Try our new research platform with insights from 80,000+ expert users
NICE CXone Logo

Top 10 NICE CXone Alternatives

Vendor: NICE
4.1 out of 5
Badge Ranked 1
Leave a review

Top NICE CXone Competitors

Discover the top alternatives and competitors to NICE CXone based on the interviews we conducted with its users. The top alternative solutions include Genesys Cloud CX, Zendesk, and Atlassian Confluence. The alternatives are sorted based on how often peers compare the solutions. NICE CXone surpasses its competitors by offering an integrated cloud-native customer experience platform with advanced analytics, AI-driven insights, and seamless omnichannel support, ensuring superior customer engagement and streamlined operations for businesses.

NICE Alternatives Report

Learn what solutions real users are comparing with NICE, and compare use cases, valuable features, and pricing.
Get the alternatives report
NICE CXone Logo
Genesys Cloud CX
4.4 out of 5
NICE CXone Logo
Genesys Cloud CX
4.4 out of 5
NICE CXone offers robust omnichannel features and customizable dashboards. In comparison, Genesys Cloud CX provides a seamless cloud solution with strong integration capabilities. A tech buyer might choose NICE for flexibility and real-time monitoring or Genesys for easy deployment and advanced third-party integrations.
Download Genesys Cloud CX vs. NICE CXone Report
NICE CXone has higher setup costs, while Genesys Cloud CX offers more budget-friendly implementation, highlighting distinct financial entry points for users.
View comparison
Pricing
NICE CXone has higher setup costs, while Genesys Cloud CX offers more budget-friendly implementation, highlighting distinct financial entry points for users.
NICE CXone Logo
Zendesk
4.1 out of 5
NICE CXone Logo
Zendesk
4.1 out of 5
NICE CXone provides flexible, customizable solutions and consolidated omnichannel support. In comparison, Zendesk offers ease of use and extensive integration. NICE CXone is cost-effective with AWS infrastructure, whereas Zendesk's pricing is higher but enhances customer satisfaction and operational efficiency.
Download NICE CXone vs. Zendesk Report
NICE CXone incurs higher setup costs compared to Zendesk, providing advanced customization. Zendesk offers a more budget-friendly setup with streamlined integration options.
View comparison
Pricing
NICE CXone incurs higher setup costs compared to Zendesk, providing advanced customization. Zendesk offers a more budget-friendly setup with streamlined integration options.
NICE CXone Logo
NICE CXone Logo
Atlassian Confluence
4.1 out of 5
NICE CXone emphasizes call center management with features like omnichannel contact handling and flexible reporting. In comparison, Atlassian Confluence excels in content collaboration and knowledge sharing, offering document management and extensive integration capabilities, suiting different business needs for tech buyers.
Download Atlassian Confluence vs. NICE CXone Report
NICE CXone offers a low upfront setup cost, making it accessible for businesses with limited budgets, while Atlassian Confluence requires a higher initial investment, which may be more suitable for larger organizations.
View comparison
Pricing
NICE CXone offers a low upfront setup cost, making it accessible for businesses with limited budgets, while Atlassian Confluence requires a higher initial investment, which may be more suitable for larger organizations.
NICE CXone Logo
Amazon Connect
4.2 out of 5
NICE CXone Logo
Amazon Connect
4.2 out of 5
NICE CXone excels in flexibility with its CXone Studio and real-time visibility, ideal for adaptable call centers. In comparison, Amazon Connect provides robust scalability and strong AWS integration, appealing to companies needing a versatile, easy-to-use platform with extensive cloud capabilities.
Download Amazon Connect vs. NICE CXone Report
NICE CXone has a higher setup cost but offers extensive features, while Amazon Connect provides a more budget-friendly setup with a simpler integration.
View comparison
Pricing
NICE CXone has a higher setup cost but offers extensive features, while Amazon Connect provides a more budget-friendly setup with a simpler integration.
NICE CXone Logo
Five9
4.3 out of 5
NICE CXone Logo
Five9
4.3 out of 5
NICE CXone excels in omnichannel support and real-time analytics, making it ideal for comprehensive contact center management. In comparison, Five9 offers flexibility with seamless CRM integrations and AI-powered tools, appealing to those seeking automation and ease of use in their operations.
Download Five9 vs. NICE CXone Report
NICE CXone incurs a higher setup cost, whereas Five9 offers a more affordable initial expenditure.
View comparison
Pricing
