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Adobe Sign vs DocuSign comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Sign
Ranking in eSignature (Electronic Signature)
3rd
Average Rating
9.4
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the eSignature (Electronic Signature) category, the mindshare of Adobe Sign is 9.2%, down from 12.0% compared to the previous year. The mindshare of DocuSign is 21.7%, down from 30.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Market Share Distribution
ProductMarket Share (%)
DocuSign21.7%
Adobe Sign9.2%
Other69.1%
eSignature (Electronic Signature)
 

Featured Reviews

LP
System Consultant at Freelancer
Efficient handling of feature updates and user management with supportive customer service
Adobe Sign is very easy to use, and anyone can easily understand and use it independently. If I teach them once, that's sufficient. They can easily grasp it by themselves, but I still make documentation every time I learn new key points or processes. I also create videos for easier access for all users on a common SharePoint site, where people can easily view the processes if they forget, which is beneficial after taking time off for vacations. The initial setup of Adobe Sign is very straightforward and not complex, making it easily understandable. The customer support team from Adobe is very responsible. Whenever I raise a request in Adobe Sign, especially regarding documents that miss content, they clearly explain that large documents sometimes cause issues, and recommend converting the document into a PDF file before sending it for signature, which resolved the issues we faced. They respond immediately whenever I raise a request.
AshishKumar13 - PeerSpot reviewer
Senior Consultant at a consultancy with 51-200 employees
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We heavily relied on Adobe Sign for signature workflows, Advanced Sharing method, tracking reports, creating products, and assigning accounts to new users."
"The ability to sign digitally is very convenient."
"Adobe Sign is highly reliable and offers additional features such as 25-year retention filters and audit capabilities."
"I would recommend this solution to other people. It is an easy-to-use solution and one of the best."
"The most valuable aspect of Adobe Sign is not a single feature, but rather a combination of features. From a broad perspective, the failover system is particularly noteworthy. In the event that Adobe Sign experiences downtime, there are backup measures in place through Amazon AWS that ensure continuity. For instance, if one region experiences an outage, another region can take over seamlessly, which is a significant advantage."
"Adobe Sign is a reliable product with good support and a continuous improvement process in place."
"Regarding the most valuable feature of the solution, I would say that it is easy to use."
"It makes it very easy to sign documents."
"You can customize how you want to use the solution."
"This speeds up the sign-off process."
"DocuSign is easy to use. I also like the document tracking features."
"I appreciate that I can see when they've viewed the document, when they've signed the document, and the status of the document, which is probably my favorite feature in DocuSign."
"The solution is stable."
"Very convenient, saves dealing with hard copies of documents."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"The solution is reasonably priced."
 

Cons

"The solution's UI can be made simpler and easy to use so that I can have the option to make changes if needed."
"The support could improve in Adobe Sign."
"One limitation of Adobe Sign is the restriction of adding only one email address for an Adobe Sign account. This can cause issues at times because Adobe Sign does not permit multiple signed accounts with the same email address."
"I think that the performance could be better and so could the auto-updates when filling in new columns and information."
"The solution could always be more secure."
"The UI has room for improvement."
"Last year we were informed that the integration between SharePoint and Adobe Sign was expiring in July 2024, prompting us to create a Power Automate flow to automate agreements in Adobe Sign using Power App and Power Automate flow inbuilt with the SharePoint site."
"It is hard to keep up with continuous improvements."
"There are sometimes delays in user communication."
"DocuSign's mobile application could be better. It has some compatibility issues."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"We'd like to have some integration with some of our IT services."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved."
"I could always use better security around the solution."
"I would like for this solution to send me a copy of the signed document automatically."
 

Pricing and Cost Advice

"As of now, there are no monthly expenses involved in the solution."
"One area where there is room for improvement is the pricing of the entry-level plans. If you have minimal requirements for electronic signatures, the initial plans may not be suitable for SMBs as they may appear expensive. However, once you start using Adobe Sign, you can see a positive return on investment. Nonetheless, the pricing of the entry-level plans could be improved to cater to businesses with lower signing needs."
"Adobe Sign is not expensive, but it is premium-priced based on the specific features required. The value you get from the numerous features and free unlimited support, including expert advice, is worth considering when looking for value for money. Unlike licensed components, when you purchase Adobe Sign, you're not just buying support; hence, you won't be faced with any unexpected licensing costs for additional support."
"The free edition allows us to use the signature feature."
"The tool is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
10%
Financial Services Firm
8%
University
7%
Financial Services Firm
14%
Computer Software Company
9%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Large Enterprise7
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What needs improvement with Adobe Sign?
I cannot answer how Adobe Sign can be improved now because I haven't worked with it in the last two months as I recently lost my job, so I need some time to look into that again.
What is your primary use case for Adobe Sign?
My use cases for Adobe Sign include working in NNE until April, where I played as an Adobe Enterprise Admin for global NNE. I acted as a middleman between Adobe Enterprise Support and Adobe Enterpr...
What advice do you have for others considering Adobe Sign?
I would recommend Adobe Sign to other people, probably Mikkel from NNE, whose initials are UKRG. I would definitely recommend Adobe Sign to other people. On a scale of 1-10, I rate Adobe Sign a 10.
What is your experience regarding pricing and costs for DocuSign eSignature?
Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have information about these details.
What needs improvement with DocuSign eSignature?
I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editi...
 

Comparisons

 

Also Known As

Echosign
DocuSign eSignature, CoSign, DocuSign eNotary
 

Overview

 

Sample Customers

Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America
Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Find out what your peers are saying about Adobe Sign vs. DocuSign and other solutions. Updated: December 2025.
879,371 professionals have used our research since 2012.