We performed a comparison between Notion and Salesforce Service Cloud based on real PeerSpot user reviews.
Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"The initial setup is easy."
"The product is easy to use and has good responsiveness."
"We can install it on mobile phones, making it feasible to manage productivity."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"I like the high level of customization in Notion."
"The ability to structure data is one of the most essential functions of Notion."
"The product is easy to use and has good responsiveness."
"It is a stable product."
"The solution is a great product. It's hosted on a platform that offers various features, such as email, social media, phone calls, and chatbots. You can connect with customers through any of these channels."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"I don't have the specific details, but I'm aware that Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details."
"The product's initial setup phase was straightforward."
"We use Salesforce Service Cloud for lead management and opportunity management."
"The complexity of the solution is very less."
"The product could be integrated with external platforms."
"Notion's UI needs improvement."
"One area for improvement in the solution is the absence of integrated charts."
"Notion's UI could be better."
"There could be an automation feature included in the product."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"It is complicated to connect Notion with external systems."
"There could be an automation feature included in the product."
"The documentation could be improved."
"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."
"The product's high price is an area of concern where improvements are required."
"I'm not deeply engaged with this team, so I don't have extensive experience with it. As you mentioned, I haven't used it much yet, so my experience is limited."
"The pricing for what Salesforce Service Cloud offers is not great."
"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."
"There is room for improvement in pricing."
"The solution’s user interface could be improved."
Notion is ranked 5th in Knowledge Management Software with 8 reviews while Salesforce Service Cloud is ranked 4th in Knowledge Management Software with 42 reviews. Notion is rated 8.0, while Salesforce Service Cloud is rated 8.6. The top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". Notion is most compared with Bitrix24, Microsoft Project, Wrike and Zendesk, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI. See our Notion vs. Salesforce Service Cloud report.
See our list of best Knowledge Management Software vendors.
We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
