Oracle Enterprise Manager Cloud Control and ServiceNow IT Operations Management compete in the IT infrastructure management category. ServiceNow IT Operations Management may have the upper hand due to its broader IT service management suite and stronger integration capabilities.
Features: Oracle Enterprise Manager Cloud Control offers comprehensive monitoring, detailed performance analysis, and efficient report generation, with valued real-time database monitoring and alert mechanisms. ServiceNow IT Operations Management excels in discovery, service mapping, and orchestration features, providing streamlined IT service management with an intuitive design and efficient workflow management.
Room for Improvement: Oracle Enterprise Manager could enhance cloud readiness and improve user documentation, simplify setup procedures, and expand support for non-Oracle environments. ServiceNow IT Operations Management faces challenges with high pricing and limited discovery features, needing more integration options and improved artificial intelligence capabilities.
Ease of Deployment and Customer Service: Oracle Enterprise Manager supports hybrid and on-premises environments with robust technical support, though consistency across regions is needed. ServiceNow IT Operations Management offers flexible deployment and effective customer service worldwide but would benefit from faster response times and more skilled support staff.
Pricing and ROI: Oracle Enterprise Manager's value is in its core features, with additional modules requiring specific licenses, offering good ROI for Oracle-centric users. ServiceNow's subscription-based model, while costly, provides comprehensive IT service management with significant value through all-inclusive features, potentially limiting access for smaller enterprises.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
To make it better, more features could be added, but it is already a very complete tool, especially if you know how to configure it properly, as you can use it to monitor other databases such as PostgreSQL and SQL Server in addition to Oracle.
The licensing is complex.
ServiceNow IT Operations Management is not very affordable for SMB customers.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
The price of Oracle Enterprise Manager Cloud Control is very high, especially when considering the additional cost for features such as the tuning pack.
It is definitely high-priced compared to other products available in the same domain in the market.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
We can perform auto-configuration to resolve issues for the database, such as automatically adding space when a tablespace runs low.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.5% |
| Oracle Enterprise Manager Cloud Control | 1.0% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 5 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
Oracle Enterprise Manager is Oracle's integrated enterprise information technology (IT) management product line, which provides the industry's only complete, integrated, and business-driven enterprise cloud management solution. Oracle Enterprise Manager creates business value for IT by leveraging the built-in management capabilities of the Oracle stack for traditional and cloud environments, enabling customers to achieve unprecedented efficiency gains while dramatically increasing service levels.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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