User Reviews of ServiceNow IT Operations Management
Updated October 2025
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ServiceNow IT Operations Management review
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet...
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where...
ServiceNow IT Operations Management review
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Upgrades run smoothly and integration options exist but licensing costs and...
ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus. It is the only scenario where it makes sense for somebody to invest, whereas...
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