ServiceNow IT Operations Management vs Stackify comparison

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Oct 9, 2024

Stackify and ServiceNow IT Operations Management compete in the IT operations management category. ServiceNow seems to have the upper hand with its comprehensive features, though this comes at a higher cost.

Features: Stackify offers real-time application performance management, error tracking, and robust log management. ServiceNow provides IT infrastructure management, change monitoring, and automation capabilities.

Room for Improvement: Stackify could enhance its scalability, integration options, and analytical tools. ServiceNow can improve its user interface, simplify deployment processes, and reduce its complexity.

Ease of Deployment and Customer Service: Stackify is known for straightforward deployment and responsive customer support. ServiceNow, while more complex, offers extensive training and resources to support larger organizations.

Pricing and ROI: Stackify provides competitive pricing with a fast return on investment. ServiceNow requires a higher initial investment but offers significant long-term savings through robust IT management.

To learn more, read our detailed ServiceNow IT Operations Management vs. Stackify Report (Updated: September 2026).

ServiceNow IT Operations Management vs. Stackify

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)

Stackify

Ranking in IT Infrastructure Monitoring

68th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (62nd), Log Management (56th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. The mindshare of Stackify is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
Stackify	0.7%
Other	98.2%

IT Infrastructure Monitoring

Featured Reviews

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Moses Arigbede

Head of DevOps at Partsimony

Easy to set up with great custom dashboards but needs to improve non-.NET infrastructure

They need to improve non-.NET infrastructure. We always had difficulty when it comes to reporting or metrics that come from Linux operating systems and Docker containers. For anything that runs within the Unix environment, we always had problems with them, however, if it was a document-based application, Stackify was 100%, it gave everything. Now, the aggregation agent, the metric agent for Stackify for Linux, collects everything. When I say everything, I mean, everything. It collects so much information that we now started to term it as useless data as all that ingestion will just come in and overwhelm your log retention limit for the month and really this spike up your cost at the end of the month. You'll need to do a lot in order to train down the data coming in from all your Linux environments, to get to what you really need, which actually takes some time as well. I would like to be able to see metrics about individual running containers on the host machines. Stackify has not really gotten that right, as far as I'm concerned. Netdata has done a better job and New Relic has also done a better job. They need to improve on that. We need to be able to see the individual resource usage of containers running within a particular host.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"ServiceNow IT Operations Management is a stable product."

"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

"You can improve integrations of the operation with the solution."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

More ServiceNow IT Operations Management pros

"The performance dashboard and the accurate level of details are beneficial."

"The solution is stable and reliable."

"What stood out to us were the metrics and granular details we received."

"The filter feature on Stackify is one of the features I found valuable. It's awesome. When I want to get the application logs, the solution gives me many filters. For example, if I want to get logs from my test environment, the option is there for me to select the environment from Stackify, and you can also select the particular application, and you'll see the information you need there. The filter feature alone and the fact that Stackify offers a lot of different filters is what I like the most about the solution because I've used other tools with the filter feature, but the filtering was very difficult, versus Stackify that has good filtering. On Stackify, you can filter the information by the last one hour, or the last four hours, and you can also select the date range and specify the timestamp, then the solution will give you the information based on the date range you specified. Another feature I found valuable on Stackify is its rating feature because it tells you how your application is faring. For example, a rating of A means excellent, while a rating of F means very bad, or that your application is not doing well at all. The ratings are from A to F. I also like that Stackify helps you in terms of load management because the solution gives you information on overutilized resources. These are the most valuable features of the solution."

"The deployment is very fast."

"We switched from New Relic and Loggly as it provides us more info at a lower price."

"My advice to anyone who wants to use Stackify is to go for it because my experience with it is good."

"Within few hours of install we've identify the source of issue we've been investigating for few days and couldn't pin point."

More Stackify pros

Cons

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."

"In providing for customers, I think that the cost of ServiceNow is quite high."

"At times, it got cumbersome from the project management perspective."

"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."

"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."

"The vendor support rates between five to six because it takes a lot of time to get issues resolved, whether minor or major. For minor issues, the team takes a month's time to provide a fix."

"The initial setup phase was hard and could be made easier."

More ServiceNow IT Operations Management cons

"It should be easily scalable and configurable in different instances."

"Better mobile support."

"It's not easy to set up. It's hard especially for juniors to understand."

"Another improvement would be the agent memory utilization, which led to our recent reevaluation."

