We performed a comparison between LogMeIn Rescue and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"Has an easy way to remote on to a remote computer without having prior access to it."
"The time it takes to troubleshoot one of our users is cut significantly."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"They need to improve their technical support."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while TeamViewer Tensor is ranked 9th in Remote Access with 4 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer Tensor is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and Splashtop Remote Support. See our LogMeIn Rescue vs. TeamViewer Tensor report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
