My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to implement service tools appropriately, such as ITIL. The principal issue is having clarity on what needs to be done and how to work with the product. On a scale of one to ten, I rate Service Creatio a nine overall.
Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council
Reseller
Top 5
2025-03-18T14:23:04Z
Mar 18, 2025
I would recommend improving the ease of building interactions between different installations of Service Creatio. The interactions would allow one service to start in one city and finish in another, providing interoperability of services. I would rate the overall solution a nine out of ten.
CRM Customer Engagement Centers integrate customer interactions across multiple channels, providing a comprehensive view of customer activities and preferences. They help companies streamline customer service processes, enhance satisfaction, and drive loyalty.
These centers play a crucial role in managing customer relationships by unifying communication channels like phone, email, chat, and social media. This aggregated approach allows businesses to handle inquiries faster and more...
My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to implement service tools appropriately, such as ITIL. The principal issue is having clarity on what needs to be done and how to work with the product. On a scale of one to ten, I rate Service Creatio a nine overall.
I would recommend improving the ease of building interactions between different installations of Service Creatio. The interactions would allow one service to start in one city and finish in another, providing interoperability of services. I would rate the overall solution a nine out of ten.
I recommend this solution. Overall, I rate the solution a nine out of ten.