Oracle CX Sales vs Service Creatio comparison

The compared Oracle and Creatio solutions aren't in the same category. Oracle is ranked #15 in CRM , with an average rating of 8.6, and holds a 0.9% mindshare in the category. Creatio is ranked #9 in CCEC , with an average rating of 9.0, and holds a 2.9% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,174 Views
1,104 Comparison Views

87% willing to recommend

Service Creatio

Read 3 Service Creatio reviews

455 Views
141 Comparison Views

100% willing to recommend

Oracle CX Sales

Service Creatio

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle CX Sales and Service Creatio based on real PeerSpot user reviews.

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Buyer's Guide

CRM

October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (15th), Opportunity Management (7th), Sales Force Automation (4th)

Service Creatio

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Customer Experience Management (14th)

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Oracle CX Sales is designed for CRM and holds a mindshare of 0.9%, down 2.9% compared to last year.
Service Creatio, on the other hand, focuses on CRM Customer Engagement Centers, holds 2.9% mindshare, up 1.0% since last year.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CX Sales	0.9%
Microsoft Dynamics CRM	3.5%
SAP CRM	3.1%
Other	92.5%

CRM

CRM Customer Engagement Centers Market Share Distribution
Product	Market Share (%)
Service Creatio	2.9%
Microsoft Dynamics CRM	18.2%
Salesforce Service Cloud	13.5%
Other	65.4%

CRM Customer Engagement Centers

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The lead and opportunity management features are valuable."

"the Oracle CX Sales Eloqua module is very useful."

"It covers sales very well."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"Stability depends on the implementation, but overall, it's quite high."

"The solution integrates well."

"The integration with other systems is easy."

More Oracle CX Sales pros

"Service Creatio is a great tool in process automation."

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Our customers have seen value and efficiency using this solution."

Cons

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"The interface of Oracle CX Sales could be more user-friendly."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"Support is very poor."

"You can get disconnected if you do not have a strong, reliable internet connection."

"The tool must allow developers to check logs."

"They've been lacking in creating customization from scratch and in sales."

More Oracle CX Sales cons

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"The return material authorization should utilize no-code or low-code."

Pricing and Cost Advice

"It's expensive, but worth the money."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The solution is reasonably priced compared to other tools."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

"The product is pricey."

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Computer Software Company

10%

University

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

No data available

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

See all answers

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

See all answers

Comparisons

Salesforce Sales Cloud vs Oracle CX Sales

Compared 27% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 24% of the time

Siebel CRM vs Oracle CX Sales

Compared 16% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 11% of the time

Sales Creatio vs Oracle CX Sales

Compared 11% of the time

More Oracle CX Sales Competitors

Salesforce Sales Cloud vs Service Creatio

Compared 32% of the time

Microsoft Dynamics CRM vs Service Creatio

Compared 18% of the time

Zendesk vs Service Creatio

Compared 18% of the time

Freshdesk vs Service Creatio

Compared 17% of the time

IFS Cloud Platform vs Service Creatio

Compared 14% of the time

More Service Creatio Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

October 2025

Download Oracle CX Sales product report

Buyer's Guide

CRM Customer Engagement Centers

October 2025

Download Service Creatio product report

Also Known As

Oracle Sales Cloud

bpm’online customer service, bpm’online service enterprise

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

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