Elevate your customer experience and streamline operations with Verint's IVR and Voice Self-Service solutions, the leading choice for enterprise self-service. Modernize your IVR system with features like personalized call flows, real-time fraud detection, and goal completion analysis to enhance customer satisfaction and boost automation rates. Verint's fully-managed cloud solution ensures reliability, with a decade-long track record of system uptime, even during crises like hurricanes and power outages. Whether you need simple touch-tone options or advanced natural language and AI-based routing, Verint provides tailored solutions to meet your business needs.
| Product | Market Share (%) |
|---|---|
| Verint IVR and Voice Self-Service | 7.3% |
| Cisco Unified Contact Center Express | 16.1% |
| Nuance IVR | 15.9% |
| Other | 60.699999999999996% |
Additionally, Verint's AI Blueprint empowers enterprises to embark on their AI journey with confidence. This award-winning conversational analysis system leverages AI and machine learning to identify and validate chatbot use cases, mitigating risks and accelerating automation opportunities. Improve customer experiences, gain valuable insights, and scale securely with Verint's suite of self-service solutions. Whether you're looking to modernize your IVR, automate more interactions, or dive into enterprise AI, Verint has the tools and expertise to help you achieve your goals efficiently and effectively.
Verint IVR and Voice Self-Service was previously known as Verint Vovici.
New York Life, Elavon, Technology Services Industry Association, VSP Vision Care, Tinker Federal Credit Union, St. James School in Stratford
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