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NICE CXone vs TTEC Humanify comparison

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NICE Logo

NICE CXone

Read 11 NICE CXone reviews
822 views|570 comparisons
95% willing to recommend
TTEC Logo

TTEC Humanify

306 views|186 comparisons
Buyer's Guide
Contact Center as a Service (CCaaS)
March 2024
Executive Summary

We performed a comparison between NICE CXone and TTEC Humanify based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center as a Service (CCaaS).
To learn more, read our detailed Contact Center as a Service (CCaaS) Report (Updated: March 2024).
Download the complete report
768,886 professionals have used our research since 2012.
Featured Review
Anonymous User
Enables us to have full visualization on all metrics and to manage and staff our center as necessary
NICE CXone has had a HUGE impact on our contact center. It took us from a place where we had no visualize on contact volumes, handle times, ASA,... Read more →
Use TTEC Humanify?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "We had a custom setup that cost us some money."

    • More NICE CXone Pricing and Cost Advice →

    Information Not Available
    Ranking
    6th
    out of 22 in Contact Center as a Service (CCaaS)
    Views
    822
    Comparisons
    570
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 22 in Contact Center as a Service (CCaaS)
    Views
    306
    Comparisons
    186
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Contact Center as a Service (CCaaS)
    March 2024
    Download Free Report
    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center as a Service (CCaaS). Updated: March 2024.
    DOWNLOAD NOW
    768,886 professionals have used our research since 2012.
    Comparisons
    Also Known As
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
    Learn More
    NICE
    TTEC
    Video Not Available
    Overview

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.

    Sample Customers
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Amazon, BMW, Facebook, Banana Republic,FEMA
    Top Industries
    REVIEWERS
    Media Company14%
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Healthcare Company11%
    Insurance Company6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Healthcare Company13%
    Outsourcing Company11%
    Retailer9%
    Company Size
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise6%
    Large Enterprise75%
    Buyer's Guide
    Contact Center as a Service (CCaaS)
    March 2024
    Download Free Report
    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center as a Service (CCaaS). Updated: March 2024.
    DOWNLOAD NOW
    768,886 professionals have used our research since 2012.

    NICE CXone is ranked 6th in Contact Center as a Service (CCaaS) while TTEC Humanify is ranked 7th in Contact Center as a Service (CCaaS). NICE CXone is rated 8.2, while TTEC Humanify is rated 0.0. The top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". On the other hand, NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow, whereas TTEC Humanify is most compared with Cisco Webex Contact Center and Genesys Cloud CX.

    See our list of best Contact Center as a Service (CCaaS) vendors.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.