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Opsview vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Opsview
Ranking in IT Infrastructure Monitoring
35th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
24
Ranking in other categories
Network Monitoring Software (40th), Server Monitoring (17th), Cloud Monitoring Software (26th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), Cloud Management (11th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of Opsview is 0.5%, up from 0.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.2%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Jeff Cronstrom - PeerSpot reviewer
A highly stable solution that can be used to monitor system availability
The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup. You can clone that service, and it allows you to add new services quickly. You can bring up new servers, and you can easily add them. Also, there's an API to be able to add services as well. We don't use the API. We mostly use the cloning function because it stores everything in a back-end database. The underlying monitoring platform for our version is Nagios. That's where we upgraded from Nagios to Opsview.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."
"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."
"It's a good solution. It covers all aspects of monitoring purposes."
"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."
"I am satisfied with the overall product since it works well…It is a stable solution."
"The way this solution has helped us is that it improved our communication."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is a very stable solution."
"It is a product that is familiar for a lot of users."
"I like the solution mostly for CMDB discovery."
"It is flexible. You can tune it, more or less, as you want."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
 

Cons

"Pricing and a few certain aspects in the solution needs to be improved."
"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."
"Customized reporting can be improved."
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."
"Some of the graphics on Opsview could be improved."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The initial setup phase was hard and could be made easier."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"I advise others not to customize a lot while using the solution."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The pricing is high."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
 

Pricing and Cost Advice

"The solution is priced similarly to other tools offering similar features."
"The solution is not cheap. I think that the pricing is a little bit on the high side."
"I would rate pricing a seven out of ten, where ten is the highest price."
"The cost of ServiceNow is much higher."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"It is expensive. It is around 10 Euros per server per month."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The solution is costly compared to the products offered by its competitors."
"The price of ServiceNow IT Operations Management is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
9%
Financial Services Firm
8%
Educational Organization
6%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Opsview Monitor?
The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup.
What needs improvement with Opsview Monitor?
Some of the graphics on Opsview could be improved.
What is your primary use case for Opsview Monitor?
Opsview is used to monitor system availability, whether its service is running on disk usage, CPU usage, etc.
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

Opsview Monitor, Opsview Enterprise
ServiceNow ITOM
 

Overview

 

Sample Customers

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Opsview vs. ServiceNow IT Operations Management and other solutions. Updated: July 2025.
861,803 professionals have used our research since 2012.