We performed a comparison between Spiceworks and SysAid based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It's easy to understand."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Spiceworks is generic and free."
"All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on."
"The solution can scale."
"The simplicity of the solution is excellent."
"Sometimes, it can be difficult to integrate what you need."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Currently, SysAid does not have a mobile application."
"We would like them to approve the security functionalities, e.g., management security features."
"Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that."
Spiceworks is ranked 26th in Help Desk Software with 3 reviews while SysAid is ranked 15th in Help Desk Software with 3 reviews. Spiceworks is rated 6.0, while SysAid is rated 8.0. The top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". On the other hand, the top reviewer of SysAid writes "The change management software gives us workflows and allows for an approval process". Spiceworks is most compared with Zabbix, SolarWinds NPM, Lansweeper, JIRA Service Management and Datadog, whereas SysAid is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, SCSM and BMC Helix ITSM. See our Spiceworks vs. SysAid report.
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