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DocuSign vs ShareFile comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
ShareFile
Ranking in eSignature (Electronic Signature)
6th
Average Rating
8.4
Reviews Sentiment
8.0
Number of Reviews
11
Ranking in other categories
Content Collaboration Platforms (7th), Cloud Data Exchange Services (3rd)
 

Featured Reviews

Oladele Olawusi - PeerSpot reviewer
Provides excellent features and workflows and can be deployed quickly
I like the workflow. It enables us to configure the envelope and send it to multiple people for signatures. We can structure the signature. The users can sign the document in a particular order or all at the same time The support is not accessible sometimes to African businesses. I have been…
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can customize how you want to use the solution."
"The most valuable feature of DocuSign is its ability to save time."
"The solution is stable."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"Very convenient, saves dealing with hard copies of documents."
"The solution is reasonably priced."
"This speeds up the sign-off process."
"We can structure the signature."
"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."
"This provides us with a secure way of sending tax returns without having to use passwords."
"It's user-friendly for end users."
"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."
"Easy to manage and fully secure."
"The solution is scalable."
"Citrix has a very good file auditing features and security features."
 

Cons

"I would like for this solution to send me a copy of the signed document automatically."
"I could always use better security around the solution."
"It should automatically be datestamped beside the signature."
"The support is not accessible sometimes to African businesses."
"There are sometimes delays in user communication."
"DocuSign's mobile application could be better. It has some compatibility issues."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"The configuration on the mobile devices is a little clunky, in terms of setting up the application."
"There are sometimes scalability issues after updates."
"Some of our customers are facing issues if they've deployed in hybrid mode."
"The user interface is not very intuitive."
"My only issue with this solution is the cost, which should be improved."
"They should integrate the solution with more email services."
"Everything they have should be integrated into one item."
"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."
 

Pricing and Cost Advice

"The tool is expensive."
"You have to work hard in order to get the suitable licenses."
"Citrix has a very good file auditing features and security features."
"I give the cost of the solution a five out of five."
"If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
12%
Government
7%
Educational Organization
7%
Computer Software Company
13%
Financial Services Firm
10%
Legal Firm
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...
What needs improvement with DocuSign eSignature?
The support is not accessible sometimes to African businesses.
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about DocuSign vs. ShareFile and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.