
Non Profit
1%
Wholesaler/Distributor
1%
Transportation Company
1%
Aerospace/Defense Firm
1%
Pharma/Biotech Company
1%
Outsourcing Company
1%
Media Company
1%
Logistics Company
1%
Leisure / Travel Company
1%

Compare ServiceNow IT Operations Management with alternative products

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ServiceNow IT Operations Management customers

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ServiceNow IT Operations Management reviews

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PriyankaBachu - PeerSpot user
Senior Consultant at a consultancy with 10,001+ employees
Verified user of ServiceNow IT Operations Management
Nov 26, 2024
Provides templates which reduces duplications in rule configuration

Pros

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment. "

Cons

"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
ArbenKlaiqi - PeerSpot user
Business analyst at a financial services firm with 10,001+ employees
Verified user of ServiceNow IT Operations Management
Apr 28, 2025
Supports proactive IT issue resolution and enhances infrastructure visibility

Pros

"I consider the stability to be very high, rating it ten out of ten."

Cons

"I believe that technical support could improve a bit. I would rate it a six."
Find out what your peers are saying about ServiceNow IT Operations Management. Updated June 2025
863,901 professionals have used our research since 2012.
RichardG - PeerSpot user
Account Manager at a consultancy with 11-50 employees
Verified user of ServiceNow IT Operations Management
Dec 30, 2024
Effortlessly blends management systems for comprehensive infrastructure insight

Pros

"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. "

Cons

"There is room for improvement in service mapping within ServiceNow ITOM."
PeerSpot user
Chief Information Officer at a energy/utilities company with 201-500 employees
Verified user of ServiceNow IT Operations Management
Apr 21, 2025
Has connected network assets efficiently but configuration process requires simplification

Pros

"Customer service is excellent."

Cons

"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
Archana Menon - PeerSpot user
ServiceNow Platform Development & Services Manager at GEA
Verified user of ServiceNow IT Operations Management
Jul 20, 2024
Easy to use and has great orchestration and automation capabilities

Pros

"The solution is easy to use and has great orchestration and automation capabilities."

Cons

"The solution's subscription model could be improved."
Rupesh Jethwa - PeerSpot user
Solutions Architect at Globant
Verified user of ServiceNow IT Operations Management
Sep 11, 2023
Product version discussed: Tokyo
A great variety of features and modules that help optimize the operations while maintaining remarkable stability

Pros

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

Cons

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
Barun Agarwala - PeerSpot user
Enterprise Architect at NTT Communications ICT Solutions
Verified user of ServiceNow IT Operations Management
Sep 15, 2024
Includes automated workflows, assignment rules and offers strong API accessibility
Ravi Nidadavolu - PeerSpot user
Senior Business Analyst at State Goverment Organization
Verified user of ServiceNow IT Operations Management
Oct 22, 2023
Makes managing various IT operations and processes easier

Pros

"The most valuable feature of ServiceNow IT Operations Management is the user interface. "

Cons

"ServiceNow IT Operations Management could be improved by providing more user customization options. "