No more typing reviews! Try our Samantha, our new voice AI agent.

SalesLoft vs Zoho CRM comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SalesLoft
Ranking in Opportunity Management
10th
Average Rating
8.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Zoho CRM
Ranking in Opportunity Management
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
61
Ranking in other categories
CRM (2nd), Sales Force Automation (3rd)
 

Mindshare comparison

As of October 2026, in the Opportunity Management category, the mindshare of SalesLoft is 3.5%, up from 2.2% compared to the previous year. The mindshare of Zoho CRM is 6.9%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Opportunity Management Mindshare Distribution
ProductMindshare (%)
Zoho CRM6.9%
SalesLoft3.5%
Other89.6%
Opportunity Management
 

Featured Reviews

reviewer2668035 - PeerSpot reviewer
Account Executive at a tech company with 51-200 employees
Connecting directly with sales tools facilitates seamless outreach and messaging
Being able to set up the cadences in steps is very helpful, where it moves on to the next step, and also where it connects with SalesLoft Sales Navigator. So far, being able to connect directly, instead of switching back and forth to Sales Navigator, has worked well. Also, being able to send messages directly from SalesLoft through LinkedIn Sales Navigator messaging is very useful. I can do everything right from the SalesLoft page without continuously switching between SalesLoft and Sales Navigator.
HarshVardhan1 - PeerSpot reviewer
Software Engineer at Evoluz Global Solutions
Automates client workflows and data validation reliably but has faced limits in complex integrations
While applying some integrations or automations, if we need to take an action between two modules' fields, we have to write SOQL, and it can miss the data. I had a scenario where I had to use two fields from two different modules, and based on that condition, we had to send a follow-up to our team member to complete the task. We could not find any direct integration, direct SOQL query, or direct workflow that could do that work. However, I think the wizard is performing better now for such tasks. I had a two-part scenario where I had to get data from two modules or two fields in Zoho CRM and send a follow-up to our team member based on that data. We were unable to find any direct integration for this. Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SalesLoft's customer support has been really good."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities—without requiring a large team or manual intervention, the system can execute entire business flows in seconds through proper configuration and automation setup."
"The product is customizable."
"For startups, it's an absolutely brilliant product to start with."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"The camera feature is valuable because it provides a look and feel."
"Zoho CRM can be used by both registered users and potential users; we use it for creating and managing modules, email broadcasting, integrating with email marketing tools, and data sharing between users."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
 

Cons

"Navigating through emails and LinkedIn messages to find which ones have been opened could be improved. I can see email open rates, but identifying who actually opened them is difficult."
"Customer Service: It's poor. Technical Support: Poor, as they don't answer your call or emails at your first attempt."
"However, for fully established companies and entrepreneurs, it might have some limitations, and they might have in-house capabilities that could make it less useful for their needs."
"The support is not quite good."
"However, as we continued to grow, Zoho did not have all the features we needed to successfully track our sales cycle, so we ended up switching to Salesforce."
"It does require some technical background before starting to do anything with Zoho CRM."
"I have issues with the tool's scalability."
"Customer Service: Only chat is available, connecting over the phone is impossible."
"Sometimes, they don't understand what my actual needs are."
 

Pricing and Cost Advice

Information not available
"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."
"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."
"We pay for an annual license to use this solution."
"The licensing is the subscription, where we pay $50 per month per user."
"Zoho CRM is available at a fairly average price"
"There is a license required for this solution."
"The solution is cost-effective."
"I have no information about the pricing for Zoho CRM because the finance department handles that."
report
Use our free recommendation engine to learn which Opportunity Management solutions are best for your needs.
919,586 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Outsourcing Company
13%
Comms Service Provider
11%
Manufacturing Company
11%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise6
Large Enterprise10
 

Questions from the Community

What needs improvement with SalesLoft?
Navigating through emails and LinkedIn messages to find which ones have been opened could be improved. I can see email open rates, but identifying who actually opened them is difficult. Possibly ad...
What is your primary use case for SalesLoft?
Currently, I am focusing on new business, so outreach is important, and cadences are very important.
What advice do you have for others considering SalesLoft?
Be precise about your cadences and make them your own. Being able to add or remove steps within the cadences to customize them is amazing. Also, make sure to name your cadences possibly by outreach...
What is your experience regarding pricing and costs for Zoho CRM?
My experience with pricing, setup cost, and licensing is that those details were taken care of by our operations team, and I am not sure about the specifics.
What needs improvement with Zoho CRM?
I think Zoho CRM can be improved because everything is good, but the UI can be improved. That is the main area where improvements are needed.
What is your primary use case for Zoho CRM?
My main use case for Zoho CRM is to maintain our prospects database, track our email interactions, and manage our entire sales operations. A quick specific example of how I use Zoho CRM in my daily...
 

Comparisons

 

Also Known As

Costello
No data available
 

Overview

 

Sample Customers

Patientpop, cognism, vena, pandadoc
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about Salesforce, Apollo.io, Zoho and others in Opportunity Management. Updated: October 2026.
919,586 professionals have used our research since 2012.