ProcessMaker vs ServiceNow Now Platform comparison

ProcessMaker and ServiceNow are both solutions in the Business Orchestration and Automation Technologies category. ProcessMaker is ranked #35, while ServiceNow is ranked #19 with an average rating of 8.1. ProcessMaker holds a 1.0% mindshare in BOAT, compared to ServiceNow’s 2.1% mindshare. Additionally, 100% of ProcessMaker users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

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Executive Summary

We performed a comparison between ProcessMaker and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out in this report how the two Business Orchestration and Automation Technologies solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ProcessMaker vs. ServiceNow Now Platform Report (Updated: June 2026).

Buyer's Guide

ProcessMaker vs. ServiceNow Now Platform

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

As of August 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Automation Anywhere is 6.3%, down from 7.5% compared to the previous year. The mindshare of ProcessMaker is 1.0%, up from 0.6% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.1%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Orchestration and Automation Technologies Mindshare Distribution
Product	Mindshare (%)
Automation Anywhere	6.3%
ServiceNow Now Platform	2.1%
ProcessMaker	1.0%
Other	90.6%

Business Orchestration and Automation Technologies

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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UchechiSylvanus

Team Lead, Process Improvement & RPA at Fidelity Bank Plc

Works well, but its interface should be a bit more user-friendly

We use it for our process flows and levels of approvals, but I am not managing it directly Its performance, stability, and security are fine. Its interface should be a bit more user-friendly. I have been using this solution for close to a year. It is stable. It is easy to scale. We currently…

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Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automation Anywhere has a very rich and easy to use interface. This makes it very intuitive. As an organization, we give training to business users to help them automate themselves. It is an easy to go, create your own scripts, and logic. The typical commands which they have in the workbench are very helpful for us."

"In terms of monetary savings, we automated a bot in three days that has saved us $30,000 in costs."

"We offer them a cost and time-effective solution for repeated and time-consuming processes, which surely help a lot in terms of improving quality."

"AA helped us to reduce the processing time of requests almost instantly."

"Automation Anywhere provides the best application to use for RPA and other automation requirements. It's very easy to use and easy to understand. It's UI(user interface) which is so friendly and easily understand by the user, it is very easy to install automation anywhere product simply click on next to install, it is easy to develop bot and no coding knowledge is required to develop"

"We have increased our productivity internally by using RPA with our employees who are completing the same tasks every day."

"In our fund management and fund reconciliation process, we had a lot of headcount. Automation has significantly reduced our FTE count, investing that IT personnel into other work. Also, the quality of the work has slightly improved."

"Automation Anywhere has significantly helped us achieve our automation goals, mainly by reducing costs, which alleviates organizational burdens."

More Automation Anywhere pros

"What I like most is the seamlessness of the workflow capabilities."

"Its performance, stability, and security are fine."

"ServiceNow Now Platform is quite useful, scalable, and flexible, and the user interface is very good."

"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."

"ServiceNow Now Platform is clearly more futuristic and much better to integrate with all other applications."

"The initial setup is very straightforward."

"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."

"When it comes to complex workflows, cross-functional projects and extended integration features, ServiceNow does a much better job."

"This solution is very reliable, and they are proactive."

"The integration with other tools is pretty good."

More ServiceNow Now Platform pros

Cons

"Automation Anywhere can be improved by integrating self-correction capabilities into the bots, particularly as we develop RPA, where changes in environment paths require additional redeveloping efforts."

"It still uses old, deprecated Microsoft components that have an end date."

"We want it to work with more APIs. It needs to integrate with multiple APIs. That would be something that I would like going forward."

"It is not able to use OCR effectively and has limited usability."

"One way Automation Anywhere can be improved is in ticketing; I have a couple of tickets that have been outstanding for a while, and the support staff have closed tickets without checking with me first, which has been a sore spot."

"The setup and deployment processes for this product also need to be improved, e.g. made easier."

"The implementation process is complex, as there is integration with other applications."

"The learning curve for Automation Anywhere is steep, especially for advanced features like IQ Bot and API automation, which require technical expertise."

More Automation Anywhere cons

"Its interface should be a bit more user-friendly."

"This solution only supports basic text, but we would like to be able to insert components such as rich text, graphs, charts, pictures, and other objects."

"The user experience could be improved. The current design of forms lacks intuitiveness, as there seems to be only one form available for all types of operations."

"If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible."

"The product should be integrated with Power BI."

"The UI is very bad and needs to be updated."

"The solution’s AI and NLP features could be improved."

"ServiceNow is not open source, so there is a license you must pay. Compared to other contenders who give you the cheapest in the market, you will find a huge difference when it comes to ServiceNow and its subscriptions."

"The UI is not intuitive."

