Spiceworks and SysAid compete in the IT service management category, with SysAid having the upper hand due to its comprehensive IT management features and customizable options.
Features: Spiceworks provides a free help desk and inventory management system ideal for small to medium-sized businesses. It offers a simple interface, network inventory capabilities, and community support. SysAid, however, includes advanced IT management features such as change management and a self-service portal, with strong customization capabilities and integration with other systems.
Room for Improvement: Spiceworks could improve its reporting features, enhance network scanning accuracy, and offer better scalability for larger enterprises. Users find the ticketing system basic and expect more powerful monitoring tools. SysAid needs to enhance mobile accessibility, reporting functionalities, and user training resources, with suggestions for an improved Knowledge Base and a more intuitive user interface.
Ease of Deployment and Customer Service: Spiceworks is primarily an on-premises solution known for its active community-based support, though it lacks direct technical assistance. SysAid offers both on-premises and cloud deployment options, with praised technical support and extensive customization features, although users recommend faster support response times.
Pricing and ROI: Spiceworks’ free offering appeals to budget-conscious organizations, presenting significant ROI despite the setup and learning time. SysAid provides competitive pricing and strong value relative to other enterprise solutions, delivering favorable ROI through its robust feature set.
| Product | Market Share (%) |
|---|---|
| Spiceworks | 1.6% |
| SysAid | 1.1% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
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