

Salesforce Service Cloud and Notion compete in the customer relationship management and productivity software markets, respectively. Salesforce Service Cloud appears to have the upper hand due to its comprehensive CRM features and seamless integration with customer service operations, while Notion stands out for its flexibility and ease of use for note-taking and task management.
Features: Salesforce Service Cloud provides extensive customization, automation capabilities, and omni-channel engagement. It also integrates seamlessly with CRM systems and offers automatic upgrades. Notion offers flexibility with its database management through customizable tables, integration with third-party tools, and effective management of structured content, ideal for note-taking and task management.
Room for Improvement: Salesforce Service Cloud users face challenges with pricing, complex features, and require improved reporting and analytics. It also needs a smoother interface and more flexible knowledge management. Notion lacks offline capabilities, better mobile app performance, and more robust integration options for external systems. Both could enhance their user interfaces and customization features.
Ease of Deployment and Customer Service: Salesforce Service Cloud is primarily deployed on the public cloud with a hybrid option, offering reliability and scalability. It receives high customer support ratings, especially for paid support, aided by its expansive community. Notion provides on-premises and public cloud options but reportedly has less responsive support compared to Salesforce.
Pricing and ROI: Salesforce Service Cloud is often considered expensive, but it offers flexible pricing with extensive features and positive ROI when fully utilized. Notion has a more accessible pricing model with free and affordable plans for small teams or individuals, although costs may rise with added functionalities. Users find Notion cost-effective with improved efficiency and task management capabilities.
I would say per document, Notion saves at least ten minutes because of easy organization and sharing skills.
Salesforce Service Cloud requires significant maintenance effort to see ROI.
Customer support is great, effective, and easy to reach.
Customer support for Notion is actually great; they are really responsive.
Unless you have premium support, assistance is restricted.
Salesforce directly does not give you the support, and it is through the partner that you have to go, leading to some time delays.
Notion is heavily scalable, and we did not have a problem with scalability at all.
Notion is highly scalable.
As an organization, when we scale up, the pricing tends to go very high.
Salesforce Service Cloud is the most advanced in scalability, rating around nine to ten.
Nobody can compete with Salesforce Service Cloud's scalability.
I encountered a problem once when there was an outage for a couple of days.
Sometimes, Notion can be slow, especially if there is too much information or during peak times.
Notion does have some glitches at times, such as pages reloading for long durations or databases not updating correctly.
We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.
Notion has one big downside: the lack of an offline mode.
It's difficult to determine what information is private.
I might find myself trying to load a new page, but I am unable to move from one page to another due to frequent hanging.
Salesforce Service Cloud should focus on simplification.
Configuring Flows in Salesforce Service Cloud is very difficult.
It could be better in areas such as media; it does not handle media effectively, particularly with pictures and uploads.
However, inviting additional users can become costly.
It's affordable and offers community support if I get stuck.
Generally, it is not cheap.
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
Salesforce Service Cloud is expensive.
The most impactful feature for project management is the ability to invite multiple client stakeholders without complication.
Notion has very strong integration capabilities.
Overall, it adds significant value to our project management by organizing our work efficiently.
Salesforce Service Cloud improved our organization with its mobile capabilities.
Salesforce Service Cloud offers pre-built packages that are best in class.
Usability is one of the strongest characteristics of Salesforce Service Cloud.
| Product | Market Share (%) |
|---|---|
| Notion | 9.4% |
| Salesforce Service Cloud | 4.8% |
| Other | 85.8% |

| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 3 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 13 |
| Large Enterprise | 24 |
Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.
The most valuable functionality of Notion lies in its flexibility and ease of use. Users can create and link various types of content, such as text, images, files, and even embed external resources. This enables teams to centralize their work and collaborate seamlessly, eliminating the need for multiple tools. Notion's drag-and-drop interface and intuitive editing features make it accessible to users of all technical backgrounds.
Notion helps organizations by fostering transparency, improving productivity, and enhancing knowledge management. By providing a centralized platform for collaboration, teams can easily access and contribute to shared projects, reducing communication gaps and ensuring everyone is on the same page.Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
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