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ScienceLogic vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
ScienceLogic enhances efficiency, visibility, and reduces incidents, providing long-term ROI and improved company image and operations.
Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
 

Customer Service

Sentiment score
7.8
ScienceLogic's support is praised for responsiveness, expertise, and proactive problem-solving, often deemed industry-leading by users.
Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
I received excellent support from ScienceLogic.
Problems with Skylar may require longer wait times due to limited resource expertise.
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
6.7
ScienceLogic excels in scalability and adaptability, supporting large deployments, though minor challenges exist in hardware and user onboarding.
Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
7.0
ScienceLogic is reliable and stable, with strong support, handling large volumes efficiently despite minor bugs during upgrades.
Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
The stability rating is nine out of ten, acknowledging some bugs, but indicating these are minor issues.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

ScienceLogic struggles with complexity, requiring UI simplification, integration improvements, better support, and enhanced monitoring and automation features.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
While some other companies have easier APIs, using this solution demands significant expertise.
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

ScienceLogic offers flexible but potentially costly pricing, emphasizing understanding business needs to justify its robust capabilities.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
It could be cheaper.
ScienceLogic is not that expensive and is cost-effective overall.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

ScienceLogic delivers versatile IT management with robust monitoring, automation, and integration, ensuring efficient operations across diverse infrastructures.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
It offers over 500 integrations with a wide range of device types, referred to as PowerPacks, which are prebuilt integrations for hundreds, if not thousands, of integration types.
The CMDB update and the automatic CMDB update are valuable.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

ScienceLogic
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
46
Ranking in other categories
Event Monitoring (6th), Unified Communications Monitoring (1st), Network Monitoring Software (25th), Server Monitoring (13th), IT Infrastructure Monitoring (21st), IT Operations Analytics (7th), Cloud Monitoring Software (15th), AIOps (9th)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (11th), IT Alerting and Incident Management (4th)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. ScienceLogic is designed for IT Infrastructure Monitoring and holds a mindshare of 1.8%, up 1.7% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.9% mindshare, up 1.8% since last year.
IT Infrastructure Monitoring
IT Alerting and Incident Management
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
10%
Government
9%
Financial Services Firm
20%
Computer Software Company
11%
Government
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
ScienceLogic is not that expensive and is cost-effective overall.
What needs improvement with ScienceLogic?
ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services. If the knowledge for implementation could be spread...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
 

Overview

 

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about ScienceLogic vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.
861,524 professionals have used our research since 2012.