NICE CXone incurs a higher setup cost, whereas Five9 offers a more affordable initial expenditure.
NICE CXone Logo
NICE CXone Logo
Salesforce Service Cloud
4.2 out of 5
Salesforce Service Cloud offers comprehensive integration with the Salesforce ecosystem and customizable features for large-scale deployments. In comparison, NICE CXone provides an omnichannel strategy with powerful out-of-the-box capabilities across communication modes, though it may require complex implementation with modular cost structures.
Download NICE CXone vs. Salesforce Service Cloud Report
Salesforce Service Cloud has moderate setup costs, while NICE CXone tends to have higher initial expenses.
View comparison
Pricing
Salesforce Service Cloud has moderate setup costs, while NICE CXone tends to have higher initial expenses.
NICE CXone Logo
NICE CXone Logo
Cisco Webex Contact Center
4.3 out of 5
NICE CXone offers advanced features like routing and workforce optimization, ideal for performance-driven environments. In comparison, Cisco Webex Contact Center excels with strong integration and security, appealing to those prioritizing these. Both provide unique advantages based on specific organizational needs.
Download Cisco Webex Contact Center vs. NICE CXone Report
NICE CXone offers more customizable setup options, whereas Cisco Webex Contact Center provides a straightforward implementation process.
View comparison
Pricing
NICE CXone offers more customizable setup options, whereas Cisco Webex Contact Center provides a straightforward implementation process.
NICE CXone Logo
NICE CXone Logo
Cisco Unified Contact Center Express
4.5 out of 5
NICE CXone offers integration capabilities, scalability, and a digital-first approach with AI-driven analytics and cloud deployment. In comparison, Cisco Unified Contact Center Express appeals to those valuing advanced telephony features and system reliability, with seamless integration into Cisco systems and robust security.
NICE CXone has a lower initial setup cost compared to Cisco Unified Contact Center Express, which typically involves higher expenses. Cisco's advanced integration options contribute to its higher setup costs than NICE CXone, which is more straightforward.
View comparison
Pricing
NICE CXone has a lower initial setup cost compared to Cisco Unified Contact Center Express, which typically involves higher expenses. Cisco's advanced integration options contribute to its higher setup costs than NICE CXone, which is more straightforward.
NICE CXone Logo
NICE CXone Logo
Verint Open CCaaS
1 out of 5
Verint Open CCaaS focuses on analytics and workforce optimization, ideal for performance-focused organizations. In comparison, NICE CXone offers extensive integrations and a comprehensive feature set, appealing to those needing a versatile solution for complex environments. Verint emphasizes long-term efficiency; NICE CXone prioritizes rapid deployment.
Verint Open CCaaS offers a more complex setup process compared to NICE CXone's straightforward implementation, highlighting a distinct difference in initial setup convenience.
View comparison
Pricing
Verint Open CCaaS offers a more complex setup process compared to NICE CXone's straightforward implementation, highlighting a distinct difference in initial setup convenience.
NICE CXone Logo
Nuance IVR
4.0 out of 5
NICE CXone Logo
Nuance IVR
4.0 out of 5
NICE CXone appeals to budget-conscious businesses with its efficient pricing and simple integrations. In comparison, Nuance IVR, with its advanced speech recognition, suits organizations prioritizing sophisticated customer interactions despite its higher cost and complex deployment, attracting those valuing cutting-edge communication technologies.
NICE CXone offers transparent setup costs, ensuring predictable budgeting, while Nuance IVR presents a variable setup cost structure, potentially leading to unexpected expenses.
View comparison
Pricing
NICE CXone offers transparent setup costs, ensuring predictable budgeting, while Nuance IVR presents a variable setup cost structure, potentially leading to unexpected expenses.
NICE CXone Logo
Calabrio ONE
3.9 out of 5
NICE CXone Logo
Calabrio ONE
3.9 out of 5
Calabrio ONE attracts tech buyers with cost-effective pricing and strong ROI via workforce optimization. In comparison, NICE CXone offers superior omnichannel capabilities, appealing to those seeking versatile and scalable customer interaction solutions, despite its higher initial investment.
Download Calabrio ONE vs. NICE CXone Report
Calabrio ONE has a lower setup cost compared to NICE CXone, which offers more advanced features for a higher price.
View comparison
Pricing
Calabrio ONE has a lower setup cost compared to NICE CXone, which offers more advanced features for a higher price.
