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Top 10 NICE CXone Alternatives

Vendor: NICE
4.1 out of 5
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Top NICE CXone Competitors

Discover the top alternatives and competitors to NICE CXone based on the interviews we conducted with its users. The top alternative solutions include Genesys Cloud CX, Zendesk, and Atlassian Confluence. The alternatives are sorted based on how often peers compare the solutions. NICE CXone surpasses its competitors by offering comprehensive cloud-based contact center solutions featuring advanced AI analytics, efficient omnichannel routing, and seamless CRM integrations, ensuring businesses deliver exceptional customer experiences with improved efficiency and scalability.

NICE Alternatives Report

Learn what solutions real users are comparing with NICE, and compare use cases, valuable features, and pricing.
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Genesys Cloud CX
4.4 out of 5
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Genesys Cloud CX
4.4 out of 5
NICE CXone enables seamless omnichannel experiences with flexible customization and strong scripting tools, appealing to those seeking efficient reporting. In comparison, Genesys Cloud CX attracts buyers through comprehensive deployment flexibility, robust AI features, and ease of use for reliable cloud solutions.
Download Genesys Cloud CX vs. NICE CXone Report
NICE CXone involves a higher setup cost compared to Genesys Cloud CX, which offers a more budget-friendly onboarding expense.
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NICE CXone involves a higher setup cost compared to Genesys Cloud CX, which offers a more budget-friendly onboarding expense.
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Zendesk
4.1 out of 5
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Zendesk
4.1 out of 5
NICE CXone offers a consistent omnichannel experience with powerful call routing and AI-driven features, ideal for organizations focused on communication analytics. In comparison, Zendesk's elegant ticket management and extensive integrations cater to businesses seeking customizable workflows and a robust self-service platform.
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NICE CXone requires significant initial setup costs, while Zendesk offers more competitive pricing. The difference in setup costs highlights varying budget considerations for potential users.
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NICE CXone requires significant initial setup costs, while Zendesk offers more competitive pricing. The difference in setup costs highlights varying budget considerations for potential users.
NICE CXone Logo
NICE CXone Logo
Atlassian Confluence
4.1 out of 5
NICE CXone excels in contact center operations with a robust omnichannel experience and efficient call handling. In comparison, Atlassian Confluence is ideal for content creation and collaboration, offering extensive integration capabilities and document management features, appealing to tech buyers focused on knowledge sharing.
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NICE CXone involves minimal setup costs, while Atlassian Confluence offers its setup at no cost.
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NICE CXone involves minimal setup costs, while Atlassian Confluence offers its setup at no cost.
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Amazon Connect
4.2 out of 5
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Amazon Connect
4.2 out of 5
NICE CXone offers omnichannel capabilities with strong call tracking, benefiting tech buyers needing robust customization. In comparison, Amazon Connect's integration with AWS provides scalability and cost flexibility. Amazon Connect's ease of external service integration suits those prioritizing AWS ecosystem compatibility.
Download Amazon Connect vs. NICE CXone Report
NICE CXone may have a higher setup cost than Amazon Connect, focusing on advanced features. Amazon Connect tends to offer lower initial costs while targeting scalability and integration.
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NICE CXone may have a higher setup cost than Amazon Connect, focusing on advanced features. Amazon Connect tends to offer lower initial costs while targeting scalability and integration.
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Five9
4.3 out of 5
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Five9
4.3 out of 5
NICE CXone provides advanced scripting and omnichannel features, appealing to businesses seeking comprehensive analytics. In comparison, Five9 offers robust CRM integration and AI capabilities, ideal for those prioritizing advanced integrations and workflow automation with a flexible, albeit potentially costlier, pricing model.
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NICE CXone has a lower setup cost, making it more budget-friendly, while Five9 offers a higher setup cost reflecting its advanced features.
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NICE CXone has a lower setup cost, making it more budget-friendly, while Five9 offers a higher setup cost reflecting its advanced features.
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NICE CXone Logo
Salesforce Service Cloud
4.2 out of 5
Salesforce Service Cloud is ideal for its comprehensive feature set and integration capabilities. In comparison, NICE CXone attracts tech buyers with robust analytics and cost-effectiveness. Salesforce suits users seeking extensive tools, while NICE CXone appeals to those needing flexible, intuitive systems.
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Salesforce Service Cloud offers a straightforward setup process, while NICE CXone may involve more complexity and higher initial costs.
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Salesforce Service Cloud offers a straightforward setup process, while NICE CXone may involve more complexity and higher initial costs.
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NICE CXone Logo
Cisco Webex Contact Center
4.3 out of 5
NICE CXone excels in flexibility and scalability, offering comprehensive analytics and customizable workflows. In comparison, Cisco Webex Contact Center focuses on seamless integrations and robust security. A tech buyer might choose NICE CXone for adaptable pricing or Cisco for its superior integration and support network.
Download Cisco Webex Contact Center vs. NICE CXone Report
NICE CXone offers a straightforward setup cost, making it more accessible for smaller businesses, while Cisco Webex Contact Center presents a more complex and potentially higher initial investment ideal for larger enterprises seeking extensive customization.
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NICE CXone offers a straightforward setup cost, making it more accessible for smaller businesses, while Cisco Webex Contact Center presents a more complex and potentially higher initial investment ideal for larger enterprises seeking extensive customization.
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NICE CXone Logo
Genesys PureConnect
4.5 out of 5
NICE CXone offers cost-effective pricing and quick deployment, appealing to those seeking efficient service and AI-powered features. In comparison, Genesys PureConnect provides extensive customization and integration, appealing to buyers needing flexible on-premise and hybrid capabilities despite higher upfront costs.
