TeamViewer Pilot [EOL] vs TeamViewer Tensor comparison

TeamViewer Pilot [EOL] and TeamViewer Tensor are both solutions in the Remote Access category. TeamViewer Pilot [EOL] is ranked #37, while TeamViewer Tensor is ranked #9. TeamViewer Pilot [EOL] holds a 0.6% mindshare in VUS, compared to TeamViewer Tensor’s 3.6% mindshare. Additionally, 100% of TeamViewer Pilot [EOL] users are willing to recommend the solution, compared to 100% of TeamViewer Tensor users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 19, 2026

TeamViewer Tensor and TeamViewer Pilot [EOL] are both positioned in the remote support and augmented reality assistance sector. Tensor has an advantage due to its scalability and enterprise-level features, whereas Pilot [EOL] is recognized for its specialized AR support.

Features: TeamViewer Tensor provides enterprise-level security, integrated compliance, and remote management, catering to large businesses. On the other hand, TeamViewer Pilot [EOL] focuses on augmented reality, delivering real-time visual guidance, excellent for interactive support environments, and setting itself apart with hands-on task assistance.

Ease of Deployment and Customer Service: TeamViewer Tensor integrates seamlessly within existing IT ecosystems, offering robust customer service and technical support suited for corporate needs. TeamViewer Pilot [EOL] stands out with its user-friendly and quick setup with standard AR devices, yet it offers limited enterprise-level support.

Pricing and ROI: TeamViewer Tensor has a higher initial setup cost driven by its extensive feature set and scalability, promising substantial ROI through improved operational efficiency. TeamViewer Pilot [EOL] has a lower initial cost with its AR capabilities, offering high-value returns on niche tasks.

To learn more, read our detailed TeamViewer Pilot [EOL] vs. TeamViewer Tensor Report (Updated: March 2026).

Buyer's Guide

TeamViewer Pilot [EOL] vs. TeamViewer Tensor

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.9%, down from 9.6% compared to the previous year. The mindshare of TeamViewer Pilot [EOL] is 0.6%, up from 0.3% compared to the previous year. The mindshare of TeamViewer Tensor is 3.6%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	8.9%
TeamViewer Tensor	3.6%
TeamViewer Pilot	0.6%
Other	86.9%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is not overly complex or difficult."

"The solution is stable."

"Its price is reasonable. It is a part of our M365 suite."

"The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location."

"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"

"Overall, the stability is good."

"It is absolutely a positive investment."

"If you need only to load a specific profile and you don't have deep security functionalities, et cetera, Intune is very nice and good."

More Microsoft Intune pros

"It's easy enough to use."

"Technical support has good responsiveness."

"The most valuable feature of TeamViewer Tensor is the remote access."

"This product is very simple to use and you can connect whether you are behind a firewall or not."

"Remote desktop sharing is one valuable feature of the solution."

Cons

"There's quite a lot of development that they can do within their Intune dashboard. I think there are too many lines hyperlinked to move you around. Others, in contrast, give you a simple dashboard and an intuitive administrative walkthrough."

"Reporting could be improved. It needs to be more expensive and robust."

"I switched away from Microsoft Intune because it cannot manage the MacBook very well."

"In Microsoft Intune, there is significant slowness, and there needs to be more logs when we deploy software, parameters, or scripts to troubleshoot problems and errors in the interface, workstations, and Android devices."

"Microsoft Intune needs to improve the initial login process."

"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."

"I find the price for Microsoft Intune too high, which represents an area for improvement in Microsoft's pricing model."

"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."

More Microsoft Intune cons

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The location markings can appear incorrectly."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

"The solution could include more AI (Artificial Intelligence)."

Pricing and Cost Advice

"For organizations that are a Microsoft shop, the pricing is compelling."

"All security solutions worldwide are expensive. Microsoft has allowed a small scale of features within Microsoft Intune for cost-efficient solutions. If you want the full suite, you need to invest more to gain better security features."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"I rate Intune five out of 10 for pricing. It's expensive."

"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

More Microsoft Intune pricing and cost advice

"It is not an expensive product."

"We pay for the licensing monthly."

"The pricing is a little bit on the higher side."

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

No data available

Manufacturing Company

14%

Computer Software Company

12%

Comms Service Provider

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	123
Midsize Enterprise	53
Large Enterprise	166

No data available

Questions from the Community

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Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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Product Reports

Buyer's Guide

Microsoft Intune

February 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2026

Download TeamViewer Pilot [EOL] product report

Buyer's Guide

Remote Access

March 2026

Download TeamViewer Tensor product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

GE Oil & Gas, Android Police, Smartlaunch

Buyer's Guide

TeamViewer Pilot [EOL] vs. TeamViewer Tensor

March 2026

Free Report: TeamViewer Pilot [EOL] vs. TeamViewer Tensor

Find out what your peers are saying about TeamViewer Pilot [EOL] vs. TeamViewer Tensor and other solutions. Updated: March 2026.

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