We performed a comparison between LiveChat and NICE CXone based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.LiveChat is ranked 34th in Help Desk Software while NICE CXone is ranked 4th in Workforce Engagement Management. LiveChat is rated 9.8, while NICE CXone is rated 8.2. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". LiveChat is most compared with , whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow.
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