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LogMeIn Rescue vs TeamViewer Tensor comparison

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LogMeIn Logo
2,445 views|1,858 comparisons
TeamViewer Logo
6,514 views|4,496 comparisons
Featured Review
Buyer's Guide
Remote Access
June 2022
Find out what your peers are saying about Citrix, TeamViewer, Microsoft and others in Remote Access. Updated: June 2022.
610,812 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.""They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.""The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

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"This product is very simple to use and you can connect whether you are behind a firewall or not."

More TeamViewer Tensor Pros →

Cons
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.""Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that.""Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

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"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

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Pricing and Cost Advice
  • "I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
  • More LogMeIn Rescue Pricing and Cost Advice →

  • "The pricing is a little bit on the higher side."
  • More TeamViewer Tensor Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a… more »
    Top Answer:I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But… more »
    Top Answer:The solution definitely needs better integration. Reporting is also another part that is lacking. It needs better integration with other CRM products and things like that. We use other products from… more »
    Top Answer:The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control… more »
    Top Answer:This product is very simple to use and you can connect whether you are behind a firewall or not.
    Top Answer:The pricing is a little bit on the higher side.
    Ranking
    10th
    out of 34 in Remote Access
    Views
    2,445
    Comparisons
    1,858
    Reviews
    2
    Average Words per Review
    2,673
    Rating
    9.0
    8th
    out of 34 in Remote Access
    Views
    6,514
    Comparisons
    4,496
    Reviews
    1
    Average Words per Review
    314
    Rating
    9.0
    Comparisons
    Learn More
    Overview

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

    Free Trial

    TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

    Offer
    Learn more about LogMeIn Rescue
    Learn more about TeamViewer Tensor
    Sample Customers
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    GE Oil & Gas, Android Police, Smartlaunch
    Top Industries
    REVIEWERS
    Healthcare Company43%
    Retailer29%
    Translation And Localization Position14%
    Manufacturing Company14%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider16%
    Construction Company6%
    Government5%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider17%
    Manufacturing Company8%
    Government6%
    Company Size
    REVIEWERS
    Small Business80%
    Midsize Enterprise10%
    Large Enterprise10%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise20%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise22%
    Large Enterprise52%
    Buyer's Guide
    Remote Access
    June 2022
    Find out what your peers are saying about Citrix, TeamViewer, Microsoft and others in Remote Access. Updated: June 2022.
    610,812 professionals have used our research since 2012.

    LogMeIn Rescue is ranked 10th in Remote Access with 2 reviews while TeamViewer Tensor is ranked 8th in Remote Access with 1 review. LogMeIn Rescue is rated 9.0, while TeamViewer Tensor is rated 9.0. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, the top reviewer of TeamViewer Tensor writes "Easy to configure, connects reliably, and allows us to perform administrative support tasks". LogMeIn Rescue is most compared with LogMeIn Central, TeamViewer, GoToAssist, Microsoft Remote Desktop Services and Splashtop Remote Support, whereas TeamViewer Tensor is most compared with TeamViewer, BeyondTrust Remote Support, TeamViewer Pilot and Microsoft Remote Desktop Services.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.