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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

The use of DocuSign reduces the need for paper approvals, leading towards a paperless environment.
DocuSign speeds up the sign-off process, saving users time.
It allows for online transactions, eliminating the need for in-person meetings.
DocuSign offers convenience by reducing the need for handling hard copies of documents.
Users can customize their experience and benefit from document tracking features.

CONS

Resolution from customer service and their response rate in resolving issues needs improvement.
DocuSign should automatically date-stamp beside the signature.
Better security around DocuSign is desired.
DocuSign's mobile application could be improved due to some compatibility issues.
DocuSign should automatically send a copy of the signed document.
 

DocuSign Pros review quotes

reviewer2155257 - PeerSpot reviewer
Apr 12, 2023
The most valuable feature of DocuSign is its ability to save time.
Timpa D Angaye - PeerSpot reviewer
Apr 7, 2022
This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap.
MF
Mar 29, 2023
You can customize how you want to use the solution.
Learn what your peers think about DocuSign. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
AM
Mar 21, 2023
This speeds up the sign-off process.
PD
Mar 20, 2023
The solution is stable.
RK
Mar 21, 2023
The solution is reasonably priced.
Oladele Olawusi - PeerSpot reviewer
Apr 16, 2024
We can structure the signature.
PT
Mar 22, 2023
What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online.
AP
Mar 28, 2023
Very convenient, saves dealing with hard copies of documents.
Sheik Abideen - PeerSpot reviewer
Mar 29, 2023
DocuSign is easy to use. I also like the document tracking features.
 

DocuSign Cons review quotes

AshishKumar13 - PeerSpot reviewer
Jul 18, 2025
If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved.
reviewer2155257 - PeerSpot reviewer
Apr 12, 2023
Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother.
Timpa D Angaye - PeerSpot reviewer
Apr 7, 2022
Resolution from customer service and their response rate in resolving issues needs to be improved.
Learn what your peers think about DocuSign. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
MF
Mar 29, 2023
We'd like to have some integration with some of our IT services.
AM
Mar 21, 2023
Some people are not that computer-literate, and people don't understand the concept of the digital signature.
PD
Mar 20, 2023
It should automatically be datestamped beside the signature.
RK
Mar 21, 2023
I could always use better security around the solution.
Oladele Olawusi - PeerSpot reviewer
Apr 16, 2024
The support is not accessible sometimes to African businesses.
PT
Mar 22, 2023
I would like for this solution to send me a copy of the signed document automatically.
AP
Mar 28, 2023
There are sometimes delays in user communication.