Office 365 vs Zoom Workplace Business comparison

The compared Microsoft and Zoom Video Communications solutions aren't in the same category. Microsoft is ranked #1 in CCP , with an average rating of 8.6, and holds a 9.9% mindshare in the category. Zoom Video Communications is ranked #1 in VM , with an average rating of 8.5, and holds a 8.6% mindshare. Additionally, 95% of Microsoft users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.

Office 365

Read 152 Office 365 reviews

3,965 Views
2,894 Comparison Views

95% willing to recommend

Zoom Workplace Business

Read 233 Zoom Workplace Business reviews

4,653 Views
4,560 Comparison Views

95% willing to recommend

Office 365

Zoom Workplace Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Office 365 and Zoom Workplace Business based on real PeerSpot user reviews.

Find out in this report how the two Content Collaboration Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Office 365 vs. Zoom Workplace Business Report (Updated: April 2023).

Buyer's Guide

Office 365 vs. Zoom Workplace Business

April 2023

Download the complete report

Helped 885,444 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.3

Office 365 offers cost savings and productivity boosts via subscription models, integrated tools, time savings, and enhanced security.

Sentiment score

6.9

Zoom Workplace Business boosts ROI by reducing costs, enhancing remote communication, ensuring data security, and increasing productivity worldwide.

Internal surveys show a 20% increase in team productivity due to better collaboration in Microsoft Teams.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Though money is not saved directly, time is saved significantly due to its user-friendliness, reducing the need for extensive user training.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

We are able to cut our communication cost significantly and gain features we could have only dreamed of.

Yifate Yusuf

Team Lead at GE

Zoom definitely saves time and makes my work more efficient.

Kelly Elam

Senior Enterprise Account Executive at a tech company with 51-200 employees

I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings.

Arun Basnet

Data Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the Zoom Workplace Business report

Customer Service

Sentiment score

4.2

Office 365 customer service is praised for efficiency and expertise, with suggestions for improved communication and additional support channels.

Sentiment score

5.8

User experiences with Zoom Workplace Business support vary, with mixed reviews on responsiveness and effectiveness, and many handling issues independently.

At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

For complex issues, premium support tickets are usually handled within a few hours, providing a great experience.

BasilJiji

System Engineer at a retailer with 10,001+ employees

For more quotes and insights, download the Office 365 report

Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.

Yifate Yusuf

Team Lead at GE

If there's an issue, I reach out to their support, and they respond quickly without major problems.

ObertRandi

Consultant at Obeve

There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.

Renato Barbosa Moreira

Business Director at central it

For more quotes and insights, download the Zoom Workplace Business report

Scalability Issues

Sentiment score

7.5

Office 365 is highly scalable, accommodating diverse global teams efficiently, with licensing costs as a key consideration.

Sentiment score

7.3

Zoom Workplace Business is scalable, reliable for large virtual events, though user experience varies by licensing and settings.

Office 365 offers virtually limitless scalability.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Whenever scaling up is required, procuring additional licenses is easy unless it is under an EA plan.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

Scalability is good.

reviewer2694825

Product Manager at a computer software company with 51-200 employees

Microsoft Teams automatically removes noise.

Renato Barbosa Moreira

Business Director at central it

It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.

ObertRandi

Consultant at Obeve

For more quotes and insights, download the Zoom Workplace Business report

Stability Issues

Sentiment score

7.4

Office 365 is praised for stability and reliability, with occasional performance issues and Microsoft’s valued 99.99% uptime guarantee.

Sentiment score

7.9

Zoom Workplace Business is highly stable and reliable, with minor issues primarily due to user network and bandwidth limitations.

Microsoft provides a 99.9% financially backed guarantee.

BasilJiji

System Engineer at a retailer with 10,001+ employees

The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.

reviewer2023968

IT Administrator at a university with 51-200 employees

For more quotes and insights, download the Office 365 report

I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.

BurhanGüvercin

Corporate Development Manager at Komagene

It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.

Laura Wooten

Director at a consultancy with 11-50 employees

Zoom Workplace Business is stable in my experience.

Arun Basnet

Data Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the Zoom Workplace Business report

Room For Improvement

Office 365 users seek language expansion, improved compatibility, better support, refined features, and more training resources for optimal use.

Zoom Workplace Business needs interface improvements, better third-party integrations, enhanced video quality, pricing, security, and advanced collaborative features.

I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.

Agnislav Onufriichuk

React Native Team Lead at Visible Magic

The interface for the security and compliance center could be simplified.

BasilJiji

System Engineer at a retailer with 10,001+ employees

It has been observed that support personnel often lack hands-on experience, and more training is required.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful.

Arun Basnet

Data Engineer at a computer software company with 1,001-5,000 employees

For students, it would be beneficial to have access through the university for longer meetings.

Venus Sosa Iglesias

Student at a university with 201-500 employees

Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.

Maayan Netzer

Customer Success Manager at PeerSpot

For more quotes and insights, download the Zoom Workplace Business report

Setup Cost

Office 365 provides competitive pricing and diverse plans, though licensing can be confusing and improvement is needed in cost transparency.

Zoom Workplace Business offers flexible pricing with free and paid plans, though concerns exist about limited free version time.

the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.

Godfrey-Noel

Project Management Associate at MPost

My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions.

Yifate Yusuf

Team Lead at GE

For education use, having more affordable access through institutions would be beneficial.

