Adobe Sign vs DocuSign comparison

Adobe and Docusign are both solutions in the eSignature (Electronic Signature) category. Adobe is ranked #2 with an average rating of 9.7, while Docusign is ranked #1 with an average rating of 8.3. Adobe holds a 13.2% mindshare in EAS, compared to Docusign’s 31.2% mindshare. Additionally, 100% of Adobe users are willing to recommend the solution, compared to 100% of Docusign users who would recommend it.

Adobe Sign

Read 9 Adobe Sign reviews

610 Views
563 Comparison Views

100% willing to recommend

DocuSign

Read 11 DocuSign reviews

1,959 Views
1,521 Comparison Views

100% willing to recommend

Adobe Sign

DocuSign

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Executive SummaryUpdated on Apr 20, 2025

DocuSign and Adobe Sign are competitors in the digital signature solutions category. Adobe Sign seems to have the upper hand due to its integration flexibility and seamless API integrations without additional costs.

Features: DocuSign is recognized for its advanced workflow capabilities, allowing efficient document approval processes. It boasts robust document tracking features, maintaining a structured approach to document management. Its signature functions ensure seamless interaction with external parties. Adobe Sign is praised for its easy integration with various systems using APIs. Its intuitive design simplifies navigation, making it user-friendly even for those unfamiliar with Adobe. The failover system enhances its reliability, ensuring continuous service across different regions.

Room for Improvement: DocuSign encounters issues with mobile app compatibility and form field positioning, along with a need for better customer support engagement. Adobe Sign's challenges include a complex user interface in older versions and the limitation of not supporting multiple email addresses per account. Both platforms could improve user communication and adopt regionally flexible pricing strategies.

Ease of Deployment and Customer Service: Both DocuSign and Adobe Sign provide deployment options across public and on-premises clouds. Customer service for both has received mixed feedback, with some users experiencing delays in support and others having satisfactory interactions. Enhancements in customer support are needed for more effective problem resolution.

Pricing and ROI: DocuSign is perceived as more expensive, though its long-term value and ROI are recognized by many users. Adobe Sign, although premium-priced, provides substantial value through its feature set, free unlimited support, and expert advice. Both could benefit from more competitive entry-level pricing, but Adobe Sign's cost-to-value ratio is generally favorable based on successful ROI results.

To learn more, read our detailed Adobe Sign vs. DocuSign Report (Updated: April 2025).

Buyer's Guide

Adobe Sign vs. DocuSign

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Sign

Ranking in eSignature (Electronic Signature)

2nd

Average Rating

9.4

Number of Reviews

Ranking in other categories

No ranking in other categories

DocuSign

Ranking in eSignature (Electronic Signature)

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the eSignature (Electronic Signature) category, the mindshare of Adobe Sign is 13.2%, up from 10.4% compared to the previous year. The mindshare of DocuSign is 31.2%, up from 31.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eSignature (Electronic Signature)

Featured Reviews

Bishen Gosai

Acrobat Sign Specialist at Learning Curve

Effective failover capabilities, efficient support, and trusted brand

I would highly recommend this solution to others. Acrobat Sign stands out among its competitors, especially with its unique features and the backing of Adobe as a company, particularly in PDF technology. Adobe is a well-known and trustworthy brand, and investing in their solution assures you that it will not become obsolete in the near future, but rather remain relevant for a long time to come. Considering the solution's features, benefits, and value it offers, many people tend to overlook the potential savings of using Acrobat Sign, such as saving two to three dollars per transaction. With Adobe Sign, a single document can be sent for approval or signing to up to twenty-four individuals, eliminating the need to physically create and collect signatures, which can be time-consuming and energy-intensive. Using an online platform like Acrobat Sign is much more efficient and can provide a significant return on investment. I rate Acrobat Sign a ten out of ten.

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Oladele Olawusi

Business Process Management Engineer at a financial services firm with 1,001-5,000 employees

Provides excellent features and workflows and can be deployed quickly

I like the workflow. It enables us to configure the envelope and send it to multiple people for signatures. We can structure the signature. The users can sign the document in a particular order or all at the same time The support is not accessible sometimes to African businesses. I have been…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to sign digitally is very convenient."

"Adobe Sign is highly reliable and offers additional features such as 25-year retention filters and audit capabilities."

"Regarding the most valuable feature of the solution, I would say that it is easy to use."

"I adore using Adobe Sign since it feels intuitive and user-friendly. Its organic design makes it effortless to navigate, so even if you lack experience with Adobe software, you can quickly learn and use it accurately."

"I would recommend this solution to other people. It is an easy-to-use solution and one of the best."

"Adobe Sign is a reliable product with good support and a continuous improvement process in place."

