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OpenText Documentum Content Management vs SoftExpert BPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum Content...
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (4th)
SoftExpert BPM
Average Rating
10.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Business Process Management (BPM) (50th)
 

Mindshare comparison

OpenText Documentum Content Management and SoftExpert BPM aren’t in the same category and serve different purposes. OpenText Documentum Content Management is designed for Enterprise Content Management and holds a mindshare of 7.1%, down 12.1% compared to last year.
SoftExpert BPM, on the other hand, focuses on Business Process Management (BPM), holds 0.6% mindshare, up 0.2% since last year.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Documentum Content Management7.1%
SharePoint11.6%
OpenText Content Management8.0%
Other73.3%
Enterprise Content Management
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
SoftExpert BPM0.6%
Camunda9.2%
IBM BPM4.3%
Other85.9%
Business Process Management (BPM)
 

Featured Reviews

FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.
Andrea González - PeerSpot reviewer
Business Consultant at ITIS
Quick deployment, high availability, and easy to use
We are using SoftExpert BPM for document management, workflow, and forms The solution has helped us have access to documents and processes, such as analytics and forms. The most valuable feature of SoftExpert BPM is its ease of use. The form in SoftExpert BPM should improve. I have been using…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"The lifecycle management is valuable because many of our businesses create content and it passes through a lifecycle."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"In terms of sub-products/components, the most valuable features are definitely Content Server and DFC."
"The most impactful thing is the size, which is almost 25 TB."
"We promote the use of this product because it's integrated and has a very nicely designed program, simplifying our workflow and the workflow of our clients, which saves time and money for everyone while making us more productive."
"We promote the use of this product because it's integrated and has a very nicely designed program, simplifying our workflow and the workflow of our clients, which saves time and money for everyone while making us more productive."
"A complete project management suite in one integrated package."
"The most valuable feature of SoftExpert BPM is its ease of use."
 

Cons

"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"It's difficult to manage and customize Documentum."
"When Dell EMC had the technical support, it was better in terms of response and resolution. After the acquisition of Documentum from Dell EMC to OpenText the support became not as good in terms of responses and resolutions."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"I would like to see performance improvements, especially regarding slow response times."
"The biggest issue for us is the price of the product."
"I would like for them to incorporate artificial intelligence and be more intuitive."
"The form in SoftExpert BPM should improve."
"I would like for them to incorporate artificial intelligence and be more intuitive."
"It could do more to use all the data it collects to intelligently manage the user experience."
 

Pricing and Cost Advice

"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It is quite an expensive product."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The product is expensive."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"The price of SoftExpert BPM is not expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Government
10%
Manufacturing Company
8%
Energy/Utilities Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
No data available
 

Questions from the Community

What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
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Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
No data available
 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Coca Cola, CRODA, CSN, Abril, Midea Carrier
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: March 2026.
885,837 professionals have used our research since 2012.