Salesforce Service Cloud vs TeamSupport comparison

Salesforce and TeamSupport are both solutions in the Help Desk Software category. Salesforce is ranked #4 with an average rating of 8.3, while TeamSupport is ranked #46. Salesforce holds a 2.3% mindshare in HDS, compared to TeamSupport’s 0.5% mindshare. Additionally, 96% of Salesforce users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

Salesforce Service Cloud

Read 55 Salesforce Service Cloud reviews

1,986 Views
914 Comparison Views

96% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

171 Views
171 Comparison Views

100% willing to recommend

Salesforce Service Cloud

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Salesforce Service Cloud and TeamSupport are competitive products in the customer service domain. Salesforce Service Cloud has the upper hand due to its market presence.

Features: Salesforce Service Cloud includes extensive integration capabilities, AI-driven analytics, and advanced customer interaction management. TeamSupport offers collaboration tools, support tracking, and features that facilitate team interactions. Salesforce has a technological edge, while TeamSupport focuses on collaboration.

Ease of Deployment and Customer Service: Salesforce Service Cloud provides a cloud-based deployment with customization options for complex environments. TeamSupport ensures straightforward deployment with direct support access, enhancing the setup experience. Salesforce offers versatility and scalability versus TeamSupport's ease and immediate operability.

Pricing and ROI: Salesforce Service Cloud tends to have higher setup costs, targeting large enterprises with comprehensive service offerings and substantial ROI. TeamSupport has cost-effective pricing models attractive for medium-sized businesses, achieving ROI through operational enhancements. Salesforce provides coverage and ROI potential for larger businesses, while TeamSupport suits smaller companies with a budget-friendly approach.

To learn more, read our detailed Salesforce Service Cloud vs. TeamSupport Report (Updated: September 2025).

Buyer's Guide

Salesforce Service Cloud vs. TeamSupport

September 2025

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Service Cloud

Ranking in Help Desk Software

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)

TeamSupport

Ranking in Help Desk Software

46th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of Salesforce Service Cloud is 2.3%, up from 1.8% compared to the previous year. The mindshare of TeamSupport is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Salesforce Service Cloud	2.3%
TeamSupport	0.5%
Other	97.2%

Help Desk Software

Featured Reviews

MARIA PILAR CANDA

Assosiate Partner at Autana Business Partners

Improved customer service and post-sales support saves time

The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is challenging. Configuring Flows in Salesforce Service Cloud is very difficult. There are very few technical people in the market capable of implementing all the flows that clients need at this moment. It's primarily a matter of talent limitation, and flow is the technical mechanism of Salesforce Service Cloud for process automation. In general, while they have the knowledge and help solve problems, finding the right person to address specific issues is very challenging.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are very happy with the support team from Salesforce."

"There is an out-of-the-box feature for reporting and analytics"

"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."

"With Salesforce Service Cloud, customers can have end-to-end visibility from inquiry to delivery."

"It's a cloud tool, so it is easy to set up."

"Salesforce Service Cloud improved our organization with its mobile capabilities."

"It is a stable product."

"Nobody can compete with Salesforce Service Cloud's scalability."

More Salesforce Service Cloud pros

"The two most valuable features are the portal and reporting."

Cons

"The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license."

"Since customization can increase the cost from an implementation standpoint, we focus on showcasing Service Cloud's built-in features and possibilities."

"I'm not deeply engaged with this team, so I don't have extensive experience with it. As you mentioned, I haven't used it much yet, so my experience is limited."

"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."

"The pricing of the solution can be made cheaper."

"The product's high price is an area of concern where improvements are required."

"I would like to add some bot features."

"Reporting could be improved."

More Salesforce Service Cloud cons

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"Salesforce Service Cloud is a bit expensive."

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"The price is too expensive."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"The price of the solution depends on how many users need access to it"

"Salesforce is not a cheap product. It can be expensive."

More Salesforce Service Cloud pricing and cost advice

"The price is approximately $70 per agent, per month."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Performing Arts

Computer Software Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	13
Large Enterprise	24

No data available

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Service Cloud?

The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.

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What needs improvement with Salesforce Service Cloud?

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What is your primary use case for Salesforce Service Cloud?

We have many clients with Salesforce Service Cloud and numerous use cases. The main use is in the sales area rather than the marketing area. We utilize it for customer service and customer post-sal...

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Comparisons

Microsoft Dynamics CRM vs Salesforce Service Cloud

Compared 25% of the time

ServiceNow vs Salesforce Service Cloud

Compared 14% of the time

JIRA Service Management vs Salesforce Service Cloud

Compared 7% of the time

Pega CRM vs Salesforce Service Cloud

Compared 6% of the time

Oracle Fusion Service vs Salesforce Service Cloud

Compared 5% of the time

More Salesforce Service Cloud Competitors

ServiceNow vs TeamSupport

Compared 100% of the time

More TeamSupport Competitors

Product Reports

Buyer's Guide

Salesforce Service Cloud

September 2025

Download Salesforce Service Cloud product report

Buyer's Guide

Help Desk Software

September 2025

Download TeamSupport product report

Also Known As

Service Cloud

No data available

Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

Salesforce Service Cloud vs. TeamSupport

September 2025

Free Report: Salesforce Service Cloud vs. TeamSupport

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