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DocuSign vs ShareFile comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Entities report significant ROI and efficiency benefits from DocuSign, with document signing time reduced by up to 50%.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
In terms of working hours, the time saved per contract is significant.
 

Customer Service

Sentiment score
3.6
DocuSign's support is mixed; some praise technical help, others note issues, but many have smooth experiences without needing support.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
 

Scalability Issues

Sentiment score
6.3
DocuSign is scalable, supporting international operations and various languages, easily accommodating growing user bases and workflows.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
In terms of workflow scalability, we have seen it reach paramount levels.
 

Stability Issues

Sentiment score
8.0
DocuSign is praised for its stability, reliability, and ease of use, ensuring dependable performance across various scenarios.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
 

Room For Improvement

DocuSign needs better support, clearer guidance, improved integrations, enhanced security, AI assistance, reliability, and mobile app compatibility.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
 

Setup Cost

DocuSign's enterprise pricing varies by transaction volume and currency, with some users calling for more flexible and affordable options.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
 

Valuable Features

DocuSign offers seamless, secure document management with workflow integration, saving time and supporting global, remote operations efficiently.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
The DocuSign CLM platform can be directly integrated with the DocuSign e-signature platform, which enables documents or contracts to be e-signed by vendors.
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
12
Ranking in other categories
No ranking in other categories
ShareFile
Ranking in eSignature (Electronic Signature)
4th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
Content Collaboration Platforms (6th), Cloud Data Exchange Services (3rd)
 

Featured Reviews

AshishKumar13 - PeerSpot reviewer
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
9%
Government
9%
Manufacturing Company
7%
Computer Software Company
15%
Legal Firm
10%
Government
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...
What needs improvement with DocuSign eSignature?
The support is not accessible sometimes to African businesses.
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about DocuSign vs. ShareFile and other solutions. Updated: July 2025.
864,155 professionals have used our research since 2012.