NICE CXone vs Notion comparison

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NICE CXone

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Executive SummaryUpdated on Aug 24, 2025

NICE CXone and Notion operate in different areas, with NICE CXone focusing on communication and contact center management, while Notion excels in data organization and project management. NICE CXone has the upper hand in communication capabilities, whereas Notion leads in organization and flexibility.

Features: NICE CXone offers omnichannel communication, real-time dashboards, and the scripting tool CXone Studio for deep customization and integration. Notion provides robust capabilities for organizing data, managing tasks, and structuring content, with strong note-taking and database management features, alongside integration with productivity tools.

Room for Improvement: NICE CXone requires enhancements in dashboard functionality, resolution of system freezes, and improved audio quality. Notion needs better integration with external systems, more automation features, and UI enhancements, along with offline mode functionality and advanced data visualization.

Ease of Deployment and Customer Service: NICE CXone is appreciated for its public and private cloud deployment options and generally good technical support, despite longer resolution times for major issues. Notion uses public cloud deployment and is praised for quick customer service responses, though technical support is mixed for larger problems.

Pricing and ROI: NICE CXone's cloud-based solution offers a good ROI by streamlining communication but has a steep modular pricing structure. Notion's pricing is more accessible with a free plan and affordable rates for additional features, resulting in high ROI due to effective task management and integration capabilities.

To learn more, read our detailed NICE CXone vs. Notion Report (Updated: September 2025).

NICE CXone vs. Notion

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NICE CXone

Ranking in Knowledge Management Software

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Workforce Engagement Management (3rd), IVR Systems (1st), Live Chat (2nd), Contact Center as a Service (CCaaS) (4th)

Notion

Ranking in Knowledge Management Software

2nd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Project Management Software (11th), Document Automation Software (4th)

Mindshare comparison

As of October 2025, in the Knowledge Management Software category, the mindshare of NICE CXone is 5.8%, up from 4.9% compared to the previous year. The mindshare of Notion is 13.3%, up from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Knowledge Management Software Market Share Distribution
Product	Market Share (%)
Notion	13.3%
NICE CXone	5.8%
Other	80.9%

Knowledge Management Software

Featured Reviews

Antoneil Phillips

Operations Manager at a financial services firm with 11-50 employees

Real-time adjustments enhance call management, though pricing needs improvement

The reporting isn't bad, but there are opportunities for improvement; we get real-time dashboards for monitoring, though for performance management, we have to procure certain reports manually by pulling down raw data from the system, which could be better. Regarding the pricing, this would be an area of opportunity as well; this feedback is based on where we're positioned in the Caribbean. Compared to challengers such as Zoom, which seem more cost-effective, NICE CXone's suite of products is very modular, so as they provide new services, you have to add to your existing package and this balloons your costs since there's an additional license needed to use the new tools, leading to potentially higher out-of-pocket expenses.

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Iván Fanego

Founder at AppCritic

Creates customizable systems and improve team collaboration

Notion is a very flexible and customizable platform, allowing users to create whatever they need. The most impactful feature for project management is the ability to invite multiple client stakeholders without complication. Once I understand the basics, it's easy to use despite an initial learning curve. It also significantly improves team collaboration through customized views and visualizations of data.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has the ability to edit the HTML, as well as the WYSIWYG."

"The technical support for NICE CXone is outstanding."

"Being able to listen in on a call, which is exceptionally good with training."

"We are able to see the calls in queue and able to see if someone is available or not."

"I have found the ease of use of the ACD to be most valuable along with the inView dashboard."

"It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum."

"inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not."

"Customer support is terrific. The team is personable, informed, and responsive."

More NICE CXone pros

"Notion is a great tool for note-keeping and note-sharing."

"Notion is a very flexible and customizable platform, allowing users to create whatever they need."

"It is easy to use and very intuitive compared to Microsoft Project."

"Notion is an all-in-one product, allowing us to do many things in a single place."

"Notion has very strong integration capabilities."

"The ability to structure data is one of the most essential functions of Notion."

"The product is easy to use and has good responsiveness."

"It is easy to use, and I love its UI."

More Notion pros

Cons

"It could improve the quality of calls."

"Compared to challengers such as Zoom, which seem more cost-effective, NICE CXone's suite of products is very modular, so as they provide new services, you have to add to your existing package and this balloons your costs since there's an additional license needed to use the new tools."

"It is a hassle, if you are busy and caught up with something, that it will log you out."

"The audio quality in NICE CXone has room for improvement, as I experience issues like diffused calls and crackling audio."

"One of the biggest missing pieces is a link checker."

"If you have hundreds of books, the initial download is slow."

"I would like to see inView be a built-in feature of CXone rather than a separate platform, but everything else is terrific."

