OpenText AppWorks vs ProcessMaker comparison

OpenText and ProcessMaker are both solutions in the Business Process Management (BPM) category. OpenText is ranked #20 with an average rating of 7.7, while ProcessMaker is ranked #36. OpenText holds a 0.5% mindshare in BPM, compared to ProcessMaker’s 0.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of ProcessMaker users who would recommend it.

OpenText AppWorks

Read 10 OpenText AppWorks reviews

361 Views
232 Comparison Views

100% willing to recommend

ProcessMaker

Read 2 ProcessMaker reviews

483 Views
377 Comparison Views

100% willing to recommend

OpenText AppWorks

ProcessMaker

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ProcessMaker and OpenText AppWorks are competitive in the business process management solutions category, focusing on optimizing workflow efficiency. ProcessMaker is particularly advantageous in pricing and customer support, whereas OpenText AppWorks provides a more comprehensive feature set valuable for extensive process needs.

Features: ProcessMaker offers intuitive design tools, rapid process modeling, and streamlined workflow automation. OpenText AppWorks prioritizes scalability, robust integration, and customizable features suited for complex environments.

Ease of Deployment and Customer Service: ProcessMaker allows easy implementation with flexible deployment methods and consistent customer support. OpenText AppWorks presents a detailed deployment model that includes complexity, requiring specialized knowledge and a longer deployment phase.

Pricing and ROI: ProcessMaker is cost-effective, with low initial investment and quicker ROI, suitable for SMBs. OpenText AppWorks, with higher setup costs, provides significant customization and scalability, ensuring long-term ROI for larger enterprises.

To learn more, read our detailed OpenText AppWorks vs. ProcessMaker Report (Updated: April 2025).

Buyer's Guide

OpenText AppWorks vs. ProcessMaker

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText AppWorks

Ranking in Business Process Management (BPM)

20th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ProcessMaker

Ranking in Business Process Management (BPM)

36th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of OpenText AppWorks is 0.5%, up from 0.3% compared to the previous year. The mindshare of ProcessMaker is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.

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UchechiSylvanus

Team Lead, Process Improvement & RPA at Fidelity Bank Plc

Works well, but its interface should be a bit more user-friendly

We use it for our process flows and levels of approvals, but I am not managing it directly Its performance, stability, and security are fine. Its interface should be a bit more user-friendly. I have been using this solution for close to a year. It is stable. It is easy to scale. We currently…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"Its customer support is reliable and easy to approach."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

More OpenText AppWorks pros

"What I like most is the seamlessness of the workflow capabilities."

"Its performance, stability, and security are fine."

Cons

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"AppWorks could be improved by including BPM simulation."

"There is room for improvement in the pricing structure."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"OpenText needs improvements in its integration model to align with newer integration types."

"The integration could improve."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"The solution needs to continue to enhance the low-coding feature within the product itself."

More OpenText AppWorks cons

"This solution only supports basic text, but we would like to be able to insert components such as rich text, graphs, charts, pictures, and other objects."

"Its interface should be a bit more user-friendly."

Pricing and Cost Advice

"There is a user-based perpetual license."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"The price is on the higher side."

"AppWorks is pretty expensive."

"We have a yearly license."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

11%

Insurance Company

11%

Media Company

Financial Services Firm

28%

Computer Software Company

17%

University

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

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What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

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Compared 54% of the time

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Compared 11% of the time

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Bizagi vs ProcessMaker

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Product Reports

Buyer's Guide

OpenText AppWorks

April 2025

Download OpenText AppWorks product report

Buyer's Guide

Business Process Management (BPM)

April 2025

Download ProcessMaker product report

Also Known As

No data available

ProcessMaker Workflow Management & BPM, ProcessMaker BPM

Overview

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

OpenText

ProcessMaker is an American multinational corporation headquartered in Raleigh-Durham, North Carolina. The company specializes primarily in developing and marketing enterprise business process management (BPM) software. The company also provides customer support, training, and professional services to larger enterprise customers that require highly customized solutions. The company’s flagship Low-Code BPM product is known for its ease of use and ability for deep customization.

ProcessMaker

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Tulsa Community College, Sirius College, Mcredit Vietnam, Oregon City Schools, Lakozy Toyota, HyperCube

Buyer's Guide

OpenText AppWorks vs. ProcessMaker

April 2025

Free Report: OpenText AppWorks vs. ProcessMaker

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