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Lansweeper pros and cons

Vendor: Lansweeper

4.2 out of 5

16 reviews
100% willing to recommend

Pros & Cons summary

Lansweeper excels in inventory and IT asset management, essential for cybersecurity. Its agentless support suits small to medium-sized businesses, offering ease of deployment with minimal maintenance. Flexible reporting and resource monitoring enhance efficiency, though its help desk could improve. Challenges include license acquisition in Vietnam, report glitches, manual software version adjustments, and limited account management. Despite these, Lansweeper boosts network awareness and operational cost savings.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Lansweeper provides significant value through its agentless support for multiple platforms, making it easy to deploy and maintain, especially for small to medium businesses.

The asset management and detailed network inventory are crucial for cybersecurity, enabling IT departments to track devices, even those off-network, ensuring comprehensive oversight.

Lansweeper's flexibility and reporting capabilities allow users to create detailed reports easily, benefiting both novice and experienced users in maintaining and assessing IT infrastructure effectively.

Monitoring features such as log-on times, CPU, memory, and network usage provide valuable insights into resource consumption, helping validate user claims and ensuring optimal system performance.

By automating device discovery and providing detailed IT asset data, Lansweeper offers time and cost savings, further evidenced by improvements in licensing, optimization, and elimination of redundant tools.

CONS

Lacks an end-to-end asset management tool, particularly in reporting and deployment features.

Improvements needed in the software deployment capabilities on endpoints, as current features are limited.

The support provided is inadequate, with limited real-time interaction and ineffective communication channels.

In Vietnam, the absence of a Lansweeper office makes licensing more difficult and less accessible.

Reporting functionalities exhibit glitches and lack customization, and Lansweeper struggles to recognize software version updates correctly.

Lansweeper Pros review quotes

ES

System Administrator at Loma Linda University

Jul 24, 2025

For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product.

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DA

Daniel Augusto Lopes Maia

IT Supervisor at a agriculture with 11-50 employees

Dec 19, 2023

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools.

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Director Managed Services, NOC at Fulcrum Technology Solutions, LLC

Mar 21, 2022

A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product.

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GK

Georgios Alexandros Kapetanos

Cybersecurity Architect at Netcompany

Jul 22, 2025

The best feature of Lansweeper is the discovery; it is really automatic and straightforward to install and use.

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IK

CTO at Four Nine Agency

Jun 18, 2025

We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings.

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reviewer1330542

Network Engineer at a government with 501-1,000 employees

Feb 2, 2023

The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees.

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reviewer1330542

Network Engineer at a government with 501-1,000 employees

Nov 3, 2021

We've found the most value right now in the inventory of the equipment.

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AS

Data Engineering at Kroger Health

Aug 1, 2025

The benefits I have seen from using Lansweeper at the infrastructure level include licensing and optimization, the cost reduction and elimination of redundant tools reduced our needs, and this was particularly evident in the most recent project.

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SB

Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust

Jun 23, 2025

The solution has an excellent health status feature and a user-friendly interface that contains all necessary information.

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GK

Ict Advisor at SOS Children's Villages

May 15, 2025

The most valuable feature of Lansweeper is that it can gather all the devices online and offline and generate proper IT assets.

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Lansweeper Cons review quotes

DA

Daniel Augusto Lopes Maia

IT Supervisor at a agriculture with 11-50 employees

Dec 19, 2023

The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal.

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Director Managed Services, NOC at Fulcrum Technology Solutions, LLC

Mar 21, 2022

I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool.

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IK

CTO at Four Nine Agency

Jun 18, 2025

For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software, requiring us to manually add this software to the whitelist or change it in reports; it should be counted as the previous version.

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Free Report: Lansweeper Reviews and More

Learn what your peers think about Lansweeper. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.

867,349 professionals have used our research since 2012.

reviewer1330542

Network Engineer at a government with 501-1,000 employees

Feb 2, 2023

The support is an area that could improve. The support staff could be more knowledgeable.

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reviewer1330542

Network Engineer at a government with 501-1,000 employees

Nov 3, 2021

The help desk is not exactly its strong suit.

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SB

Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust

Jun 23, 2025

It would be beneficial if the solution could show more account-related information, beyond just the main Active Directory user account, and include management capabilities for other account types.

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GK

Ict Advisor at SOS Children's Villages

May 15, 2025

In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements.

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Vice President Delivery & Operations at Rezilyens

May 19, 2022

Lacks an end-to-end asset management tool.

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Regional IT Infrastructure Operations Specialist at Deheus

Nov 12, 2024

In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license.

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Business Development Manager at SYNTAX IT Inc.

Oct 20, 2023

It would be great if Lansweeper could combine security functions like vulnerability management.

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Show 1 more reviews (out of 11)

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