"I've not used Stackify for a while, and I'm currently using a solution now that's not as good as Stackify. Among the solutions I've been using so far, Stackify has been one of the best for me, but there's always room for improvement. For example, I don't know if it's just me, but when I try to get the log from Stackify, sometimes it doesn't appear in real-time. It takes a few minutes before the logs appear. When I redeploy my solution and the application starts, I don't see the logs immediately, and it would take two to three minutes before I see the logs. I don't know if other customers have a similar experience. It's the wait time for the logs to appear that's a concern for me, could be improved, and is what the Stackify team should be looking into. In terms of any additional feature that I'd like added to the solution, I'm not sure if Stackify has a way to export logs out. I've been trying to do it. On the solution, you can click on a spiral-like icon and it shows you the entire error, and I'd prefer an export button that would let me download the error and save that into a text file, for example, so it'll be available on my local machine for me to reference it, especially because the log keeps going and as you're using the solution, the system keeps pushing messages on to Stackify, so if I'm looking at a particular error at 12:05 PM, for example, by the time I go back to my system and would like to revisit the error at 12:25 PM, on Stackify, the logs would have gone past that level and I won't see it again which makes it difficult. When you now go back to that timestamp, you don't tend to see it immediately, but if the solution had an export feature for me to save that particular error information on my local machine for reference at a later time, I won't have to go back to Stackify. I just go to that log, specifically to that particular export that I've received on my local machine. I can get it and review it, and it would be easier that way versus me going back to Stackify to find that particular error and request that particular information."

"I would like to be able to see metrics about individual running containers on the host machines."

"I'm looking to see more performance tools, but heard that they are going to release some."

"When I redeploy my solution and the application starts, I don't see the logs immediately, and it would take two to three minutes before I see the logs."

More Stackify cons

Pricing and Cost Advice

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"It has different subscription models."

"The cost of ServiceNow is much higher."

"The solution is costly compared to the products offered by its competitors."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

More ServiceNow IT Operations Management pricing and cost advice

"The price is variable. It depends on how much data we have received in that particular month. Usually, it goes up to $2,000, or, at times, $3,000 USD per month."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Construction Company

19%

Comms Service Provider

19%

Outsourcing Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

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Comparisons

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Compared 3% of the time

IBM Turbonomic vs ServiceNow IT Operations Management

Compared 3% of the time

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Compared 7% of the time

OpenText SiteScope vs Stackify

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Dynatrace vs Stackify

Compared 5% of the time

OpenText Real User Monitoring vs Stackify

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Splunk Enterprise Security vs Stackify

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Product Reports

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

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Also Known As

ServiceNow ITOM

No data available

Overview

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Stackify enhances application performance monitoring with features like detailed logging and effective filtering options, integrating capabilities to eliminate the need for multiple tools, and providing rapid deployment and stable performance.

Stackify offers a comprehensive solution for business insight through custom dashboards, error monitoring, load management, and application scoring. Its ability to visualize performance by creating responsive dashboards helps connect business and technical teams. Despite its strengths, users seek improvements such as better mobile support, real-time log appearance, and Docker documentation. Enhanced Linux support and agent memory optimization are also desired, along with better visibility into container and application performance metrics. Integrating more plugins and options would make Stackify a more robust monitoring tool.

What are the key features of Stackify?

Detailed Log and Error Data: Provides in-depth traces and logs for error and data analysis.
Custom Dashboards: Offers business insights and application scoring through tailored dashboards.
Performance Metrics: Monitors application and server performance effectively.
Simple Configuration: Ensures easier setup and deployment without complexities.
Filtering Options: Enables effective management of logs and errors through filters.

What benefits should be expected from using Stackify?

Improved Performance Monitoring: Provides tools to identify root causes and enhance application and server monitoring.
Resource Management: Manages server utilization and handles resource spikes efficiently.
Proactive Alerts: Allows setting up alerts across platforms like AWS and Docker.
Log Aggregation: Compiles logs for testing and analysis to improve system performance.

Organizations across industries use Stackify for extensive application performance monitoring, particularly in testing environments. It is crucial for analyzing database calls, third-party requests, and aggregating logs. Its capabilities in monitoring across AWS and Docker environments make it especially valuable for dynamic and distributed infrastructures.

Sample Customers

servicenow, TransAlta, NATS, Symantec

MyRacePass, ClearSale, Newitts, Carbonite, Boston Software, Children's International, Starkwood Media Group, Fewzion

ServiceNow IT Operations Management vs. Stackify