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Spiceworks vs SysAid comparison

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4,272 views|2,714 comparisons
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1,572 views|902 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Spiceworks and SysAid based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Spiceworks vs. SysAid report (Updated: September 2022).
633,572 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"It's easy to understand.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.""Spiceworks is generic and free."

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"All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on.""The solution can scale.""The simplicity of the solution is excellent."

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"Sometimes, it can be difficult to integrate what you need.""Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""Since Spiceworks is a free tool, it's not very scriptable or customizable."

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"Currently, SysAid does not have a mobile application.""We would like them to approve the security functionalities, e.g., management security features.""Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that."

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Pricing and Cost Advice
  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • More Spiceworks Pricing and Cost Advice →

  • "SysAid is a good solution, especially from a pricing perspective."
  • "We saw our investment back at the end of year one."
  • More SysAid Pricing and Cost Advice →

    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    633,572 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Spiceworks is generic and free.
    Top Answer:Since Spiceworks is a free tool, it's not very scriptable or customizable.
    Top Answer:We're using Spiceworks mainly for infrastructure monitoring.
    Top Answer:The simplicity of the solution is excellent.
    Top Answer:The pricing is very good. It's an affordable tool in comparison to other market leaders.
    Top Answer:In terms of the main ITSM tool, the product is not good at automation which is the main reason we are looking for a different option and migrating away from it. Monitoring in our organization needs… more »
    out of 56 in Help Desk Software
    Average Words per Review
    out of 56 in Help Desk Software
    Average Words per Review
    Learn More
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

    Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

    Learn more about Spiceworks
    Learn more about SysAid
    Sample Customers
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
    Top Industries
    Manufacturing Company17%
    Construction Company10%
    Educational Organization7%
    Transportation Company7%
    Computer Software Company20%
    Comms Service Provider16%
    Educational Organization6%
    Computer Software Company20%
    Comms Service Provider17%
    Company Size
    Small Business52%
    Midsize Enterprise30%
    Large Enterprise18%
    Small Business32%
    Midsize Enterprise17%
    Large Enterprise51%
    Small Business38%
    Midsize Enterprise13%
    Large Enterprise50%
    Small Business28%
    Midsize Enterprise21%
    Large Enterprise52%
    Buyer's Guide
    Spiceworks vs. SysAid
    September 2022
    Find out what your peers are saying about Spiceworks vs. SysAid and other solutions. Updated: September 2022.
    633,572 professionals have used our research since 2012.

    Spiceworks is ranked 26th in Help Desk Software with 3 reviews while SysAid is ranked 15th in Help Desk Software with 3 reviews. Spiceworks is rated 6.0, while SysAid is rated 8.0. The top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". On the other hand, the top reviewer of SysAid writes "The change management software gives us workflows and allows for an approval process". Spiceworks is most compared with Zabbix, SolarWinds NPM, Lansweeper, JIRA Service Management and Datadog, whereas SysAid is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, SCSM and BMC Helix ITSM. See our Spiceworks vs. SysAid report.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.