"The analytics should be more readily available on the base product."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"On a scale of one to ten with ten being the most expensive, I rate the price of Automation Anywhere an eight out of ten."

"In most of the cases, the product value is very good. If the infrastructure, implementation, and framework are good, then generally, the client can get a good return on investment."

"It looks like it will be right around $115,000, not counting IQ Bot, which we won't renew until later."

"We have a few licenses. They cost roughly $10,000 each."

"Regarding the price, licensing, and maintenance, Automation Anywhere provides its customers with its best and affordable value."

"Automation Anywhere is cheaper than UiPath and Blue Prism. From a market point of view, Automation Anywhere is reasonable. Any organization can adopt Automation Anywhere."

"I am not sure about the costs, but two Bot Runners and four Bot Creators may cost approximately 1CR."

"I've seen the price vary by whether the client is going to scale and adopt a tool."

More Automation Anywhere pricing and cost advice

"We have a yearly license."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"The solution is expensive."

"There are extra expenses for maintaining the product apart from the licenses."

"It is expensive only."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"People seem to be buying the tool a lot. I think its licensing is okay."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

11%

Construction Company

11%

Outsourcing Company

10%

Financial Services Firm

14%

Outsourcing Company

12%

Construction Company

11%

Computer Software Company

10%

Construction Company

14%

Financial Services Firm

11%

Outsourcing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	82
Large Enterprise	558

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

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What needs improvement with ServiceNow Now Platform?

There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already ...

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What is your primary use case for ServiceNow Now Platform?

ServiceNow Now Platform has many use cases available. It allows significant customization and integration capabilitie...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 12% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 9% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

Camunda vs ProcessMaker

Compared 19% of the time

Bonita vs ProcessMaker

Compared 13% of the time

Appian vs ProcessMaker

Compared 11% of the time

Bizagi vs ProcessMaker

Compared 9% of the time

Oracle BPM vs ProcessMaker

Compared 6% of the time

More ProcessMaker Competitors

Airtable vs ServiceNow Now Platform

Compared 12% of the time

Microsoft Power Apps vs ServiceNow Now Platform

Compared 6% of the time

Pega Platform vs ServiceNow Now Platform

Compared 5% of the time

ServiceNow vs ServiceNow Now Platform

Compared 4% of the time

Unqork vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Product Reports

Buyer's Guide

Automation Anywhere

August 2026

Download Automation Anywhere product report

Buyer's Guide

Business Process Management (BPM)

August 2026

Download ProcessMaker product report

Buyer's Guide

ServiceNow Now Platform

July 2026

Download ServiceNow Now Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

ProcessMaker Workflow Management & BPM, ProcessMaker BPM

No data available

Interactive Demo

Automation Anywhere

Demo not available

ProcessMaker

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

ProcessMaker is a leading business process management solution that simplifies workflow automation for businesses through advanced process mapping and streamlined execution.

Designed for enhancing efficiency, ProcessMaker enables organizations to automate repetitive tasks, reduce errors, and foster a clear communication pathway. It offers an intuitive drag-and-drop designer, ensuring that users can build comprehensive workflows without extensive programming knowledge. With a strong focus on results, ProcessMaker assists enterprises in achieving operational excellence through a robust platform that adapts to specific business process needs.

What are the key features of ProcessMaker?

Drag-and-Drop Designer: Create workflows with ease using a simple drag-and-drop interface, minimizing the need for coding expertise.
Customizable Dashboards: Users can configure dashboards tailored to provide real-time insights and performance metrics.
Role-Based Access Control: Secure data management with strict permissions and access levels based on user roles.
Integration Capabilities: Seamlessly integrate with third-party applications to enhance functionality and data exchange.
Form Builder: Design custom forms to capture necessary information efficiently during process execution.

What benefits and ROI should users look for in reviews?

Cost Efficiency: Automating processes lessens manual workloads, saving time and operational costs.
Improved Productivity: Simplified workflows lead to faster task completion and increased overall productivity.
Reliability: Consistent processes with reduced error rates build trust and reliability within operations.
Scalability: Expand business operations without proportional increases in resources using flexible workflow capabilities.

In industries such as finance and healthcare, ProcessMaker is implemented to enhance process efficiencies and compliance standards. Financial institutions use it to streamline approval workflows, while healthcare providers leverage it to ensure consistent patient care pathways, improving service quality and operational throughput.

ProcessMaker

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Tulsa Community College, Sirius College, Mcredit Vietnam, Oregon City Schools, Lakozy Toyota, HyperCube

experian, beachbody, health partners

Buyer's Guide

ProcessMaker vs. ServiceNow Now Platform

June 2026

Free Report: ProcessMaker vs. ServiceNow Now Platform

Find out what your peers are saying about ProcessMaker vs. ServiceNow Now Platform and other solutions. Updated: June 2026.

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