"The most valuable aspect of Adobe Sign is not a single feature, but rather a combination of features. From a broad perspective, the failover system is particularly noteworthy. In the event that Adobe Sign experiences downtime, there are backup measures in place through Amazon AWS that ensure continuity. For instance, if one region experiences an outage, another region can take over seamlessly, which is a significant advantage."

"It makes it very easy to sign documents."

More Adobe Sign pros

"The most valuable feature of DocuSign is its ability to save time."

"You can customize how you want to use the solution."

"DocuSign is easy to use. I also like the document tracking features."

"We can structure the signature."

"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."

"The solution is stable."

"The solution is reasonably priced."

"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."

More DocuSign pros

Cons

"The support could improve in Adobe Sign."

"The price of the solution could improve for certain plans."

"The UI has room for improvement."

"One limitation of Adobe Sign is the restriction of adding only one email address for an Adobe Sign account. This can cause issues at times because Adobe Sign does not permit multiple signed accounts with the same email address."

"The solution's UI can be made simpler and easy to use so that I can have the option to make changes if needed."

"It works. I have no notes for improvement."

"The solution could always be more secure."

"It is hard to keep up with continuous improvements."

More Adobe Sign cons

"I could always use better security around the solution."

"Resolution from customer service and their response rate in resolving issues needs to be improved."

"The support is not accessible sometimes to African businesses."

"I would like for this solution to send me a copy of the signed document automatically."

"Some people are not that computer-literate, and people don't understand the concept of the digital signature."

"There are sometimes delays in user communication."

"DocuSign's mobile application could be better. It has some compatibility issues."

"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."

More DocuSign cons

Pricing and Cost Advice

"One area where there is room for improvement is the pricing of the entry-level plans. If you have minimal requirements for electronic signatures, the initial plans may not be suitable for SMBs as they may appear expensive. However, once you start using Adobe Sign, you can see a positive return on investment. Nonetheless, the pricing of the entry-level plans could be improved to cater to businesses with lower signing needs."

"Adobe Sign is not expensive, but it is premium-priced based on the specific features required. The value you get from the numerous features and free unlimited support, including expert advice, is worth considering when looking for value for money. Unlike licensed components, when you purchase Adobe Sign, you're not just buying support; hence, you won't be faced with any unexpected licensing costs for additional support."

"The free edition allows us to use the signature feature."

"As of now, there are no monthly expenses involved in the solution."

"The tool is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Government

14%

Financial Services Firm

University

Financial Services Firm

16%

Computer Software Company

12%

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about DocuSign eSignature?

We can structure the signature.

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What is your experience regarding pricing and costs for DocuSign eSignature?

The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...

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What needs improvement with DocuSign eSignature?

The support is not accessible sometimes to African businesses.

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Comparisons

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Compared 16% of the time

SignNow vs Adobe Sign

Compared 12% of the time

ShareFile vs Adobe Sign

Compared 11% of the time

OpenText Core Signature vs Adobe Sign

Compared 7% of the time

Dropbox Sign vs Adobe Sign

Compared 5% of the time

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SharePoint vs DocuSign

Compared 20% of the time

Dokobit vs DocuSign

Compared 13% of the time

Box Sign vs DocuSign

Compared 8% of the time

OpenText Core Signature vs DocuSign

Compared 8% of the time

SignNow vs DocuSign

Compared 7% of the time

More DocuSign Competitors

Product Reports

Buyer's Guide

eSignature (Electronic Signature)

April 2025

Download Adobe Sign product report

Buyer's Guide

DocuSign

April 2025

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Also Known As

Echosign

DocuSign eSignature, CoSign, DocuSign eNotary

Overview

Adobe Sign is a reliable and user-friendly digital signature solution that offers a range of customization options and robust security features and allows users to sign, send, and manage documents online. It's a cloud-based service that streamlines the signature process and reduces the need for physical paperwork.

Based on user reviews, Adobe Sign is highly regarded for its ease of use and integration with other Adobe products. Users appreciate the intuitive interface, which makes it easy to navigate and complete tasks quickly. The software offers a range of customization options, such as adding branding elements and creating templates, which users find helpful in personalizing their documents.

The platform uses encryption and authentication protocols to ensure that all documents are secure and comply with industry standards. Users can also set access controls and track document activity, providing an additional layer of protection and accountability.

Some users have reported occasional glitches and slow loading times, but these issues are generally minor and do not detract from the overall positive experience with the software.

Adobe

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

Docusign

Sample Customers

Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson

Buyer's Guide

Adobe Sign vs. DocuSign

April 2025

Free Report: Adobe Sign vs. DocuSign

Find out what your peers are saying about Adobe Sign vs. DocuSign and other solutions. Updated: April 2025.

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