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Opsview vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Opsview
Ranking in IT Infrastructure Monitoring
53rd
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
24
Ranking in other categories
Network Monitoring Software (77th), Server Monitoring (29th), Cloud Monitoring Software (41st)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), Cloud Management (10th), AIOps (3rd)
 

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of Opsview is 0.5%, up from 0.4% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.1%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
ServiceNow IT Operations Management2.1%
Opsview0.5%
Other97.4%
IT Infrastructure Monitoring
 

Featured Reviews

Jeff Cronstrom - PeerSpot reviewer
A highly stable solution that can be used to monitor system availability
The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup. You can clone that service, and it allows you to add new services quickly. You can bring up new servers, and you can easily add them. Also, there's an API to be able to add services as well. We don't use the API. We mostly use the cloning function because it stores everything in a back-end database. The underlying monitoring platform for our version is Nagios. That's where we upgraded from Nagios to Opsview.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"It's a good solution. It covers all aspects of monitoring purposes."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"I am satisfied with the overall product since it works well…It is a stable solution."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"The solution is easy to use and has great orchestration and automation capabilities."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I like the tool's discovery feature."
"The scalability of ServiceNow is good."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The asset management tools are very valuable."
"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
 

Cons

"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"Pricing and a few certain aspects in the solution needs to be improved."
"Some of the graphics on Opsview could be improved."
"Customized reporting can be improved."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Service mapping is pretty limited."
"The tool can be improved by including more detailed information to assist new users."
 

Pricing and Cost Advice

"The solution is priced similarly to other tools offering similar features."
"The solution is not cheap. I think that the pricing is a little bit on the high side."
"I would rate pricing a seven out of ten, where ten is the highest price."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The solution is costly compared to the products offered by its competitors."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The cost of ServiceNow is much higher."
"The price of ServiceNow IT Operations Management is expensive."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
9%
Performing Arts
7%
Financial Services Firm
6%
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
11%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise9
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
 

Questions from the Community

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What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

Opsview Monitor, Opsview Enterprise
ServiceNow ITOM
 

Overview

 

Sample Customers

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Opsview vs. ServiceNow IT Operations Management and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.