ServiceNow IT Operations Management vs Stackify comparison

ServiceNow and Stackify are both solutions in the IT Infrastructure Monitoring category. ServiceNow is ranked #9 with an average rating of 8.5, while Stackify is ranked #59. ServiceNow holds a 2.1% mindshare in IM, compared to Stackify’s 0.3% mindshare. Additionally, 94% of ServiceNow users are willing to recommend the solution, compared to 71% of Stackify users who would recommend it.

ServiceNow IT Operations Ma...

Read 42 ServiceNow IT Operations Management reviews

4,735 Views
2,794 Comparison Views

94% willing to recommend

Stackify

Read 6 Stackify reviews

822 Views
452 Comparison Views

71% willing to recommend

ServiceNow IT Operations Ma...

Stackify

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Executive SummaryUpdated on Oct 9, 2024

Stackify and ServiceNow IT Operations Management compete in the IT operations management category. ServiceNow seems to have the upper hand with its comprehensive features, though this comes at a higher cost.

Features: Stackify offers real-time application performance management, error tracking, and robust log management. ServiceNow provides IT infrastructure management, change monitoring, and automation capabilities.

Room for Improvement: Stackify could enhance its scalability, integration options, and analytical tools. ServiceNow can improve its user interface, simplify deployment processes, and reduce its complexity.

Ease of Deployment and Customer Service: Stackify is known for straightforward deployment and responsive customer support. ServiceNow, while more complex, offers extensive training and resources to support larger organizations.

Pricing and ROI: Stackify provides competitive pricing with a fast return on investment. ServiceNow requires a higher initial investment but offers significant long-term savings through robust IT management.

To learn more, read our detailed ServiceNow IT Operations Management vs. Stackify Report (Updated: July 2025).

Buyer's Guide

ServiceNow IT Operations Management vs. Stackify

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (11th), AIOps (2nd)

Stackify

Ranking in IT Infrastructure Monitoring

59th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (61st), Log Management (61st)

Mindshare comparison

As of August 2025, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 2.1%, down from 2.7% compared to the previous year. The mindshare of Stackify is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

PriyankaBachu

Senior Consultant at Infosys

Provides templates which reduces duplications in rule configuration

Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

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Kalyan Somisetty

Senior Developer at PRESIS KONSULT

Simple, easy to configure, and offers trial versions

In the next version, which I want to try, it'll show the comparison of the old responses of the APS. For example, how much time the old response and the new response with the changes. Right now, I cannot differentiate. The graphical interface should be able to capture nicely how much time it has taken and it should be very clear. Sometimes it confuses us. For example, what is this APA for? What were the average responses and how many requests have happened? It needs to give a clear picture. They should enable request and response capturing in the Stackify user interface to show what the request for the APA is. Then, it'll be very good. It should be able to capture the payload. For example, what is the request and what is the response? If it has a nice way of capturing everything then it would be easy. There is no need of using ELK again for logging. As of now, people will use Stackify or maybe Grafana for seeing the stats of the application or responses, however, it doesn't have the capabilities to show everything. People will go for any exception handling or checking the request and response in the ELK. If Stackify can do this future, then it'll be an easier single tool. It is anyway intercepting the logs, application logs. I don't think it's a big matter to capture extra data with the requested response. That requested response capturing also should be configurable since some people want the question response to be captured and for the people that don't want it, we can use that feature. It can be enabled as desired. Many people are using different monitoring tools like ELK, LogStash, and Splunk - many other tools. However, if you can make this kind of performance tool cover everything, then they will not shift to other solutions. It should be easily scalable and configurable in different instances. For example, if the same application is scaled up to differently, it should be easily integrable into Kubernetes pipelines. They should offer plugins to make it more easily integratable. For development enrollment, it should be free to use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."

"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."

"The solution is very capable and user friendly."

"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"The scalability of ServiceNow is good."

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

More ServiceNow IT Operations Management pros

"The performance dashboard and the accurate level of details are beneficial."

"The solution is stable and reliable."

"The filter feature on Stackify is one of the features I found valuable. It's awesome. When I want to get the application logs, the solution gives me many filters. For example, if I want to get logs from my test environment, the option is there for me to select the environment from Stackify, and you can also select the particular application, and you'll see the information you need there. The filter feature alone and the fact that Stackify offers a lot of different filters is what I like the most about the solution because I've used other tools with the filter feature, but the filtering was very difficult, versus Stackify that has good filtering. On Stackify, you can filter the information by the last one hour, or the last four hours, and you can also select the date range and specify the timestamp, then the solution will give you the information based on the date range you specified. Another feature I found valuable on Stackify is its rating feature because it tells you how your application is faring. For example, a rating of A means excellent, while a rating of F means very bad, or that your application is not doing well at all. The ratings are from A to F. I also like that Stackify helps you in terms of load management because the solution gives you information on overutilized resources. These are the most valuable features of the solution."

"The deployment is very fast."

Cons

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"I believe that technical support could improve a bit. I would rate it a six."

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

"Service mapping is pretty limited."

"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

More ServiceNow IT Operations Management cons

"It should be easily scalable and configurable in different instances."

"The search feature could be improved."

"I would like to be able to see metrics about individual running containers on the host machines."

