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Buyer's Guide
Enterprise Content Management
June 2022
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Enterprise Architect at a computer software company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Secure document storage that is stable, has good support, and good search capabilities
Pros and Cons
  • "The most valuable features of this solution are the security, storage, and document search capability."
  • "An area that needs to improve is how to reduce storage space on the AWS site."

What is our primary use case?

Most of the solutions that we get are to be built on top of the platform. The platform can't be leveraged as it is. Most of the applications are customized applications that follow a particular life cycle workflow.

We build custom solutions on top of SharePoint, Documentum, and Adobe. We build applications for a lot of government organizations.

The content gets captured by a customized portal, which is written in Java, then the documents get generated via the Adobe and then get published and stored onto Documentum.

What is most valuable?

The most valuable features of this solution are the security, storage, and document search capability.

What needs improvement?

An area that needs to improve is how to reduce storage space on the AWS site. Also, scaling up is difficult and we need to look at how to scale a system. If the documents increase the application size, then we need to know how we take care of reducing the size as well as scaling up the application. 

In the next release, I would like to see more cooperating workflows, better integration with other systems, and RESTful services.

For how long have I used the solution?

I have been using Documentum for eight years.

What do I think about the stability of the solution?

This solution is stable and it is one of the best products that we have.

What do I think about the scalability of the solution?

This solution is scalable, but for large scale implementations, we would always prefer Documentum, rather than SharePoint.

Currently, we have over 25,000 simultaneous users and the total users are more than 40,000.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The initial setup was a bit difficult. After we read the documentation, the setup and configuration documents, and with the help of the videos, it was easier.

Initially, it took a lot of time to understand the architecture and planning the capacity.

It took a few days in total to deploy.

What other advice do I have?

I would always recommend this solution and rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Documentum Administrator at a energy/utilities company with 1,001-5,000 employees
Real User
Centralized storage with good security
Pros and Cons
  • "The most valuable feature is that the documents are kept secure."
  • "The user interface can be improved."

What is our primary use case?

We use Documentum to store important documents for HR and other departments.

How has it helped my organization?

Using Document has improved document organization and also made them more secure.

What is most valuable?

The most valuable feature is that the documents are kept secure.

You can store everything in a central location.

What needs improvement?

The user interface can be improved.

Searching for documents is complex and should be easier.

For how long have I used the solution?

We have been using Documentum for more than ten years.

What do I think about the stability of the solution?

This has been a stable product so far. Our legal and financial departments are using it, and we haven't had any issues.

What do I think about the scalability of the solution?

We are only using Documentum in-house, so there isn't a heavy usage. We have about 1,000 users in total, although there are only about 100 using it concurrently.

For our purposes, scalability has not been an issue.

How are customer service and technical support?

Technical support is okay and I would rate them an eight out of ten. In some cases, the time it takes them to respond can be improved.

Which solution did I use previously and why did I switch?

The company started with Documentum, although we also use SharePoint as well. SharePoint is missing some features, such as document retention. It is better for collaboration, whereas Documentum is better for storing private documents.

What other advice do I have?

We are not using all of the features but from what we do use, I think that this is a good product. It is secure, we can store all of our documents in a central location, and we don't have any plans to change. 

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Enterprise Content Management
June 2022
Get our free report covering OpenText, Microsoft, IBM, and other competitors of OpenText Documentum. Updated: June 2022.
610,812 professionals have used our research since 2012.