We performed a comparison between Oracle Enterprise Manager Cloud Control and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is reliable."
"The solution helps database tuning through query ID and SQL ID; we can fine-tune skill parameters and gather information to enhance operational analysis and performance."
"Oracle Enterprise Manager Cloud Control gives us diverse monitoring capability that can be extremely powerful."
"The dashboard and reporting help us to do preventative AI and analytics to detect performance bottlenecks."
"You can create a system group (database, application, and web server), so you can monitor performance as a system."
"Using Enterprise Manager, I was able to create user profiles for all the instances that have the same profile. Secondly, it's easier to manage performance, to automate the AWR reports to run every half an hour, or hour. Then, if you have a performance issue you just open the report and you can see what was running the last one hour, the SQL statements, or what was causing the performance issues."
"I use the solution for troubleshooting."
"Compared to other monitoring products, the user interface is very clear. It sends clear notifications."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is easy to use and simple to learn."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It is a product that is familiar for a lot of users."
"Their Event Management is very good."
"It helps streamline management and processes."
"I like the solution due to the fact that it's scalable."
"The configuration is not straightforward for web continuity. It needs some improvement and the deployment is expensive."
"There is a lack from the point of view of monitoring on the system. The performance of the system and its resources are things that I think can be improved. There needs to be real-time monitoring available on the solution."
"While entering the database, there is some delay in viewing the data on the page called SQL monitoring, which reviews live statistics about the current and live queries on the database."
"I've had both positive and negative experiences with support. Its compatibility with the rest of the products in the market is less."
"There is a lot of information required to deal with the vulnerabilities in the product on a timely basis, for which the documentation part is not available."
"The response time of the solution's technical support team is too long and should be improved."
"Another point that can be improved is the agent instability in the monitored hosts, because sometimes an agent has to be resynchronized to recapture the information."
"When registering a host, only if your host is running Linux will you get all the information which is available on EM. It would be nice if in future releases to include IBM AIX (primarily) and Microsoft Windows (secondly)."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"I would like more manual issues to have automated report-facing options."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
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Oracle Enterprise Manager Cloud Control is ranked 16th in Cloud Management with 34 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Oracle Enterprise Manager Cloud Control is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Oracle Enterprise Manager Cloud Control writes "A robust product to deal with application performance enhancemen". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Oracle Enterprise Manager Cloud Control is most compared with AWS Control Tower, IBM Turbonomic, VMware Aria Operations and HPE OneSphere, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Oracle Enterprise Manager Cloud Control vs. ServiceNow IT Operations Management report.
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