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DocuSign vs ShareFile comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
ShareFile
Ranking in eSignature (Electronic Signature)
4th
Average Rating
8.4
Reviews Sentiment
8.0
Number of Reviews
11
Ranking in other categories
Content Collaboration Platforms (6th), Cloud Data Exchange Services (3rd)
 

Featured Reviews

Oladele Olawusi - PeerSpot reviewer
Provides excellent features and workflows and can be deployed quickly
I like the workflow. It enables us to configure the envelope and send it to multiple people for signatures. We can structure the signature. The users can sign the document in a particular order or all at the same time The support is not accessible sometimes to African businesses. I have been…
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"This speeds up the sign-off process."
"Very convenient, saves dealing with hard copies of documents."
"You can customize how you want to use the solution."
"We can structure the signature."
"The solution is reasonably priced."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"DocuSign is easy to use. I also like the document tracking features."
"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."
"It's user-friendly for end users."
"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
"Citrix has a very good file auditing features and security features."
"Easy to manage and fully secure."
"This provides us with a secure way of sending tax returns without having to use passwords."
"The solution is scalable."
"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."
 

Cons

"There are sometimes delays in user communication."
"It should automatically be datestamped beside the signature."
"We'd like to have some integration with some of our IT services."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"DocuSign's mobile application could be better. It has some compatibility issues."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"The support is not accessible sometimes to African businesses."
"I would like for this solution to send me a copy of the signed document automatically."
"Everything they have should be integrated into one item."
"There are sometimes scalability issues after updates."
"My only issue with this solution is the cost, which should be improved."
"Some of our customers are facing issues if they've deployed in hybrid mode."
"The user interface is not very intuitive."
"They should integrate the solution with more email services."
"The configuration on the mobile devices is a little clunky, in terms of setting up the application."
"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."
 

Pricing and Cost Advice

"The tool is expensive."
"If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."
"I give the cost of the solution a five out of five."
"You have to work hard in order to get the suitable licenses."
"Citrix has a very good file auditing features and security features."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Government
8%
Manufacturing Company
7%
Computer Software Company
13%
Legal Firm
10%
Financial Services Firm
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...
What needs improvement with DocuSign eSignature?
The support is not accessible sometimes to African businesses.
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about DocuSign vs. ShareFile and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.