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SAP CRM vs Salesforce Industries comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Industries
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Product Configuration and Quoting (8th)
SAP CRM
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
43
Ranking in other categories
CRM (8th), Local Government CRM (2nd), Marketing Management (5th)
 

Mindshare comparison

Salesforce Industries and SAP CRM aren’t in the same category and serve different purposes. Salesforce Industries is designed for Product Configuration and Quoting and holds a mindshare of 3.7%, down 11.0% compared to last year.
SAP CRM, on the other hand, focuses on CRM, holds 1.8% mindshare, down 9.1% since last year.
Product Configuration and Quoting Mindshare Distribution
ProductMindshare (%)
Salesforce Industries3.7%
Oracle CPQ Cloud8.1%
SAP Variant Configuration and Pricing7.9%
Other80.3%
Product Configuration and Quoting
CRM Mindshare Distribution
ProductMindshare (%)
SAP CRM1.8%
Microsoft Dynamics CRM2.8%
Salesforce Sales Cloud2.4%
Other93.0%
CRM
 

Featured Reviews

Use Salesforce Industries?
Leave a review
FA
CRM administrator at a manufacturing company with 10,001+ employees
Customization and automation drive effective user training and insights sharing
Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.
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908,834 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Healthcare Company
10%
Comms Service Provider
8%
Energy/Utilities Company
7%
Financial Services Firm
10%
Manufacturing Company
10%
University
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise6
Large Enterprise27
 

Questions from the Community

Which would you choose - Vlocity or Salesforce CPQ?
What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve ...
What is your experience regarding pricing and costs for SAP CRM?
SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.
What needs improvement with SAP CRM?
Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, ...
What is your primary use case for SAP CRM?
Currently, we are using SAP CRM for monitoring sales activities, forecasting, and marketing activities.
 

Overview

 

Sample Customers

Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Find out what your peers are saying about Conga, Oracle, Salesforce and others in Product Configuration and Quoting. Updated: July 2026.
908,834 professionals have used our research since 2012.