Salesforce Service Cloud vs TeamSupport comparison

Salesforce and TeamSupport are both solutions in the Help Desk Software category. Salesforce is ranked #4 with an average rating of 8.4, while TeamSupport is ranked #44. Salesforce holds a 2.4% mindshare in HDS, compared to TeamSupport’s 0.4% mindshare. Additionally, 96% of Salesforce users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

Salesforce Service Cloud

Read 55 Salesforce Service Cloud reviews

1,624 Views
731 Comparison Views

96% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

124 Views
124 Comparison Views

100% willing to recommend

Salesforce Service Cloud

TeamSupport

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 1, 2024

Salesforce Service Cloud and TeamSupport are competitive products in the customer service domain. Salesforce Service Cloud has the upper hand due to its market presence.

Features: Salesforce Service Cloud includes extensive integration capabilities, AI-driven analytics, and advanced customer interaction management. TeamSupport offers collaboration tools, support tracking, and features that facilitate team interactions. Salesforce has a technological edge, while TeamSupport focuses on collaboration.

Ease of Deployment and Customer Service: Salesforce Service Cloud provides a cloud-based deployment with customization options for complex environments. TeamSupport ensures straightforward deployment with direct support access, enhancing the setup experience. Salesforce offers versatility and scalability versus TeamSupport's ease and immediate operability.

Pricing and ROI: Salesforce Service Cloud tends to have higher setup costs, targeting large enterprises with comprehensive service offerings and substantial ROI. TeamSupport has cost-effective pricing models attractive for medium-sized businesses, achieving ROI through operational enhancements. Salesforce provides coverage and ROI potential for larger businesses, while TeamSupport suits smaller companies with a budget-friendly approach.

To learn more, read our detailed Salesforce Service Cloud vs. TeamSupport Report (Updated: July 2025).

Buyer's Guide

Salesforce Service Cloud vs. TeamSupport

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Service Cloud

Ranking in Help Desk Software

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)

TeamSupport

Ranking in Help Desk Software

44th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of Salesforce Service Cloud is 2.4%, up from 1.6% compared to the previous year. The mindshare of TeamSupport is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

MARIA PILAR CANDA

Assosiate Partner at Autana Business Partners

Improved customer service and post-sales support saves time

The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is challenging. Configuring Flows in Salesforce Service Cloud is very difficult. There are very few technical people in the market capable of implementing all the flows that clients need at this moment. It's primarily a matter of talent limitation, and flow is the technical mechanism of Salesforce Service Cloud for process automation. In general, while they have the knowledge and help solve problems, finding the right person to address specific issues is very challenging.

Read full review

it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is quite user-friendly."

"The most valuable feature of Salesforce Service Cloud is its ease of use."

"It's a cloud tool, so it is easy to set up."

"The most valuable feature of the solution is the traceability of actions."

"With Salesforce Service Cloud, customers can have end-to-end visibility from inquiry to delivery."

"It integrates with all our platforms, providing a comprehensive view of the customer."

"The instant input of feedback into the CRM systems by case management is one of the impactful features"

"We used Salesforce Service Cloud for CRM (customer relationship management) cases and general sales cases."

More Salesforce Service Cloud pros

"The two most valuable features are the portal and reporting."

Cons

"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."

"The main concern for me revolves around the speed of certain integrations."

"The solution’s user interface could be improved and enhanced."

"The pricing of the solution can be made cheaper."

"The solution's integration with the main ERP is a little cumbersome."

"There are some issues with backend connectivity in Salesforce Service Cloud."

"The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper."

"I would like to add some bot features."

More Salesforce Service Cloud cons

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"The price of the solution depends on how many users need access to it"

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"The price is too expensive."

"The tool is pretty expensive."

"Salesforce is very cost-effective."

More Salesforce Service Cloud pricing and cost advice

"The price is approximately $70 per agent, per month."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

10%

Performing Arts

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Service Cloud?

The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.

See all answers

What needs improvement with Salesforce Service Cloud?

See all answers

What is your primary use case for Salesforce Service Cloud?

We have many clients with Salesforce Service Cloud and numerous use cases. The main use is in the sales area rather than the marketing area. We utilize it for customer service and customer post-sal...

See all answers

Ask a question

Earn 20 points

Comparisons

Microsoft Dynamics CRM vs Salesforce Service Cloud

Compared 19% of the time

ServiceNow vs Salesforce Service Cloud

Compared 15% of the time

JIRA Service Management vs Salesforce Service Cloud

Compared 7% of the time

Pega CRM vs Salesforce Service Cloud

Compared 7% of the time

Oracle Fusion Service vs Salesforce Service Cloud

Compared 6% of the time

More Salesforce Service Cloud Competitors

ServiceNow vs TeamSupport

Compared 100% of the time

More TeamSupport Competitors

Product Reports

Buyer's Guide

Salesforce Service Cloud

July 2025

Download Salesforce Service Cloud product report

Buyer's Guide

Help Desk Software

August 2025

Download TeamSupport product report

Also Known As

Service Cloud

No data available

Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

Salesforce Service Cloud vs. TeamSupport

July 2025

Free Report: Salesforce Service Cloud vs. TeamSupport

Find out what your peers are saying about Salesforce Service Cloud vs. TeamSupport and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

See our Salesforce Service Cloud vs. TeamSupport report.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.