2022-08-09T05:15:00Z

Twilio discloses a data breach. What could be done better to prevent it in the future?

Hi infosec professionals,

Based on this article, a few days ago "Twilio became aware of unauthorized access to information related to a limited number of Twilio customer accounts through a sophisticated social engineering attack designed to steal employee credentials".

What could be done better to prevent this from happening in the future? Which tools, techniques and solutions could help to avoid this from happening? 

Thoughts?

EB
Director of Community at PeerSpot (formerly IT Central Station)
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1 Answer
LN
IDM Engineer at a tech services company with 51-200 employees
Real User
Top 5
2022-08-10T08:34:33Z
Aug 10, 2022

In case of sophisticated social engineering attack designed to steal employee credentials there is a need to pay attention regarding education of employee first and if not already in place apply Zero Trust approach by implementing OTP and using it as mandatory for all employees. Any technical solution is not good enough to avoid willing leak of employee credentials by themself.

EB
Director of Community at PeerSpot (formerly IT Central Station)
Community Manager
Aug 10, 2022

@Ladislav Nyiri thanks for your answer. It seems that your suggested 2 recommendations of: 
(1) security awareness training/education and 
(2) OTP 
could already significantly decrease the risks of this security incident.  

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EB
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Hi security professionals, Can you please clarify the definition of the Zero Trust vs Least Privileged model? How are they different? In which cases you'd use each of them? Please share an example. Thanks for sharing your knowledge!
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Least privilege access is used to provide access needed to perform a role or action, which is good, while Zero trust completely assumes every attempt as a possible compromise and treats it as such.  If something with the least privilege access tries to access any resource in an environment where Zero Trust is implemented, Zero trust will still take precedence.
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Hi infosec professionals, Can you share your best practices and advice to follow (by an enterprise) when implementing IAM in the Cloud? Thanks for your help in educating our community!
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LN
IDM Engineer at a tech services company with 51-200 employees
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Identity and access management in the cloud - there are more interpretations of this question - like where are the identities stored (on-premise/in cloud/ both with sync between them already)?  where is the service with managed access located? what is the access based on? what kind of SSO service API is supported by the user store/ application if any? what authentication methods are supported by applications/services?  what technology is preferred by customers consuming/planed to consume those services?  What authorizations are possible/requested and based on what?  Too many possibilities, too many options to answer it in short.  To be honest, universal best practices in this area, as I am aware of, don't exist yet.  Case by case, the best practices will be different based on answers to the questions above.
KZ
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Case by case, that will be the very first thing I am going to tell.  In general, you will definitely need a team to start, IT professionals, application owners, and a trustworthy partner who has the skills.  IAM product-wise, the top-ranking list on the market is always the resort, so go and find someone (architecturally, not sales) from e.g., One Identity, AAD, and have them carve your way out. 
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