Adobe Sign vs DocuSign comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Adobe Sign and DocuSign based on real PeerSpot user reviews.

Find out in this report how the two eSignature (Electronic Signature) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Adobe Sign vs. DocuSign Report (Updated: November 2023).
745,775 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"I would recommend this solution to other people. It is an easy-to-use solution and one of the best.""The most valuable aspect of Adobe Sign is not a single feature, but rather a combination of features. From a broad perspective, the failover system is particularly noteworthy. In the event that Adobe Sign experiences downtime, there are backup measures in place through Amazon AWS that ensure continuity. For instance, if one region experiences an outage, another region can take over seamlessly, which is a significant advantage.""Adobe Sign is a reliable product with good support and a continuous improvement process in place.""I give the stability a ten out of ten.""Regarding the most valuable feature of the solution, I would say that it is easy to use.""It makes it very easy to sign documents.""The ability to sign digitally is very convenient.""Adobe Sign is highly reliable and offers additional features such as 25-year retention filters and audit capabilities."

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"The solution is stable.""The solution is reasonably priced.""This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap.""This speeds up the sign-off process.""What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online.""Very convenient, saves dealing with hard copies of documents.""You can customize how you want to use the solution.""The most valuable feature of DocuSign is its ability to save time."

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"It works. I have no notes for improvement.""The price of the solution could improve for certain plans.""The solution's UI can be made simpler and easy to use so that I can have the option to make changes if needed.""The solution could always be more secure.""It is hard to keep up with continuous improvements.""I think that the performance could be better and so could the auto-updates when filling in new columns and information.""The support could improve in Adobe Sign.""One limitation of Adobe Sign is the restriction of adding only one email address for an Adobe Sign account. This can cause issues at times because Adobe Sign does not permit multiple signed accounts with the same email address."

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"Some people are not that computer-literate, and people don't understand the concept of the digital signature.""We'd like to have some integration with some of our IT services.""Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother.""There are sometimes delays in user communication.""I could always use better security around the solution.""DocuSign's mobile application could be better. It has some compatibility issues.""I would like for this solution to send me a copy of the signed document automatically.""It should automatically be datestamped beside the signature."

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Pricing and Cost Advice
  • "Adobe Sign is not expensive, but it is premium-priced based on the specific features required. The value you get from the numerous features and free unlimited support, including expert advice, is worth considering when looking for value for money. Unlike licensed components, when you purchase Adobe Sign, you're not just buying support; hence, you won't be faced with any unexpected licensing costs for additional support."
  • "As of now, there are no monthly expenses involved in the solution."
  • "The free edition allows us to use the signature feature."
  • "One area where there is room for improvement is the pricing of the entry-level plans. If you have minimal requirements for electronic signatures, the initial plans may not be suitable for SMBs as they may appear expensive. However, once you start using Adobe Sign, you can see a positive return on investment. Nonetheless, the pricing of the entry-level plans could be improved to cater to businesses with lower signing needs."
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    Questions from the Community
    Top Answer:The ability to sign digitally is very convenient.
    Top Answer:As of now, there are no monthly expenses involved in the solution.
    Top Answer:It works. I have no notes for improvement. I do not need any extra features.
    Top Answer:The most valuable feature of DocuSign is its ability to save time.
    Top Answer:We do need to pay an annual subscription. My understanding is it is not too expensive. I'd rate the affordability four out of ten, with ten being expensive. There are no extra costs involved.
    Top Answer:I found it a bit annoying in DocuSign when it came to moving the boxes around. It would be helpful if there were more AI involved to assist with positioning them correctly during the setup of sending… more »
    Average Words per Review
    Average Words per Review
    Also Known As
    DocuSign eSignature, CoSign, DocuSign eNotary
    Learn More

    Adobe Sign is a reliable and user-friendly digital signature solution that offers a range of customization options and robust security features and allows users to sign, send, and manage documents online. It's a cloud-based service that streamlines the signature process and reduces the need for physical paperwork.

    Based on user reviews, Adobe Sign is highly regarded for its ease of use and integration with other Adobe products. Users appreciate the intuitive interface, which makes it easy to navigate and complete tasks quickly. The software offers a range of customization options, such as adding branding elements and creating templates, which users find helpful in personalizing their documents.

    The platform uses encryption and authentication protocols to ensure that all documents are secure and comply with industry standards. Users can also set access controls and track document activity, providing an additional layer of protection and accountability.

    Some users have reported occasional glitches and slow loading times, but these issues are generally minor and do not detract from the overall positive experience with the software. 

    DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

    Learn more about Adobe Sign
    Learn more about DocuSign
    Sample Customers
    Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America
    Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
    Top Industries
    Computer Software Company25%
    Construction Company13%
    Consumer Goods Company13%
    Computer Software Company13%
    Insurance Company8%
    Financial Services Firm8%
    Computer Software Company13%
    Financial Services Firm9%
    Construction Company7%
    Company Size
    Small Business36%
    Large Enterprise64%
    Small Business28%
    Midsize Enterprise15%
    Large Enterprise56%
    Small Business38%
    Midsize Enterprise38%
    Large Enterprise25%
    Small Business32%
    Midsize Enterprise15%
    Large Enterprise53%
    Buyer's Guide
    Adobe Sign vs. DocuSign
    November 2023
    Find out what your peers are saying about Adobe Sign vs. DocuSign and other solutions. Updated: November 2023.
    745,775 professionals have used our research since 2012.

    Adobe Sign is ranked 2nd in eSignature (Electronic Signature) with 9 reviews while DocuSign is ranked 1st in eSignature (Electronic Signature) with 9 reviews. Adobe Sign is rated 9.2, while DocuSign is rated 8.4. The top reviewer of Adobe Sign writes "Effective failover capabilities, efficient support, and trusted brand". On the other hand, the top reviewer of DocuSign writes "A solution with the ability to save time for its users, but requires intervention from AI to rectify the flaws in its UI". Adobe Sign is most compared with OpenText Core Signature, Citrix RightSignature, Zoho Sign, SignNow and OneSpan Sign, whereas DocuSign is most compared with OpenText Core Signature, Conga Sign, Box Sign, Dropbox Sign and RPost RSign. See our Adobe Sign vs. DocuSign report.

    See our list of best eSignature (Electronic Signature) vendors.

    We monitor all eSignature (Electronic Signature) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.