LogMeIn Rescue vs TeamViewer Tensor comparison

GoTo and TeamViewer are both solutions in the Remote Access category. GoTo is ranked #13 with an average rating of 9.0, while TeamViewer is ranked #6 with an average rating of 8.5. GoTo holds a 1.9% mindshare in VUS, compared to TeamViewer’s 6.1% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and TeamViewer Tensor are both remote support solutions popular among tech buyers. Users report that LogMeIn Rescue has superior pricing and customer support, while TeamViewer Tensor is valued for its advanced features and perceived as worth the higher price.

Features: LogMeIn Rescue is praised for its ease of use, screen sharing quality, and straightforward deployment. TeamViewer Tensor offers robust integrations, advanced security features, and comprehensive support, making it preferable for organizations needing extensive functionality.

Room for Improvement: Users of LogMeIn Rescue mention the need for a more modern user experience, better mobile support, and improved session stability. TeamViewer Tensor users suggest enhancements in session performance, stability on lower bandwidths, and faster customer service response times.

Ease of Deployment and Customer Service: LogMeIn Rescue is noted for its straightforward deployment and responsive customer service. TeamViewer Tensor also receives positive feedback for deployment ease but has mixed reviews regarding customer service responsiveness.

Pricing and ROI: LogMeIn Rescue is considered cost-effective with favorable ROI and lower setup costs. TeamViewer Tensor, while more expensive, is valued for its advanced feature set and resultant ROI, justifying the higher price for those needing its specific capabilities.

To learn more, read our detailed LogMeIn Rescue vs. TeamViewer Tensor Report (Updated: June 2025).

Buyer's Guide

LogMeIn Rescue vs. TeamViewer Tensor

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.4% compared to the previous year. The mindshare of TeamViewer Tensor is 6.1%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."

"Fortunately, now everything is streamlined into a single, unified platform."

"The most valuable feature is the policy CSPs."

"It has improve our organization through the remote management of non-domain joined devices."

"Autopilot is a great feature. Most users are looking for a zero-touch deployment."

"It works pretty well for us."

"It is user-friendly, and the performance is also good. It is a convenient product"

"The automatic patching is the most valuable feature of Intune."

More Microsoft Intune pros

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."

"it's very easy to use, it's very efficient."

"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."

"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

More LogMeIn Rescue pros

"Remote desktop sharing is one valuable feature of the solution."

"The most valuable feature of TeamViewer Tensor is the remote access."

"This product is very simple to use and you can connect whether you are behind a firewall or not."

Cons

"I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed."

"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."

"They should make it easier to order it, however, that's generally true for everything from Microsoft."

"Intune endpoint analytics can be challenging."

"One thing that could be better in Microsoft Intune is the file size, as it is quite large at times."

"There needs to be more support for Mac operating systems."

"The solution needs to improve reporting. Sometimes, it shows double or triple entries of the same thing, which affects the count's accuracy. Also, some applications onboarded in Microsoft Intune do not get updated. When we look for solutions online, there is often no clear answer."

"We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate. We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices."

More Microsoft Intune cons

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"The solution’s pricing could be improved."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

More LogMeIn Rescue cons

"The solution could include more AI (Artificial Intelligence)."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

Pricing and Cost Advice

"This cost is approximately $30 USD per user per month."

"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."

"The tool is cheaper than our company's other MDM tools."

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

"I have no comment on pricing of the solution."

"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."

"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."

"Microsoft Intune is available for individual purchase at a low per-device cost."

More Microsoft Intune pricing and cost advice

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Look at the different plans they have. Do not pay for a plan you do not need."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The rescue model is licensed by user."

"The pricing is worth the value."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

More LogMeIn Rescue pricing and cost advice

"The pricing is a little bit on the higher side."

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Educational Organization

Manufacturing Company

17%

Computer Software Company

11%

Financial Services Firm

Real Estate/Law Firm

Computer Software Company

15%

Manufacturing Company

11%

Government

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What do you like most about TeamViewer Tensor?

The most valuable feature of TeamViewer Tensor is the remote access.

See all answers

What needs improvement with TeamViewer Tensor?

At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...

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Comparisons

Jamf Pro vs Microsoft Intune

Compared 11% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 7% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

TeamViewer vs LogMeIn Rescue

Compared 20% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 13% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

More LogMeIn Rescue Competitors

TeamViewer vs TeamViewer Tensor

Compared 86% of the time

BeyondTrust Remote Support vs TeamViewer Tensor

Compared 4% of the time

Splashtop Remote Support vs TeamViewer Tensor

Compared 2% of the time

Microsoft Remote Desktop Services vs TeamViewer Tensor

Compared 1% of the time

TeamViewer Pilot vs TeamViewer Tensor

Compared 1% of the time

More TeamViewer Tensor Competitors

Product Reports

Buyer's Guide

Microsoft Intune

June 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

June 2025

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

June 2025

Download TeamViewer Tensor product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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GoTo

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

GE Oil & Gas, Android Police, Smartlaunch

Buyer's Guide

LogMeIn Rescue vs. TeamViewer Tensor

June 2025

Free Report: LogMeIn Rescue vs. TeamViewer Tensor

Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer Tensor and other solutions. Updated: June 2025.

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