Oracle Enterprise Manager Cloud Control and ServiceNow IT Operations Management compete in the IT infrastructure management category. ServiceNow IT Operations Management may have the upper hand due to its broader IT service management suite and stronger integration capabilities.
Features: Oracle Enterprise Manager Cloud Control offers comprehensive monitoring, detailed performance analysis, and efficient report generation, with valued real-time database monitoring and alert mechanisms. ServiceNow IT Operations Management excels in discovery, service mapping, and orchestration features, providing streamlined IT service management with an intuitive design and efficient workflow management.
Room for Improvement: Oracle Enterprise Manager could enhance cloud readiness and improve user documentation, simplify setup procedures, and expand support for non-Oracle environments. ServiceNow IT Operations Management faces challenges with high pricing and limited discovery features, needing more integration options and improved artificial intelligence capabilities.
Ease of Deployment and Customer Service: Oracle Enterprise Manager supports hybrid and on-premises environments with robust technical support, though consistency across regions is needed. ServiceNow IT Operations Management offers flexible deployment and effective customer service worldwide but would benefit from faster response times and more skilled support staff.
Pricing and ROI: Oracle Enterprise Manager's value is in its core features, with additional modules requiring specific licenses, offering good ROI for Oracle-centric users. ServiceNow's subscription-based model, while costly, provides comprehensive IT service management with significant value through all-inclusive features, potentially limiting access for smaller enterprises.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
To make it better, more features could be added, but it is already a very complete tool, especially if you know how to configure it properly, as you can use it to monitor other databases such as PostgreSQL and SQL Server in addition to Oracle.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
The price of Oracle Enterprise Manager Cloud Control is very high, especially when considering the additional cost for features such as the tuning pack.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
We can perform auto-configuration to resolve issues for the database, such as automatically adding space when a tablespace runs low.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Mindshare (%) |
|---|---|
| ServiceNow IT Operations Management | 1.6% |
| Oracle Enterprise Manager Cloud Control | 1.2% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 5 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 29 |
Oracle Enterprise Manager Cloud Control provides centralized management, performance monitoring, and resource optimization for efficient administration of databases and IT infrastructure.
Oracle Enterprise Manager Cloud Control simplifies database administration and management of Oracle Databases, WebLogic, and middleware applications. Users benefit from performance monitoring, resource alerts, and IT infrastructure management, supporting database tuning and diagnostics. Its user-friendly interface and robust reporting enhance operational analysis with real-time threat detection, job scheduling, and comprehensive monitoring tools, facilitating data backup strategies and resource utilization.
What features define Oracle Enterprise Manager Cloud Control?Industries implement Oracle Enterprise Manager Cloud Control to centralize database administration and management of Oracle environments. They leverage its capabilities for performance monitoring and resource alerts while consolidating different technologies efficiently. Companies utilize this tool in managing virtualization, diagnostics, and migration activities, integrating IT services seamlessly for enhanced performance and reliability.
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
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