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KnowBe4 pros and cons

Vendor: KnowBe4
4.3 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

KnowBe4 provides an overall report card that helps track user interactions with potential phishing links while delivering an overall risk score.
It offers a cloud-based solution that requires no installation, allowing easy user uploads and server whitelisting with automated features.
The platform enables the creation of realistic phishing scenarios closely resembling real-world attempts, increasing user relatability.
KnowBe4's training programs significantly reduce phish-prone percentages through ongoing education and simulations.
Its training methodology is engaging and interactive, teaching employees to handle various cybersecurity threats effectively.

CONS

KnowBe4 lacks interactive features that allow users to make decisions in scenarios, which could enhance user engagement.
There is insufficient localization for Ukrainian users, despite having content available in other languages like French and German.
Emotional intelligence in the training content is lacking, needing more audience-specific tailoring.
Expansion to communication channels beyond emails, such as text messages, is desired.
Repetitive content exists across multiple courses, which could lead to frustration among users.
 

KnowBe4 Pros review quotes

reviewer1445781 - PeerSpot reviewer
Network Security Administrator at a non-profit with 51-200 employees
Dec 14, 2020
The main thing is the overall report card. We get to tell the percentages of users who click on links and who don't click on links. We also get an overall score or risk score from them, which also helps us.
DZ
Owner at Ekforce LLC
Apr 19, 2021
There are many valuable features. It's already deployed in the cloud, and you don't have to install anything. You just upload your users to the cloud and tweak something if needed. You can whitelist some servers to work with this properly. When everything is ready, you can start using the platform and its many automated features.
VO
Senior Research Analyst - Security, Privacy, Risk & Compliance at Info-Tech Research Group
Apr 17, 2024
Their customizable nature allows us to create scenarios that closely resemble real-world phishing attempts, making them highly relatable to our end users.
Learn what your peers think about KnowBe4. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,515 professionals have used our research since 2012.
CK
Solution Architect at a consultancy with 51-200 employees
Jan 31, 2025
The ability to have business leadership be aware of their users' security posture as well as any kind of security awareness training being pushed by cybersecurity insurance and underwriters is valuable.
reviewer2707317 - PeerSpot reviewer
Cyber Security Engineer at a financial services firm with 10,001+ employees
May 20, 2025
KnowBe4's AI integration has enhanced email authenticity.
DZ
Owner at Ekforce LLC
May 22, 2025
Their support is very quick and informative, deserving a rating of 10.
MT
Senior Compliance Officer at a university with 1,001-5,000 employees
Jun 3, 2025
It has helped us tremendously in cybersecurity awareness.
reviewer2716083 - PeerSpot reviewer
Business Intelligence Developer at a consultancy with 51-200 employees
Jun 4, 2025
The main advantages are the user-friendly UI and its overall ease of use.
PS
Information Technology Solution Specialist at Toyota South Africa
Jun 16, 2025
The benefits I have seen from using KnowBe4 include that many people are now cautious.
Odai Tawalbeh - PeerSpot reviewer
EPC Environmental Manager at Nesma & Partners
Jun 17, 2025
I appreciate the training methodology. It is detailed with videos and real examples about handling phishing emails and dealing with social media links received through WhatsApp, email, or other platforms.
 

KnowBe4 Cons review quotes

reviewer1445781 - PeerSpot reviewer
Network Security Administrator at a non-profit with 51-200 employees
Dec 14, 2020
It can be more interactive with users. We want to put the users in different scenarios and let them make decisions. For example, instead of making users go through a video and then asking questions, it can have a video where they click on the scenarios and have to make decisions. It can maybe have something like a live simulation. It would be nice for users.
DZ
Owner at Ekforce LLC
Apr 19, 2021
It could be more localized for Ukrainian users. This platform is international, and it has a lot of material in different languages, but not in Ukrainian and Russian languages. There's plenty of different content updated regularly for English, French, and German users. They have a lot more information, and Ukrainian users also want more.
VO
Senior Research Analyst - Security, Privacy, Risk & Compliance at Info-Tech Research Group
Apr 17, 2024
Enhancing the product's emotional intelligence, particularly by providing training content tailored to specific audiences, is an area for improvement.
Learn what your peers think about KnowBe4. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,515 professionals have used our research since 2012.
CK
Solution Architect at a consultancy with 51-200 employees
Jan 31, 2025
I would like to see Novo4 expand to other channels outside of emails to things such as text messages.
reviewer2707317 - PeerSpot reviewer
Cyber Security Engineer at a financial services firm with 10,001+ employees
May 20, 2025
During the last downtime, it caused significant disruption as users couldn't access the system.
DZ
Owner at Ekforce LLC
May 22, 2025
As an exceptional product, they are relatively expensive, but it is worth it because compared to offline education with hired dedicated people, it would be much more expensive and not obviously more efficient.
MT
Senior Compliance Officer at a university with 1,001-5,000 employees
Jun 3, 2025
If a new feature is introduced and a user without an IT background faces difficulty in operating the new feature, chat bots would be very helpful to ask questions and get responses.
reviewer2716083 - PeerSpot reviewer
Business Intelligence Developer at a consultancy with 51-200 employees
Jun 4, 2025
This product has a questions and answers section which is in text form. It could be updated to include a video game format where an employee uses the game to answer these scenarios.
PS
Information Technology Solution Specialist at Toyota South Africa
Jun 16, 2025
I feel that the marketing of KnowBe4 needs improvement because many people need to know more about the types of cyber securities that exist.
Odai Tawalbeh - PeerSpot reviewer
EPC Environmental Manager at Nesma & Partners
Jun 17, 2025
KnowBe4 should focus more on these issues and provide guidance on dealing with links received from individuals who attempt to manipulate our emotions, particularly on social media platforms such as Facebook and LinkedIn.