

ScreenConnect and Zoho Meeting are competing in the remote support and online meeting space. ScreenConnect excels in pricing and support, while Zoho Meeting offers superior features justifying its higher cost.
Features: ScreenConnect provides robust remote desktop access capabilities with extensive integration options and powerful security features. Zoho Meeting stands out with its comprehensive webinar capabilities, seamless collaboration tools, and a user-friendly interface.
Room for Improvement: ScreenConnect could enhance its webinar capabilities, improve collaboration tools, and streamline user experience for non-tech users. Zoho Meeting could work on offering more competitive pricing, providing advanced remote access features, and expanding integration options with other software platforms.
Ease of Deployment and Customer Service: ScreenConnect offers a straightforward deployment experience with responsive customer support, making it user-friendly for IT teams. Zoho Meeting uses a cloud-based deployment model that simplifies setup and maintenance, enhanced by accessible customer service.
Pricing and ROI: ScreenConnect delivers a cost-effective solution with competitive pricing, proving a solid ROI for IT teams by utilizing its feature set. Zoho Meeting’s pricing is higher, but it ensures a strong ROI, particularly for those utilizing its advanced webinar and collaboration features.
| Product | Market Share (%) |
|---|---|
| ScreenConnect | 2.0% |
| Zoho Meeting | 1.8% |
| Other | 96.2% |


| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
Your online meeting and webinar solution
Engage and train audiences worldwide through live webinars. Deliver presentations, record sessions, and download useful reports. Meet online securely to discuss, present, and collaborate from different locations.
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