SysAid vs Xurrent comparison

SysAid and Xurrent are both solutions in the IT Service Management (ITSM) category. SysAid is ranked #19 with an average rating of 8.0, while Xurrent is ranked #17 with an average rating of 8.0. SysAid holds a 1.6% mindshare in ISM, compared to Xurrent’s 1.3% mindshare. Additionally, 90% of SysAid users are willing to recommend the solution, compared to 100% of Xurrent users who would recommend it.

SysAid

Read 10 SysAid reviews

850 Views
595 Comparison Views

90% willing to recommend

Xurrent

Read 4 Xurrent reviews

665 Views
658 Comparison Views

100% willing to recommend

SysAid

Xurrent

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 26, 2025

SysAid and Xurrent are competing IT management solutions, with SysAid having an advantage in pricing and customer support, while Xurrent stands out with advanced features that many find justify its cost.

Features: SysAid offers robust IT management, asset tracking, and automation capabilities. Xurrent provides a comprehensive feature set with advanced analytics, customizable dashboard tools, and deeper insights, catering well to complex IT infrastructure needs.

Ease of Deployment and Customer Service: SysAid deployment is straightforward with strong customer service for seamless integration. Xurrent offers intricate deployment options for scalable enterprise environments with a steeper learning curve but compensates with responsive, knowledgeable customer service.

Pricing and ROI: SysAid offers a lower setup cost, making it a budget-friendly option with quicker ROI through operational efficiencies. Xurrent incurs a higher initial investment but provides significant ROI with enhanced functionality and performance, appealing to enterprises seeking long-term value and scalability.

To learn more, read our detailed SysAid vs. Xurrent Report (Updated: December 2025).

Buyer's Guide

SysAid vs. Xurrent

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SysAid

Ranking in IT Service Management (ITSM)

19th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Help Desk Software (21st)

Xurrent

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the IT Service Management (ITSM) category, the mindshare of SysAid is 1.6%, up from 0.7% compared to the previous year. The mindshare of Xurrent is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Xurrent	1.3%
SysAid	1.6%
Other	97.1%

IT Service Management (ITSM)

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team

SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage."

"SysAid is more user-friendly, and its configuration is easier than other tools."

"The simplicity of the solution is excellent."

"The solution can scale."

"All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on."

"The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us."

"The service desk automation and orchestration are very good. We are implementing it at the moment. We implemented it for two of our applications already for our CRM. Whenever there's a change in the CRM, it will automate them into SysAid as well. We have two workflows from our CRM into SysAid, which is very helpful. Overall, we're very happy with the workflow."

"It tracks everything that the technicians are doing. We can account for time and manage resources."

More SysAid pros

"It offers a comprehensive set of features without requiring additional payments for each feature."

"I like their request management as well as their project management."

"The solution is highly stable."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

Cons

"The administrative side of the user interface could be a little more user-friendly. It is easier for me to export our reports into Excel, then do a server retrieval and get the information. Whereas, to do a report, you have to go through a configuration type of process, which is kind of difficult and complicated. I have been using this solution for two years now and I still haven't gotten the hang of the reports."

"SysAid has fewer AI features compared to other tools."

"Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that."

"Currently, SysAid does not have a mobile application."

"We would like them to approve the security functionalities, e.g., management security features."

"Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help."

"There is a learning curve for the users."

"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function."

More SysAid cons

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"Asset Discovery is a feature that should be added."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

Pricing and Cost Advice

"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."

"SysAid is a good solution, especially from a pricing perspective."

"We saw our investment back at the end of year one."

"The pricing of SysAid is less than its competitors."

"The pricing is expensive."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"It is the most affordable because it is priced per month per user."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

10%

Comms Service Provider

Performing Arts

Computer Software Company

17%

Healthcare Company

Energy/Utilities Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	4

No data available

Questions from the Community

What do you like most about SysAid?

SysAid is more user-friendly, and its configuration is easier than other tools.

See all answers

What needs improvement with SysAid?

With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.

See all answers

What advice do you have for others considering SysAid?

Our customers use the enterprise edition and the standard edition of SysAid. We provide local support, but there are some things we have to escalate to SysAid. When we need support, we use their su...

See all answers

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

See all answers

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

Comparisons

ServiceNow vs SysAid

Compared 29% of the time

ManageEngine ServiceDesk Plus vs SysAid

Compared 19% of the time

HaloITSM vs SysAid

Compared 19% of the time

Teamwork vs SysAid

Compared 6% of the time

More SysAid Competitors

ServiceNow vs Xurrent

Compared 48% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 21% of the time

Freshservice vs Xurrent

Compared 10% of the time

HaloITSM vs Xurrent

Compared 8% of the time

Zendesk vs Xurrent

Compared 6% of the time

More Xurrent Competitors

Product Reports

Buyer's Guide

SysAid

December 2025

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Buyer's Guide

Xurrent

December 2025

Download Xurrent product report

Also Known As

No data available

4me

Overview

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. Whether you're an SMB or an Enterprise, SysAid offers a customizable IT service delivery platform tailored to your unique needs, ensuring optimal performance and ROI at every stage of growth.

SysAid

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent

Sample Customers

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank

Information Not Available

Buyer's Guide

SysAid vs. Xurrent

December 2025

Free Report: SysAid vs. Xurrent

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