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LogMeIn Rescue vs TeamViewer Tensor comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
301
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Rescue
Ranking in Remote Access
18th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
TeamViewer Tensor
Ranking in Remote Access
7th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.7%, down from 10.0% compared to the previous year. The mindshare of LogMeIn Rescue is 1.8%, down from 2.2% compared to the previous year. The mindshare of TeamViewer Tensor is 5.6%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.7%
TeamViewer Tensor5.6%
LogMeIn Rescue1.8%
Other82.9%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Aditya Chhibber - PeerSpot reviewer
Easy setup and effective support
I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…
IW
A cost-effective cloud solution to work on multiple devices
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
"Microsoft Intune has definitely reduced management burdens."
"A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves."
"Great for software update needs, operating system version updates, and security policy enforcement."
"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."
"Intune's unified endpoint management platform is invaluable."
"The thing I appreciate most about Microsoft Intune is that the management of the devices was very simplified."
"The thing I appreciate most about Microsoft Intune is that the management of the devices was very simplified. We have all machines connected to it at all times, whether they are in the office or working from home."
"Ability to save a permanent remote connection, hold, and/or transfer."
"​The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away.​"
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"​Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
 

Cons

"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."
"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."
"It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement. I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console."
"While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency."
"More integration with monitoring tools is needed."
"There were several bugs with stability."
"I would like to see Intune improve its handling of hybrid domain joins."
"No option to do end-to-en macOS management. Slow implementation of policies."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"​The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"The solution’s pricing could be improved."
"​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​"
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The solution could include more AI (Artificial Intelligence)."
 

Pricing and Cost Advice

"Microsoft Intune is available for individual purchase at a low per-device cost."
"Microsoft Intune is expensive."
"Intune is included with our F3 and E5 licenses."
"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."
"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."
"It is expensive. The cost depends on the license that we choose."
"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."
"No one can compete with Microsoft when it comes to price, and the features it is offering."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"It's definitely worth the value."
"The pricing is worth the value."
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"The pricing is a little on the higher side, though.​"
"It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
"Look at the different plans they have. Do not pay for a plan you do not need.​"
"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
"The pricing is a little bit on the higher side."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Manufacturing Company
19%
Computer Software Company
10%
Financial Services Firm
7%
Comms Service Provider
6%
Computer Software Company
15%
Manufacturing Company
13%
Government
6%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about LogMeIn Rescue?
LogMeIn is a remote tool that I use for remote solutions.
What is your experience regarding pricing and costs for LogMeIn Rescue?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What needs improvement with LogMeIn Rescue?
The solution’s pricing could be improved.
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer Tensor?
The most valuable feature of TeamViewer Tensor is the remote access.
What needs improvement with TeamViewer Tensor?
At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
GE Oil & Gas, Android Police, Smartlaunch
Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer Tensor and other solutions. Updated: September 2025.
867,676 professionals have used our research since 2012.