DocuSign vs SignNow comparison

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DocuSign

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Executive SummaryUpdated on Jun 29, 2025

DocuSign and SignNow are competitors in the digital signature market. DocuSign holds an advantage with comprehensive enterprise-level solutions, while SignNow benefits from affordability and essential features.

Features: DocuSign offers advanced security, a user-friendly workflow, and robust integrations with popular software. It also provides extensive customization options. SignNow focuses on essential signing features, efficient document exchange, and effective integrations for budget-conscious buyers.

Ease of Deployment and Customer Service: DocuSign offers extensive onboarding support and comprehensive guides for smooth integration, emphasizing personalization and adaptability. SignNow provides rapid deployment with straightforward processes and prompt customer assistance, appealing to those who prioritize ease and speed.

Pricing and ROI: DocuSign requires a higher investment, aligning with its extensive features and long-term value for businesses needing comprehensive solutions. SignNow presents a cost-effective alternative, providing essential functionalities at a lower price point, enhancing ROI for businesses with limited budgets.

To learn more, read our detailed DocuSign vs. SignNow Report (Updated: December 2025).

DocuSign vs. SignNow

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Helped 879,310 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocuSign

Ranking in eSignature (Electronic Signature)

1st

Average Rating

8.4

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

SignNow

Ranking in eSignature (Electronic Signature)

6th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 21.7%, down from 30.5% compared to the previous year. The mindshare of SignNow is 4.5%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eSignature (Electronic Signature) Market Share Distribution
Product	Market Share (%)
DocuSign	21.7%
SignNow	4.5%
Other	73.8%

eSignature (Electronic Signature)

Featured Reviews

AshishKumar13

Senior Consultant at a consultancy with 51-200 employees

Advanced management and seamless integration improve document workflows

The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.

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Purva

Application development senior analyst at Accenture

Workflow automation has reduced onboarding effort and now needs more granular admin controls

The best features that I have seen in SignNow are the workflow automation, such as the reminders, expiration, and also the team sharing option. Additionally, I have loved the integrations that SignNow currently has. The security part of it is also really impressive. The workflow automation and reminders in SignNow have helped my team in day-to-day life. When we have onboarded a new person, there are a few reminders set so that the new onboard gets a particular reminder that the form needs to be signed at that time. This ease is maintained and we do not need to follow up continuously. This is something that really helped. SignNow has positively impacted my organization because these quick things that need manual intervention are faster, and it is helpful due to fast approvals. Additionally, the lower cost because of email-based processes and strong traceability for audits and compliance purposes is something it has helped with.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"DocuSign is easy to use. I also like the document tracking features."

"This speeds up the sign-off process."

"You can customize how you want to use the solution."

"Very convenient, saves dealing with hard copies of documents."

"The most valuable feature of DocuSign is its ability to save time."

"DocuSign is currently able to cater to almost 95% of user needs in terms of contractual documents, propagation, storage, signature process, and additional requirements."

"The solution is reasonably priced."

More DocuSign pros

"I like that it works well for my company. I will not be switching to another solution. I don't have any complaints."

"It was easy to send it around to only the relevant parties."

"SignNow has positively impacted my organization because these quick things that need manual intervention are faster, and it is helpful due to fast approvals, lower cost because of email-based processes, and strong traceability for audits and compliance purposes."

"Before we had this solution, we had about 30% of customers that didn't sign agreements. Now that we have SignNow, that number has dropped to less than five percent."

Cons

"DocuSign's mobile application could be better. It has some compatibility issues."

"We'd like to have some integration with some of our IT services."

"There are sometimes delays in user communication."

"Resolution from customer service and their response rate in resolving issues needs to be improved."

"I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing."

"The support is not accessible sometimes to African businesses."

"If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved."

"Some people are not that computer-literate, and people don't understand the concept of the digital signature."

More DocuSign cons

"The area I think this solution can improve is user features."

"I'm not sure if this option was available; however, after having the form signed, I had to send it to a third party that would take the form and deals with it. There wasn't an option to have the forms, once signed, to a third party."

"In the next release, I would like more protection. Security is of the highest importance for our company."

"SignNow can be improved by having more granular admin roles, permissions, and some strong domain organizational controls."

Pricing and Cost Advice

"The tool is expensive."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

Government

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	3

No data available

Questions from the Community

What do you like most about DocuSign eSignature?

We can structure the signature.

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What is your experience regarding pricing and costs for DocuSign eSignature?

Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have information about these details.

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What needs improvement with DocuSign eSignature?

I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editi...

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Product Reports

DocuSign

Download DocuSign product report

Download SignNow product report

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary

No data available

Overview

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

Docusign

SignNow is a highly-rated electronic signature software that offers a user-friendly interface and customizable features. It provides advanced security measures, integrates with other software, and has excellent customer support. It's an efficient and secure solution for electronic signature needs.

SignNow helps businesses save time and money, increase productivity, and impress customers and clients with our easy to use but versatile esignature software. We like useful software that is simple and straightforward. SignNow was created to be solution that can integrate with the most complex business processes while still being simple enough to figure out on your first try, without any confusion or issues

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson

salesforce, Office 365, Google Aps, SharePoint, MobileIron, Redbooth

DocuSign vs. SignNow