"I've not used Stackify for a while, and I'm currently using a solution now that's not as good as Stackify. Among the solutions I've been using so far, Stackify has been one of the best for me, but there's always room for improvement. For example, I don't know if it's just me, but when I try to get the log from Stackify, sometimes it doesn't appear in real-time. It takes a few minutes before the logs appear. When I redeploy my solution and the application starts, I don't see the logs immediately, and it would take two to three minutes before I see the logs. I don't know if other customers have a similar experience. It's the wait time for the logs to appear that's a concern for me, could be improved, and is what the Stackify team should be looking into. In terms of any additional feature that I'd like added to the solution, I'm not sure if Stackify has a way to export logs out. I've been trying to do it. On the solution, you can click on a spiral-like icon and it shows you the entire error, and I'd prefer an export button that would let me download the error and save that into a text file, for example, so it'll be available on my local machine for me to reference it, especially because the log keeps going and as you're using the solution, the system keeps pushing messages on to Stackify, so if I'm looking at a particular error at 12:05 PM, for example, by the time I go back to my system and would like to revisit the error at 12:25 PM, on Stackify, the logs would have gone past that level and I won't see it again which makes it difficult. When you now go back to that timestamp, you don't tend to see it immediately, but if the solution had an export feature for me to save that particular error information on my local machine for reference at a later time, I won't have to go back to Stackify. I just go to that log, specifically to that particular export that I've received on my local machine. I can get it and review it, and it would be easier that way versus me going back to Stackify to find that particular error and request that particular information."

Pricing and Cost Advice

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"It is expensive. It is around 10 Euros per server per month."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The solution is costly compared to the products offered by its competitors."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"The cost of ServiceNow is much higher."

More ServiceNow IT Operations Management pricing and cost advice

"The price is variable. It depends on how much data we have received in that particular month. Usually, it goes up to $2,000, or, at times, $3,000 USD per month."

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Financial Services Firm

13%

Computer Software Company

12%

Healthcare Company

Financial Services Firm

15%

Computer Software Company

Media Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...

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Comparisons

OpsRamp vs ServiceNow IT Operations Management

Compared 12% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 10% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 6% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 5% of the time

ignio AIOps vs ServiceNow IT Operations Management

Compared 4% of the time

More ServiceNow IT Operations Management Competitors

New Relic vs Stackify

Compared 46% of the time

Dynatrace vs Stackify

Compared 32% of the time

Splunk Enterprise Security vs Stackify

Compared 23% of the time

More Stackify Competitors

Product Reports

Buyer's Guide

ServiceNow IT Operations Management

June 2025

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

Stackify

July 2025

Download Stackify product report

Also Known As

ServiceNow ITOM

No data available

Overview

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Stackify is an application performance management (APM) solution that combines application performance monitoring with logs, errors, and reporting. It is a SaaS solution that is developer-focused. Users can quickly scan, identify, and repair issues with applications. Stackify APM offers valuable tools, such as Prefix and Retrace, which help to make it a comprehensive and valuable APM solution. Stackify is now part of the Netreo family of IT Infrastructure Management (ITIM), which is considered one of the fastest-growing IT organizations in the marketplace today.

Stackify Prefix

Stackify Prefix helps developers write better code, faster. The tool examines, tests, and approves code as it is being written. Almost every new application is code-perfect, negating the need for exhausting troubleshooting and frustrating time-consuming code review.

Prefix is able to discover poor-performing SQL queries, ORM queries, potential bottlenecks, and concealed exceptions prior to moving the application into production.

Prefix offers Summary Dashboards, intuitive suggestions, integrated logs, and distributed tracing. Distributed tracing expands visibility to cloud-native applications, microservices, and containers and can also provide additional transparency to cache services, web services, third-party services, and more. Users are able to easily move from logs to traces and back.

This valuable tool ensures developers are able to consistently release the best code possible in the least amount of time, while improving performance, productivity, and profitability.

Prefix is a very robust and easy-to-use tool. It can be used seamlessly with Linux, macOS, and Windows. Prefix integrates well with numerous languages, such as Java, Python, Ruby, PHP, Node.js, .Net, and .Net Core.

Stackify Retrace

Stackify Retrace is a user-friendly, trusted APM solution used in more than fifty countries worldwide. Users know that Retrace is able to ensure they can complete quicker, more efficient application development and consistently enhance overall application performance by suggesting important intuitive suggestions users need.

This solution is beneficial to both developers (Dev) and operations (Ops) personnel to learn to improve code and immediately finetune issues by:

Establishing effortless collaboration between Dev and Ops personnel via an easy-to-use GUI dashboard.
Delivering complete transparency of all stages of the application development process, from pre-development to production.
Utilizing performance protocols, such as error tracking, application logs, and code profiling, in real time in order to thoroughly understand how long a code will take to complete various tasks.
Improving overall efficiency and productivity by immediately discovering and repairing application issues.

Retrace Real User Monitoring (RUM) uses both front-end and back-end monitoring to give users a complete picture of what is going on with the applications. This intuitive dashboard displays performance with a complete breakdown of resource usage and integrates the server-side and client traces into one engaging, user-friendly, extensive view.

Retrace is an out-of-the-box solution that works seamlessly with Java stacks, PHP, Node.js, Ruby, Python, .Net, and .Net Core. It is also compatible with many of today’s popular frameworks, such as AWS, Azure, Elasticsearch, MongoDB, MySQL, Oracle, PostgreSQL, Redis, and SQL Server. Additionally, Retrace will work effectively with many cloud providers, containers, and languages, and offers excellent and easy integration with today's favorite tools such as Jira, Slack, Jenkins, and more.

Stackify

Sample Customers

servicenow, TransAlta, NATS, Symantec

MyRacePass, ClearSale, Newitts, Carbonite, Boston Software, Children's International, Starkwood Media Group, Fewzion

Buyer's Guide

ServiceNow IT Operations Management vs. Stackify

July 2025

Free Report: ServiceNow IT Operations Management vs. Stackify

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