Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

KnowBe4 provides an overall report card, allowing users to see click percentages and receive a risk score.
Its customizable nature allows for creating scenarios that closely resemble real-world phishing attempts.
KnowBe4 significantly reduces phish-prone percentage, with ongoing training and testing.
It enhances email authenticity with AI integration and offers quick, informative support.
Providing comprehensive security awareness training, KnowBe4 covers the basics and emerging threats.

CONS

KnowBe4 can benefit from more interactivity and scenarios that allow users to make decisions within videos or simulations.
The platform lacks content localized for Ukrainian and Russian users, despite having material in other languages like English, French, and German.
There is a need for KnowBe4 to provide training content with enhanced emotional intelligence tailored to specific audiences.
Expanding beyond email to include channels like text messages would improve communication reach.
Issues with downtime disrupt user access and need better management to maintain system reliability.
 

KnowBe4 Pros review quotes

Amran Hossain - PeerSpot reviewer
Jun 27, 2025
KnowBe4 has a training program that lasts approximately 15 or 30 minutes, and we provide this security training for our employees so they learn which emails they should open, which links they should click, which links they should not click, and which software they should install.
PS
Jun 16, 2025
The benefits I have seen from using KnowBe4 include that many people are now cautious.
reviewer2731362 - PeerSpot reviewer
Jun 27, 2025
The impact of KnowBe4's automated training campaigns on the overall cybersecurity posture is quite comprehensive because it covers everything from the very basics of cybersecurity to evolving and emerging threats.
Learn what your peers think about KnowBe4. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,687 professionals have used our research since 2012.
reviewer2707317 - PeerSpot reviewer
May 20, 2025
KnowBe4's AI integration has enhanced email authenticity.
MT
Jun 3, 2025
It has helped us tremendously in cybersecurity awareness.
KS
Jun 18, 2025
KnowBe4 has been quite useful for us as a mid-size company, providing a lot of information.
Brad Mathis - PeerSpot reviewer
Jun 7, 2024
KnowBe4's formulas for risk reduction simply work. Being a technical company, our initial phish-prone percentage wasn't super high, but it was still around 18%. Since we have been requiring ongoing training and simulated phish testing, our average phish-prone percentage hovers in the 0 to 3% range now.
reviewer1445781 - PeerSpot reviewer
Dec 14, 2020
The main thing is the overall report card. We get to tell the percentages of users who click on links and who don't click on links. We also get an overall score or risk score from them, which also helps us.
DZ
Apr 19, 2021
There are many valuable features. It's already deployed in the cloud, and you don't have to install anything. You just upload your users to the cloud and tweak something if needed. You can whitelist some servers to work with this properly. When everything is ready, you can start using the platform and its many automated features.
DZ
May 22, 2025
Their support is very quick and informative, deserving a rating of 10.
 

KnowBe4 Cons review quotes

Amran Hossain - PeerSpot reviewer
Jun 27, 2025
The training program is very interactive, but sometimes it is hard to follow the process, particularly the steps.
PS
Jun 16, 2025
I feel that the marketing of KnowBe4 needs improvement because many people need to know more about the types of cyber securities that exist.
reviewer2731362 - PeerSpot reviewer
Jun 27, 2025
Much of the content they have might not be required, and that might cause frustration, especially when you're trying to implement a cybersecurity program where you're training your entire workforce, as it may frustrate someone if they're forced to do training on how to set a password.
Learn what your peers think about KnowBe4. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,687 professionals have used our research since 2012.
reviewer2707317 - PeerSpot reviewer
May 20, 2025
During the last downtime, it caused significant disruption as users couldn't access the system.
MT
Jun 3, 2025
If a new feature is introduced and a user without an IT background faces difficulty in operating the new feature, chat bots would be very helpful to ask questions and get responses.
KS
Jun 18, 2025
In terms of improvement, we would appreciate having the attachments or more details on the raw messages used in the PhishER site, as sometimes it can be a bit buggy.
reviewer1445781 - PeerSpot reviewer
Dec 14, 2020
It can be more interactive with users. We want to put the users in different scenarios and let them make decisions. For example, instead of making users go through a video and then asking questions, it can have a video where they click on the scenarios and have to make decisions. It can maybe have something like a live simulation. It would be nice for users.
DZ
Apr 19, 2021
It could be more localized for Ukrainian users. This platform is international, and it has a lot of material in different languages, but not in Ukrainian and Russian languages. There's plenty of different content updated regularly for English, French, and German users. They have a lot more information, and Ukrainian users also want more.
DZ
May 22, 2025
As an exceptional product, they are relatively expensive, but it is worth it because compared to offline education with hired dedicated people, it would be much more expensive and not obviously more efficient.
reviewer2716083 - PeerSpot reviewer
Jun 4, 2025
This product has a questions and answers section which is in text form. It could be updated to include a video game format where an employee uses the game to answer these scenarios.