NICE CXone generally offers a lower setup cost compared to Genesys PureConnect, which usually involves higher initial expenses, highlighting a key cost difference between the platforms.
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NICE CXone generally offers a lower setup cost compared to Genesys PureConnect, which usually involves higher initial expenses, highlighting a key cost difference between the platforms.
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NICE CXone Logo
Cisco Unified Contact Center Express
4.5 out of 5
NICE CXone excels in omnichannel capabilities and advanced analytics, appealing to those prioritizing insights and flexibility. In comparison, Cisco Unified Contact Center Express attracts businesses needing robust integration and scalability, valuable for organizations seeking adaptability and extensive features.
NICE CXone has a lower setup cost, providing a more affordable entry point, while Cisco Unified Contact Center Express offers a more comprehensive solution with a higher initial investment.
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NICE CXone has a lower setup cost, providing a more affordable entry point, while Cisco Unified Contact Center Express offers a more comprehensive solution with a higher initial investment.
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NICE CXone Logo
Verint Open CCaaS
1 out of 5
Verint Open CCaaS focuses on analytics and workforce management for operational efficiency. In comparison, NICE CXone offers omnichannel capabilities and extensive integrations, appealing to enterprises seeking versatility. Verint aims for cost-effective insights, while NICE CXone enhances customer experience with integrated features.
Verint Open CCaaS has a higher setup cost compared to NICE CXone, while NICE CXone offers more affordable initial deployment.
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Verint Open CCaaS has a higher setup cost compared to NICE CXone, while NICE CXone offers more affordable initial deployment.
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Nuance IVR
4.0 out of 5
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Nuance IVR
4.0 out of 5
NICE CXone focuses on cost-efficiency and strong customer support, attracting those with budget concerns. In comparison, Nuance IVR offers advanced AI and personalization for enhanced interactions. NICE CXone's straightforward deployment contrasts with Nuance IVR's advanced features, providing different solutions based on business needs.
NICE CXone setup costs are notably higher, reflecting its robust feature set, while Nuance IVR offers a more budget-friendly setup, catering to businesses seeking essential functionalities.
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NICE CXone setup costs are notably higher, reflecting its robust feature set, while Nuance IVR offers a more budget-friendly setup, catering to businesses seeking essential functionalities.
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Calabrio ONE
3.9 out of 5
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Calabrio ONE
3.9 out of 5
Calabrio ONE attracts tech buyers with affordable pricing, workforce optimization tools, and responsive support for quick deployment. In comparison, NICE CXone offers a comprehensive feature set, including omnichannel support and AI capabilities, appealing to those needing flexibility for large-scale implementations.
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Calabrio ONE's setup cost is lower than NICE CXone's, which offers a more comprehensive feature set justifying a higher price point.
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Calabrio ONE's setup cost is lower than NICE CXone's, which offers a more comprehensive feature set justifying a higher price point.
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NICE CXone Logo
Aspect Workforce Optimization
1 out of 5
Aspect Workforce Optimization is ideal for those emphasizing cost-effectiveness with strong scheduling capabilities. In comparison, NICE CXone appeals to organizations seeking advanced integration and AI features, offering a comprehensive cloud solution for enhanced contact center management.
Aspect Workforce Optimization setup costs are typically lower, while NICE CXone offers a more comprehensive setup with potentially higher initial expenses.
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Aspect Workforce Optimization setup costs are typically lower, while NICE CXone offers a more comprehensive setup with potentially higher initial expenses.
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NICE CXone Logo
8x8 Contact Center
1 out of 5
NICE CXone excels with robust analytics and ROI for large-scale operations. In comparison, 8x8 Contact Center offers excellent integration and omni-channel support. NICE CXone is preferred for its deployment and support, while 8x8 Contact Center appeals through competitive pricing and flexibility.
NICE CXone has a higher setup cost compared to 8x8 Contact Center, which offers a more budget-friendly option.
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NICE CXone has a higher setup cost compared to 8x8 Contact Center, which offers a more budget-friendly option.
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NICE CXone Logo
Avaya Workforce Engagement
1 out of 5
NICE CXone leads with superior support and integration capabilities, appealing to those seeking ease and flexibility. In comparison, Avaya Workforce Engagement's robust feature set, including real-time collaboration tools and call monitoring, attracts organizations valuing comprehensive solutions despite its higher initial cost.
NICE CXone offers a lower setup cost, enhancing cost-efficiency, whereas Avaya Workforce Engagement requires a higher initial investment, impacting budget considerations.
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NICE CXone offers a lower setup cost, enhancing cost-efficiency, whereas Avaya Workforce Engagement requires a higher initial investment, impacting budget considerations.
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TTEC Humanify
1 out of 5
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TTEC Humanify
1 out of 5
NICE CXone enhances customer experience management with user-friendly pricing and responsive support. In comparison, TTEC Humanify attracts tech buyers with advanced AI-driven features and personalized interactions, appealing despite deployment complexity. NICE CXone is valued for simplicity, while TTEC Humanify offers comprehensive service and integration.
NICE CXone offers a straightforward setup process with no initial costs, while TTEC Humanify can involve higher setup expenses and complexities, making CXone potentially more cost-effective for businesses seeking an easy deployment.
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NICE CXone offers a straightforward setup process with no initial costs, while TTEC Humanify can involve higher setup expenses and complexities, making CXone potentially more cost-effective for businesses seeking an easy deployment.

Related categories

Workforce Engagement Management
IVR Systems
Knowledge Management Software