We performed a comparison between NICE CXone and Notion based on real PeerSpot user reviews.
Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software."Being able to listen in on a call, which is exceptionally good with training."
"It has the ability to edit the HTML, as well as the WYSIWYG."
"It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with."
"It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum."
"I have found the ease of use of the ACD to be most valuable along with the inView dashboard."
"inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not."
"We are able to see the calls in queue and able to see if someone is available or not."
"Customer support is terrific. The team is personable, informed, and responsive."
"The ability to structure data is one of the most essential functions of Notion."
"The product is easy to use and has good responsiveness."
"The initial setup is easy."
"The product is easy to use and has good responsiveness."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"We can install it on mobile phones, making it feasible to manage productivity."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"I like the high level of customization in Notion."
"One of the biggest missing pieces is a link checker."
"Your docs go on their servers and getting them out is difficult, especially if you want to switch to another authoring format, e.g., Markdown. There are no converters and an automated extraction of the docs from the CMS is not available."
"I would like to see inView be a built-in feature of CXone rather than a separate platform, but everything else is terrific."
"MindTouch would greatly benefit by providing a GitHub pull request functionality to foster draft mode and open contribution writing."
"inContact should offer a way to send faxes."
"There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release."
"It is a hassle, if you are busy and caught up with something, that it will log you out."
"It could improve the quality of calls."
"It is complicated to connect Notion with external systems."
"The product could be integrated with external platforms."
"There could be an automation feature included in the product."
"There could be an automation feature included in the product."
"One area for improvement in the solution is the absence of integrated charts."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"Notion's UI could be better."
"Notion's UI needs improvement."
Earn 20 points
NICE CXone is ranked 10th in Knowledge Management Software while Notion is ranked 5th in Knowledge Management Software with 8 reviews. NICE CXone is rated 8.2, while Notion is rated 8.0. The top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". On the other hand, the top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow, whereas Notion is most compared with Microsoft Project, Bitrix24, Wrike and Zendesk.
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