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Aspect Unified IP vs NICE CXone comparison

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Aspect Unified IP
73 views|64 comparisons
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NICE CXone
Read 11 NICE CXone reviews
418 views|296 comparisons
95% willing to recommend
Executive Summary
Executive Summary

We performed a comparison between Aspect Unified IP and NICE CXone based on real PeerSpot user reviews.

Find out what your peers are saying about Nuance, Genesys, NICE and others in IVR Systems.
Featured Review
Use Aspect Unified IP?
Anonymous User
Enables us to have full visualization on all metrics and to manage and staff our center as necessary
NICE CXone has had a HUGE impact on our contact center. It took us from a place where we had no visualize on contact volumes, handle times, ASA,... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We had a custom setup that cost us some money."

    • More NICE CXone Pricing and Cost Advice →

    Ranking
    8th
    out of 15 in IVR Systems
    Views
    73
    Comparisons
    64
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    3rd
    out of 15 in IVR Systems
    Views
    418
    Comparisons
    296
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Unified IP
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
    Learn More
    Alvaria
    NICE
    Overview
    Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Sample Customers
    Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    No Data Available
    REVIEWERS
    Media Company14%
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company14%
    Healthcare Company11%
    Insurance Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    Buyer's Guide
    Genesys Voice Platform vs. NICE CXone
    May 2024
    Free Report: Genesys Voice Platform vs. NICE CXone
    Find out what your peers are saying about Genesys Voice Platform vs. NICE CXone and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    769,662 professionals have used our research since 2012.

    Aspect Unified IP is ranked 8th in IVR Systems while NICE CXone is ranked 3rd in IVR Systems. Aspect Unified IP is rated 0.0, while NICE CXone is rated 8.2. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Aspect Unified IP is most compared with , whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow.

    See our list of best IVR Systems vendors.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.