TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
| Product | Mindshare (%) |
|---|---|
| TeamSupport | 0.8% |
| ServiceNow | 11.7% |
| JIRA Service Management | 6.1% |
| Other | 81.4% |
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.
Nokia, American Lung Association, Fujifilm, NBA, Comcast
| Author info | Rating | Review Summary |
|---|---|---|
| Manager at a computer software company with 501-1,000 employees | 3.5 | I find this a cost-effective incident management tool with basic portal and reporting. While it offers good ROI, I need better integration, scalability, and more robust features, leading me to explore alternative solutions despite its value. |
| Head of Product Management at a tech vendor with 51-200 employees | 3.5 | I found the Salesforce sync and ticket automation valuable, but faced significant deployment and stability issues. While customer service was responsive, I'm concerned about feature depth and testing, though stability seems to be improving lately. |
