We performed a comparison between Salesforce Sales Cloud and Service Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."It is a very good tool. There are a lot of interesting features. It is one of the best solutions."
"The scalability is good."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"Contact records are most valuable."
"Suitable for all sizes of organizations."
"You can capture all the contacts that relate to an account or business, including personal details."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."
"Salesforce Sales Cloud needs a more user-friendly interface."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
"I would like to see a more affordable licensing model."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
"The solution can be difficult to understand for customers of Salesforce."
"The return material authorization should utilize no-code or low-code."
Salesforce Sales Cloud is ranked 3rd in CRM with 96 reviews while Service Creatio is ranked 12th in CRM Customer Engagement Centers with 1 review. Salesforce Sales Cloud is rated 8.4, while Service Creatio is rated 9.0. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of Service Creatio writes "A solution for low-code and no-code development with excellent support". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement, whereas Service Creatio is most compared with .
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