NICE CXone Logo
NICE CXone Logo
8x8 Contact Center
1 out of 5
NICE CXone offers advanced analytics and customization ideal for businesses seeking detailed insights and tailored solutions. In comparison, 8x8 Contact Center's straightforward integrations and global communication capabilities appeal to those prioritizing seamless deployment and CRM connectivity.
NICE CXone setup costs may be higher compared to 8x8 Contact Center, which offers a more budget-friendly initial investment option.
View comparison
Pricing
NICE CXone setup costs may be higher compared to 8x8 Contact Center, which offers a more budget-friendly initial investment option.
NICE CXone Logo
NICE CXone Logo
Alvaria Workforce Management
1 out of 5
Alvaria Workforce Management offers competitive pricing and robust tools for workforce optimization. In comparison, NICE CXone excels with advanced AI, omnichannel support, and real-time insights, providing substantial ROI, making it ideal for those prioritizing innovation and comprehensive customer service solutions.
Alvaria Workforce Management offers a straightforward setup cost, while NICE CXone involves a higher initial investment. This underscores a cost-effective option with Alvaria compared to the more premium pricing for NICE CXone.
View comparison
Pricing
Alvaria Workforce Management offers a straightforward setup cost, while NICE CXone involves a higher initial investment. This underscores a cost-effective option with Alvaria compared to the more premium pricing for NICE CXone.
NICE CXone Logo
NICE CXone Logo
Avaya Workforce Engagement
1 out of 5
NICE CXone excels in integration and flexible communication channels, making it ideal for businesses needing comprehensive solutions. In comparison, Avaya Workforce Engagement's advanced analytics and communication tools attract companies prioritizing workforce productivity. Both provide effective deployment and support tailored to different business needs.
NICE CXone involves minimal setup costs, while Avaya Workforce Engagement has higher initial expenses.
View comparison
Pricing
NICE CXone involves minimal setup costs, while Avaya Workforce Engagement has higher initial expenses.
NICE CXone Logo
TTEC Humanify
1 out of 5
NICE CXone Logo
TTEC Humanify
1 out of 5
NICE CXone attracts cost-conscious buyers with competitive pricing and robust support. In comparison, TTEC Humanify entices those seeking advanced features with its omnichannel capabilities and AI-driven insights, making it ideal for businesses prioritizing superior customer engagement and personalized assistance.
NICE CXone offers a straightforward setup with minimal costs, while TTEC Humanify involves a more complex and potentially higher setup expense.
View comparison
Pricing
NICE CXone offers a straightforward setup with minimal costs, while TTEC Humanify involves a more complex and potentially higher setup expense.
NICE CXone Logo
NICE CXone Logo
Verint IVR and Voice Self-Service
1 out of 5
Verint IVR and Voice Self-Service appeals to cost-conscious buyers with its pricing and support, offering flexibility in customization. In comparison, NICE CXone excels in enhanced features with AI capabilities and omnichannel support, justifying its higher cost with significant long-term benefits.
Verint IVR and Voice Self-Service involves higher initial setup costs compared to NICE CXone, which offers a more cost-effective setup. This pricing disparity highlights a significant difference in initial investment requirements between the two solutions.
View comparison
Pricing
Verint IVR and Voice Self-Service involves higher initial setup costs compared to NICE CXone, which offers a more cost-effective setup. This pricing disparity highlights a significant difference in initial investment requirements between the two solutions.
NICE CXone Logo
NICE CXone Logo
eGain AI Knowledge Hub
1 out of 5
NICE CXone offers a comprehensive toolset for diverse customer service needs. In comparison, eGain AI Knowledge Hub emphasizes AI-driven knowledge management for long-term benefits. A tech buyer might choose NICE for its extensive tools, while eGain is appealing for AI cost efficiency.
NICE CXone offers a flexible setup cost structure, while eGain AI Knowledge Hub provides a straightforward, lower initial cost option. The difference in approach may impact initial investment decisions.
View comparison
Pricing
NICE CXone offers a flexible setup cost structure, while eGain AI Knowledge Hub provides a straightforward, lower initial cost option. The difference in approach may impact initial investment decisions.

Related categories

Workforce Engagement Management
IVR Systems
Knowledge Management Software