Top 10 NICE CXone Alternatives

Vendor: NICE

4.1 out of 5

13 reviews
96% willing to recommend

Top NICE CXone Competitors

Discover the top alternatives and competitors to NICE CXone based on the interviews we conducted with its users. The top alternative solutions include Genesys Cloud CX, Zendesk, and Atlassian Confluence. The alternatives are sorted based on how often peers compare the solutions. NICE CXone surpasses its competitors by offering comprehensive cloud-based contact center solutions featuring advanced AI analytics, efficient omnichannel routing, and seamless CRM integrations, ensuring businesses deliver exceptional customer experiences with improved efficiency and scalability.

NICE Alternatives Report

Learn what solutions real users are comparing with NICE, and compare use cases, valuable features, and pricing.

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Genesys Cloud CX

4.4 out of 5

Genesys Cloud CX

4.4 out of 5

NICE CXone enables seamless omnichannel experiences with flexible customization and strong scripting tools, appealing to those seeking efficient reporting. In comparison, Genesys Cloud CX attracts buyers through comprehensive deployment flexibility, robust AI features, and ease of use for reliable cloud solutions.

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Pricing

NICE CXone involves a higher setup cost compared to Genesys Cloud CX, which offers a more budget-friendly onboarding expense.

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Pricing

NICE CXone involves a higher setup cost compared to Genesys Cloud CX, which offers a more budget-friendly onboarding expense.

Zendesk

4.1 out of 5

Zendesk

4.1 out of 5

NICE CXone offers a consistent omnichannel experience with powerful call routing and AI-driven features, ideal for organizations focused on communication analytics. In comparison, Zendesk's elegant ticket management and extensive integrations cater to businesses seeking customizable workflows and a robust self-service platform.

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Pricing

NICE CXone requires significant initial setup costs, while Zendesk offers more competitive pricing. The difference in setup costs highlights varying budget considerations for potential users.

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Pricing

NICE CXone requires significant initial setup costs, while Zendesk offers more competitive pricing. The difference in setup costs highlights varying budget considerations for potential users.

Atlassian Confluence

4.1 out of 5

Atlassian Confluence

4.1 out of 5

NICE CXone excels in contact center operations with a robust omnichannel experience and efficient call handling. In comparison, Atlassian Confluence is ideal for content creation and collaboration, offering extensive integration capabilities and document management features, appealing to tech buyers focused on knowledge sharing.

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Pricing

NICE CXone involves minimal setup costs, while Atlassian Confluence offers its setup at no cost.

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Pricing

NICE CXone involves minimal setup costs, while Atlassian Confluence offers its setup at no cost.

Amazon Connect

4.2 out of 5

Amazon Connect

4.2 out of 5

NICE CXone offers omnichannel capabilities with strong call tracking, benefiting tech buyers needing robust customization. In comparison, Amazon Connect's integration with AWS provides scalability and cost flexibility. Amazon Connect's ease of external service integration suits those prioritizing AWS ecosystem compatibility.

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Pricing

NICE CXone may have a higher setup cost than Amazon Connect, focusing on advanced features. Amazon Connect tends to offer lower initial costs while targeting scalability and integration.

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Pricing

NICE CXone may have a higher setup cost than Amazon Connect, focusing on advanced features. Amazon Connect tends to offer lower initial costs while targeting scalability and integration.

Five9

4.3 out of 5

Five9

4.3 out of 5

NICE CXone provides advanced scripting and omnichannel features, appealing to businesses seeking comprehensive analytics. In comparison, Five9 offers robust CRM integration and AI capabilities, ideal for those prioritizing advanced integrations and workflow automation with a flexible, albeit potentially costlier, pricing model.

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Pricing

NICE CXone has a lower setup cost, making it more budget-friendly, while Five9 offers a higher setup cost reflecting its advanced features.

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Pricing

NICE CXone has a lower setup cost, making it more budget-friendly, while Five9 offers a higher setup cost reflecting its advanced features.

Salesforce Service Cloud

4.2 out of 5

Salesforce Service Cloud

4.2 out of 5

Salesforce Service Cloud is ideal for its comprehensive feature set and integration capabilities. In comparison, NICE CXone attracts tech buyers with robust analytics and cost-effectiveness. Salesforce suits users seeking extensive tools, while NICE CXone appeals to those needing flexible, intuitive systems.

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Pricing

Salesforce Service Cloud offers a straightforward setup process, while NICE CXone may involve more complexity and higher initial costs.

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Pricing

Salesforce Service Cloud offers a straightforward setup process, while NICE CXone may involve more complexity and higher initial costs.

Cisco Webex Contact Center

4.3 out of 5

Cisco Webex Contact Center

4.3 out of 5

NICE CXone excels in flexibility and scalability, offering comprehensive analytics and customizable workflows. In comparison, Cisco Webex Contact Center focuses on seamless integrations and robust security. A tech buyer might choose NICE CXone for adaptable pricing or Cisco for its superior integration and support network.

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Pricing

NICE CXone offers a straightforward setup cost, making it more accessible for smaller businesses, while Cisco Webex Contact Center presents a more complex and potentially higher initial investment ideal for larger enterprises seeking extensive customization.

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Pricing

Genesys PureConnect

4.5 out of 5

Genesys PureConnect

4.5 out of 5

NICE CXone offers cost-effective pricing and quick deployment, appealing to those seeking efficient service and AI-powered features. In comparison, Genesys PureConnect provides extensive customization and integration, appealing to buyers needing flexible on-premise and hybrid capabilities despite higher upfront costs.

Pricing

NICE CXone generally offers a lower setup cost compared to Genesys PureConnect, which usually involves higher initial expenses, highlighting a key cost difference between the platforms.

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Pricing

NICE CXone generally offers a lower setup cost compared to Genesys PureConnect, which usually involves higher initial expenses, highlighting a key cost difference between the platforms.

Cisco Unified Contact Center Express

4.5 out of 5

Cisco Unified Contact Center Express

4.5 out of 5

NICE CXone excels in omnichannel capabilities and advanced analytics, appealing to those prioritizing insights and flexibility. In comparison, Cisco Unified Contact Center Express attracts businesses needing robust integration and scalability, valuable for organizations seeking adaptability and extensive features.

Pricing

NICE CXone has a lower setup cost, providing a more affordable entry point, while Cisco Unified Contact Center Express offers a more comprehensive solution with a higher initial investment.

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Pricing

NICE CXone has a lower setup cost, providing a more affordable entry point, while Cisco Unified Contact Center Express offers a more comprehensive solution with a higher initial investment.

Verint Open CCaaS

1 out of 5

Verint Open CCaaS

1 out of 5

Verint Open CCaaS focuses on analytics and workforce management for operational efficiency. In comparison, NICE CXone offers omnichannel capabilities and extensive integrations, appealing to enterprises seeking versatility. Verint aims for cost-effective insights, while NICE CXone enhances customer experience with integrated features.

Pricing

Verint Open CCaaS has a higher setup cost compared to NICE CXone, while NICE CXone offers more affordable initial deployment.

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Pricing

Verint Open CCaaS has a higher setup cost compared to NICE CXone, while NICE CXone offers more affordable initial deployment.