Venus Sosa Iglesias

Student at a university with 201-500 employees

Zoom could make its pricing more reasonable for individual users.

reviewer2695074

Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees

For more quotes and insights, download the Zoom Workplace Business report

Valuable Features

Office 365 offers cloud integration, real-time collaboration, secure sharing, extensive storage, productivity apps, AI automation, and user-friendly interfaces.

Zoom Workplace Business excels in quality, productivity, security, capacity, and integration, making it ideal for remote and hybrid work.

It has improved productivity and functionality by providing all necessary tools in one suite.

FlowSec Ltd.

CCC at FlowSec

The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.

Godfrey-Noel

Project Management Associate at MPost

Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

For more quotes and insights, download the Office 365 report

I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.

Venus Sosa Iglesias

Student at a university with 201-500 employees

the ability to share your screen

Maayan Netzer

Customer Success Manager at PeerSpot

Zoom is user-friendly, straightforward, and easy to connect with.

reviewer2695074

Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees

For more quotes and insights, download the Zoom Workplace Business report

Categories and Ranking

Office 365

Average Rating

8.6

Reviews Sentiment

6.2

Number of Reviews

152

Ranking in other categories

Content Collaboration Platforms (1st)

Zoom Workplace Business

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

233

Ranking in other categories

Virtual Meetings (1st)

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 9.9%, up 4.9% compared to last year.
Zoom Workplace Business, on the other hand, focuses on Virtual Meetings, holds 8.6% mindshare, down 11.0% since last year.

Content Collaboration Platforms Mindshare Distribution
Product	Mindshare (%)
Office 365	9.9%
Google Workspace	8.9%
Dropbox Business - Enterprise	8.4%
Other	72.8%

Content Collaboration Platforms

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Zoom Workplace Business	8.6%
Webex	6.4%
Skype for Business	4.8%
Other	80.2%

Virtual Meetings

Featured Reviews

Anubrata Ghosh

Technical Manager at Landmark Group

Teams streamlines collaboration but Outlook experiences occasional slowness on Mac

Teams is a really good collaboration tool. You can work basically at any part of the world and communicate and collaborate with anybody, as long as they are connected to the internet. It helps with remote work, and although I don't work remotely, I have offices in Dubai and different geographical locations. It helps me connect with my colleagues and team who are not in the same geography as I am in Bangalore. Teams can facilitate team meetings, screen sharing, and organizing meetings.Regarding security, we have two-factor authentication governed by organizational policy. When trying to login to Office 365, Teams, or any Office 365 app, we are required to provide a password and use Microsoft Authenticator to sign in using a code. This is how two-factor authentication is implemented in our organization. Office 365 offers a suite of apps including OneNote, though I don't use it very often. In terms of integration with Microsoft ecosystem, it offers everything needed to get work done without any hassle.

Read full review

Yifate Yusuf

Team Lead at GE

Unified communication has transformed our collaboration and consistently boosts project delivery

The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Construction Company

11%

Marketing Services Firm

Outsourcing Company

Performing Arts

12%

Marketing Services Firm

Construction Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	62
Midsize Enterprise	29
Large Enterprise	70

By reviewers
Company Size	Count
Small Business	100
Midsize Enterprise	33
Large Enterprise	105

Questions from the Community

What is your experience regarding pricing and costs for Office 365?

My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.

See all answers

What needs improvement with Office 365?

Office 365 can be improved by increasing support, which currently is not efficient and takes a lot of time to resolve issues. It has been observed that support personnel often lack hands-on experie...

See all answers

What is your primary use case for Office 365?

Email and collaboration are the main use cases for Office 365 at Omagi Media Labs. It is used for internal and external communication in daily work. Groups and Teams groups are created and used in ...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.

See all answers

Comparisons

Google Workspace vs Office 365

Compared 40% of the time

Symphony vs Office 365

Compared 10% of the time

Dropbox Business - Enterprise vs Office 365

Compared 7% of the time

Microsoft OneDrive for Business vs Office 365

Compared 4% of the time

Quip vs Office 365

Compared 4% of the time

More Office 365 Competitors

Skype for Business vs Zoom Workplace Business

Compared 7% of the time

Webex vs Zoom Workplace Business

Compared 6% of the time

Adobe Connect vs Zoom Workplace Business

Compared 6% of the time

TeamViewer vs Zoom Workplace Business

Compared 5% of the time

Microsoft Teams vs Zoom Workplace Business

Compared 5% of the time

More Zoom Workplace Business Competitors

Product Reports

Buyer's Guide

Office 365

March 2026

Download Office 365 product report

Buyer's Guide

Zoom Workplace Business

March 2026

Download Zoom Workplace Business product report

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1

No data available

Overview

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

Microsoft

Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.

Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.

What are the key features of Zoom Workplace Business?

Video Conferencing: High-quality audio and video, suitable for large meetings.
Screen Sharing: Allows participants to display their screens for collaborative work.
Breakout Rooms: Facilitates smaller group discussions within a meeting.
Remote Access: Provides capabilities to manage meetings from different devices.
Integration: Connects seamlessly with apps like Outlook for enhanced productivity.

What benefits can users expect?

Enhanced Collaboration: Tools to boost teamwork and communication.
Security Measures: Features like authorized access and waiting rooms ensure secure meetings.
Flexibility Across Devices: Compatible with numerous devices for consistent experience.
Meeting Engagement: Features that support engaging and productive sessions.

In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.

Zoom Video Communications

Sample Customers

Me & the Bees Lemonade

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

Office 365 vs. Zoom Workplace Business

April 2023

Free Report: Office 365 vs. Zoom Workplace Business

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