We performed a comparison between JIRA Service Management and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Reporting and easy export to Excel spreadsheets."
"Allows customized processes for our service contracts."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"We get software developed faster."
"Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general."
"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"We use JIRA Service Management for tracking purposes, planning, and execution."
"There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management."
"The two most valuable features are the portal and reporting."
"JIRA Service Management could include more AI features."
"SaaS version for large organizations (more than 2000 users) is not available."
"They need to work on the speed of Jira."
"There is no notification regarding language upgrades."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"I think the performance can be better."
"I don't think the program is very scalable."
"I would like to see improvement in the ability to filter completed tasks."
"It needs better integration with other tools like Jira."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while TeamSupport is ranked 42nd in Help Desk Software. JIRA Service Management is rated 8.2, while TeamSupport is rated 7.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas TeamSupport is most compared with .
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