We performed a comparison between Salesforce Service Cloud and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Salesforce Service Cloud is a user-friendly and flexible CRM tool that provides good accessibility and security."
"The interface is quite user-friendly."
"The most valuable feature of the solution is the traceability of actions."
"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."
"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."
"We use Salesforce Service Cloud for lead management and opportunity management."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"The complexity of the solution is very less."
"The two most valuable features are the portal and reporting."
"There is room for improvement in pricing."
"The main concern for me revolves around the speed of certain integrations."
"The pricing for what Salesforce Service Cloud offers is not great."
"The integrations with other solutions can be improved."
"The product's high price is an area of concern where improvements are required."
"The pricing of the solution can be made cheaper."
"We've started using a couple of AI engines. I believe there's room for improvement there. For instance, when an agent receives a message like "My order is stuck midway, and the delivery guy isn't responding," there should be a pre-populated recommended response on the agent's screen. Instead of crafting a custom reply or searching through knowledge articles to find the delivery guy's contact, this should be the process."
"Salesforce Service Cloud's report functionality could be improved."
"It needs better integration with other tools like Jira."
Earn 20 points
Salesforce Service Cloud is ranked 8th in Help Desk Software with 42 reviews while TeamSupport is ranked 42nd in Help Desk Software. Salesforce Service Cloud is rated 8.6, while TeamSupport is rated 7.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI, whereas TeamSupport is most compared with . See our Salesforce Service Cloud vs. TeamSupport report.
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