DocuSign vs Zoho Sign comparison

Docusign and Zoho are both solutions in the eSignature (Electronic Signature) category. Docusign is ranked #1 with an average rating of 8.0, while Zoho is ranked #10. Docusign holds a 27.4% mindshare in EAS, compared to Zoho’s 2.4% mindshare. Additionally, 100% of Docusign users are willing to recommend the solution, compared to 80% of Zoho users who would recommend it.

DocuSign

Read 12 DocuSign reviews

1,984 Views
1,706 Comparison Views

100% willing to recommend

Zoho Sign

Read 5 Zoho Sign reviews

261 Views
258 Comparison Views

80% willing to recommend

DocuSign

Zoho Sign

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Executive SummaryUpdated on Jun 29, 2025

DocuSign and Zoho Sign are competitors in the electronic signature solutions market, both aiming to streamline agreements and document workflows. While DocuSign tends to have the edge due to its extensive global recognition and comprehensive suite of features, Zoho Sign is a robust choice for small to medium-sized businesses, particularly because of its integration capabilities and pricing benefits.

Features: DocuSign provides advanced security and integration with a wide range of applications and customization across various industries. Zoho Sign's strengths include seamless integration with Zoho's suite of products, making it highly efficient for businesses using these applications, and its ease of use.

Room for Improvement:DocuSign could improve by offering more competitive pricing and simplifying some of its advanced features for less experienced users, and enhancing its customer service experience. Zoho Sign could enhance its security features, expand its integration beyond the Zoho ecosystem, and provide more customization options for diverse industries.

Ease of Deployment and Customer Service:DocuSign offers a well-defined deployment process with comprehensive support, suitable for larger enterprises. Zoho Sign, while also straightforward, is particularly efficient for those within the Zoho ecosystem and provides responsive customer support fitting for small to medium-sized businesses.

Pricing and ROI:DocuSign typically requires higher setup costs, supported by its advanced features and scalability, providing significant ROI for large enterprises. Zoho Sign offers competitive pricing, making it appealing for budget-conscious businesses while delivering good ROI for those utilizing Zoho’s integrated systems.

To learn more, read our detailed DocuSign vs. Zoho Sign Report (Updated: July 2025).

Buyer's Guide

DocuSign vs. Zoho Sign

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocuSign

Ranking in eSignature (Electronic Signature)

1st

Average Rating

8.6

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho Sign

Ranking in eSignature (Electronic Signature)

10th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 27.4%, down from 29.8% compared to the previous year. The mindshare of Zoho Sign is 2.4%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eSignature (Electronic Signature)

Featured Reviews

AshishKumar13

Senior Consultant at a consultancy with 51-200 employees

Advanced management and seamless integration improve document workflows

The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.

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MohamedShaheen

Finance Executive at Yugoslavian Furniture Co & Slovenian Furniture

Provides good integration and invoice facilities

I use the latest version of Zoho Sign. Zoho Sign is still improving because they send their announcements each month. I recommend people use Zoho Sign only if they have proper guidance from the people at Zoho. Else, it will be a big mess. Overall, I rate Zoho Sign a six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"DocuSign is easy to use. I also like the document tracking features."

"The solution is reasonably priced."

"Very convenient, saves dealing with hard copies of documents."

"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."

"The solution is stable."

"The most valuable feature of DocuSign is its ability to save time."

"You can customize how you want to use the solution."

"This speeds up the sign-off process."

More DocuSign pros

"The most valuable features of Zoho Sign are its integration and invoice facilities."

"It works very well, and its pricing is also good."

"It is a scalable solution."

"The solution is fairly easy to use since there are no complexities. Also, it has a good user interface, and even its support is good."

"I like that there is a hierarchy in sending the documentation."

Cons

"We'd like to have some integration with some of our IT services."

"I would like for this solution to send me a copy of the signed document automatically."

"If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved."

"It should automatically be datestamped beside the signature."

"The support is not accessible sometimes to African businesses."

"Some people are not that computer-literate, and people don't understand the concept of the digital signature."

"DocuSign's mobile application could be better. It has some compatibility issues."

"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."

More DocuSign cons

"I think that it would be a good improvement if one could chat with Zoho or DocuSign...In short, the tool cannot currently let me communicate or talk with it via chat."

"The solution limits the number of contracts one can sign."

"They send the contract out with default templates, and we need to be able to adjust the templates as we would like."

"Because not everyone uses it, it's difficult to get it adopted. When you send someone something and it's a DocuSign, they go, "Okay, this is legit." When you use any of the other ones, people are like, "Oh! What is this?" I don't know if that's a branding issue or something else."

"Zoho Sign has to be made more user friendly."

Pricing and Cost Advice

"The tool is expensive."

"Overall, I feel the solution's pricing is good."

"The solution's price is reasonable."

"Zoho Sign is expensive compared to other software and charges AED 120 per user for a month."

"It's significantly cheaper than DocuSign."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Government

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about DocuSign eSignature?

We can structure the signature.

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What is your experience regarding pricing and costs for DocuSign eSignature?

The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...

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What needs improvement with DocuSign eSignature?

The support is not accessible sometimes to African businesses.

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Comparisons

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Compared 2% of the time

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Compared 30% of the time

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Compared 30% of the time

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Product Reports

Buyer's Guide

DocuSign

July 2025

Download DocuSign product report

Buyer's Guide

eSignature (Electronic Signature)

July 2025

Download Zoho Sign product report

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary

No data available

Overview

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

Docusign

Zoho Sign is a highly-rated electronic signature software that provides a variety of features and integrations. Its user-friendly interface, advanced security measures, customizable templates and workflows, mobile app, and excellent customer support make it an efficient and reliable solution for businesses.

Zoho Sign is a service that lets you digitally sign and verify legally binding documents without the hassles of transporting paper documents. It is quick, easy, and works from any location and on any device.

Zoho

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson

Revision Energy, Pepperstone, Proteomics Consulting, Logitek, Altus, University of Seville

Buyer's Guide

DocuSign vs. Zoho Sign

July 2025

Free Report: DocuSign vs. Zoho Sign

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