"inContact should offer a way to send faxes."

More NICE CXone cons

"The platform's documentation feature needs improvement."

"The only problem I experience is that it often hangs."

"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"

"The only problem I experience is that it often hangs. I might find myself trying to load a new page, but I am unable to move from one page to another due to frequent hanging."

"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."

"Notion has one big downside: the lack of an offline mode. If the internet or Notion's servers are down, I cannot access information. This is a big disadvantage."

"Notion's UI needs improvement."

"It can be difficult to contact the people at Notion."

More Notion cons

Pricing and Cost Advice

"We had a custom setup that cost us some money."

"I pay around $100 per year."

"The solution's pricing can seem steep, especially when you work with a lot of people. If you are working on your own or for another business, the solution's price won't affect you much."

"Notion offers a free plan that covers most functionalities. Clients are only prompted to upgrade if they require AI capabilities, priced at $10 for unlimited usage, or if they need to add team members, typically around $10 per member."

"It's pretty affordable."

"The product has good pricing."

"The pricing structure is quite reasonable, and the basic plan covers the most essential features."

"Notion is free to use."

More Notion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Computer Software Company

16%

Outsourcing Company

Comms Service Provider

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	5
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What needs improvement with NICE CXone?

What is your primary use case for NICE CXone?

We're working in the finance space, banking, and our customers that we support are primarily banks and remittance services. We are a contact center providing services to other businesses, primarily...

What advice do you have for others considering NICE CXone?

I really can't add any value about how it's influenced our customer journey just yet because we're just in the process of implementing that and have no data at this stage. Overall, NICE CXone is no...

What do you like most about Notion?

I like the high level of customization in Notion.

What is your experience regarding pricing and costs for Notion?

The licensing and setup cost for Notion is affordable for us as a small company.

What needs improvement with Notion?

The main problem with Notion is that it's not flexible enough for all of the use cases we intend to address. For instance, it is challenging to focus on a single KPI as it's mandatory to have a cha...

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Product Reports

NICE CXone

Download NICE CXone product report

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Also Known As

NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy, Discover, VPI Empower, Brand Embassy, goMoxie

No data available

Overview

NICE CXone offers comprehensive solutions for managing customer support across channels, ensuring consistent reporting with integrated dashboards and efficient call management. The platform supports scalability and integration, catering to organizations of all sizes with diverse communication needs.

NICE CXone enhances customer support by providing dynamic content structuring and robust HTML editing. With omnichannel integration, users experience consistent reporting across platforms. The intuitive dashboards allow customizable views, improving supervision and training efficiency. Call management benefits from efficient tagging and audio playback, while tools like inView aid real-time data monitoring and flexible system customization. Challenges include occasional system slowness, dashboard freezes, and the need for a more user-friendly interface. Reporting features could be simplified for easier custom report creation, and users suggest enhancing call quality. The implementation process might pose difficulties, with a demand for additional layout options and interface enhancements. Despite these issues, NICE CXone remains a favored choice for comprehensive customer support solutions.

What are the key features of NICE CXone?

Dynamic Content Structuring: Improves organization of customer data.
Omnichannel Integration: Provides consistent cross-platform reporting.
Customizable Dashboards: Allows personalized supervision views.
Efficient Call Management: Includes tagging and audio playback.
Real-Time Monitoring: Supported by tools like inView.

What benefits should users seek in reviews?

Scalability: Effective for organizations of all sizes.
Integration Capabilities: Seamlessly integrates with platforms like Microsoft Dynamics 365.
Supervision Efficiency: Enhances monitoring and task assignments.
Communication Improvement: Optimizes email and call handling.

NICE CXone is extensively utilized in industries focused on customer support and workforce management, especially within call centers. It optimizes quality management through call recordings and workforce efficiency by managing agent breaks and tasks. Its integration capability with Microsoft Dynamics 365 makes it a strategic tool for organizations aiming to streamline communication processes across multiple brands.

NICE

Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.

The most valuable functionality of Notion lies in its flexibility and ease of use. Users can create and link various types of content, such as text, images, files, and even embed external resources. This enables teams to centralize their work and collaborate seamlessly, eliminating the need for multiple tools. Notion's drag-and-drop interface and intuitive editing features make it accessible to users of all technical backgrounds.

Notion helps organizations by fostering transparency, improving productivity, and enhancing knowledge management. By providing a centralized platform for collaboration, teams can easily access and contribute to shared projects, reducing communication gaps and ensuring everyone is on the same page.

Notion's powerful search functionality and tagging system enable efficient information retrieval, making it easier to find and share knowledge within the organization.

Sample Customers

MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.

NICE CXone vs. Notion